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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Very easy and many choices! Fast shipping and good quality!
...Good Great... Splendid, satisfied... Favorite...
Easy to filter to find what you're looking for, cool "try-on" feature, big selection, promo codes!
Amazing good quality. Fits well. Everything was right thank you
Great selection of styles, great pricing, great sales, and quick delivery. The only issue is that orders are ONLY done online (but they do have very competent phone help) and I was placing an order for two pairs of glasses with different scripts and the ordering process for this was a bit clunky. Once glasses were received, it turns out they are the most comfortable fitting pair of glasses I've ever had.
Everything was so easy and also very affordable. I have ordered from eye buy direct before and it has always been a great experience. Super smooth and self explanatory.
My prescription is the same as the previous, but the left eye is not correct.
Good products, good shipping time, convenient and great price
The prescription worked great, but the lenses were so large they look like safety googles.
Excellent, really good experience with these store, perfect glasses for work
Best glasses I've had in years! I have been wearing glasses for seventy years! I feel that I'm an expert on shopping for glasses for myself! They were the perfect size for me and fit perfectly!
Just trying to get segment line on my bifocal lower,like 14 mm,put it on the information on prescription,order cheapest things could find,do not plan on sending them back,but if segment line is 14 mm,I will order more.
FOLLOW UP 3/03 2023 got the remake of glasses today,110% HAPPY-BIFOCAL LINE EXCELLENT
NOW IF I COULD THIS DONE THE FIRST TIME,INSTEAD OF ORDERING WHERE EBD SAID THIS
HOW WE SET THE BIFOCAL LINE,THEN YOU CAN ORDER THE REMAKE WHERE YOU WANT THEM,the people I talked to said I would have to due the same process and ask for the remake
EBD can check the emai between myself and customer service.If I order again I will abide my there rule
My thoughts if they use computers my bifocal request be there,I know if the lens height will vary,I know exactley what height I need with all my glass height,been wearing glasses for 50 years.If every get get
Over the trouble getting the right height of bifocal height,I will give EBD 10 stars.I am sure I will get over it
Thanks EBD
Just trying to get segment line on my bifocal lower,like 14 mm,put it on the information on prescription,order cheapest things could find,do not plan on sending them back,but if segment line is 14 mm,I will order more
Easy to follow ordering procedure. 14 day return policy takes the risk out of purchase.
Enjoy my product and price - ease of going on line and putting in my prescription
It was good n' cheap. Took a while to receive but worth it.
I will be honest and say these are not my most favorite glasses. They are comfortable and light. Not exactly like I pictured them but I guess that is the risk when purchasing glasses before trying them on. The virtual try on wasnt helpful. Easier to keep them than to return them and go through the process again. Like the color though
Love these glasses they are so cute and I get so many compliments
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo