business logo of Eyebuydirect

EyebuydirectReviews 3,947

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
This company does not typically respond to reviews

Instant Feedback

243,420 reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Laysa A.
Unfollow Laysa A.
Share Review
Report Review

I have had glasses since 2nd grade, and spend $150-$200 out of pocket every year, i am now in my 2nd year of college and just finding out i can save more money, have a wider range of styles, and pay less for glasses! I am so happy with my two glasses i bought, and everybody loves my heart shaped glasses!

Date of experience: March 1, 2023
Ohio
1 review
0 helpful votes
Follow Eugene A.
Unfollow Eugene A.
Share Review
Report Review

Everything was amazing
March 1, 2023

Experience was very easy. My glasses looked just like the picture!

Date of experience: March 1, 2023
Virginia
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

Great
February 27, 2023

Thank you very much, great product, quick delivery

Date of experience: February 27, 2023
Alabama
1 review
0 helpful votes
Follow Deborah Y.
Unfollow Deborah Y.
Share Review
Report Review

Very Satisfied since the first pair
February 27, 2023

Smooth sailing through the pages and checkout was a breeze.

Date of experience: February 27, 2023
Texas
1 review
0 helpful votes
Follow Elizabeth Z.
Unfollow Elizabeth Z.
Share Review
Report Review

Sorting savior & quality product
February 26, 2023

Love that I can sort by mm for each major measurement! I'm new to glasses and am not always sure the fit or lenses are right but I'm always happy with the product quality.

Date of experience: February 26, 2023
Puerto Rico
1 review
0 helpful votes
Follow William U.
Unfollow William U.
Share Review
Report Review

Case or cleaning cloth
February 26, 2023

The only thing that I didn't like is that I don't even have the option to add a case or cleaning cloth for my eyeglass.

Date of experience: February 26, 2023
Alabama
1 review
0 helpful votes
Follow Symone A.
Unfollow Symone A.
Share Review
Report Review

Custmer service was so helpful
February 25, 2023

I put in a new prescription that didn't work for me and needed to go back to my old one. Customer service asked no questions and helped me. Fast and easy. And I like that my first pair went to someone in need

Date of experience: February 25, 2023
New York
2 reviews
0 helpful votes
Follow Bob J.
Unfollow Bob J.
Share Review
Report Review

Great glasses - long shipping time.
February 25, 2023

The glasses were delivered on the 14th day. The shipping label was completed after a few days. I find it interesting that glasses can be shipped and delivered in two days (for a $19.95 fee) but it took two weeks to put the "finishing touches" on them.

Date of experience: February 25, 2023
California
1 review
0 helpful votes
Follow Bill U.
Unfollow Bill U.
Share Review
Report Review

Great glasses at a reasonable cost
February 24, 2023

Ordering my glasses was quick and easy. The hard part was choosing the frames from the many that were offered. I especially like the fact that the weights of the frames were given. I like light frames.

Date of experience: February 24, 2023
California
1 review
0 helpful votes
Follow Ike W.
Unfollow Ike W.
Share Review
Report Review

Satisfied
February 24, 2023

Initially, my cc was rejected, but incorrectly. I wrote an email, and it was accepted. Unclear why it was rejected in the first place after having used in for 5 pairs of glasses in the last few weeks.

Date of experience: February 24, 2023
Maryland
1 review
0 helpful votes
Follow kisreal S.
Unfollow kisreal S.
Share Review
Report Review

Fast and easy
February 24, 2023

Really easy and reasonable prices. Delivery was within 10-14 days.

Date of experience: February 24, 2023
Kansas
1 review
0 helpful votes
Follow April C.
Unfollow April C.
Share Review
Report Review

Great buy
February 23, 2023

They were what I was expecting! 2 pair for price or less of one! Way cheaper than at optometrist office!

Date of experience: February 23, 2023
California
1 review
0 helpful votes
Follow Katie E.
Unfollow Katie E.
Share Review
Report Review

Decent!
February 23, 2023

Glasses took several weeks to get in but they are nice!

Date of experience: February 23, 2023
California
1 review
0 helpful votes
Follow Deanna M.
Unfollow Deanna M.
Share Review
Report Review

Thank you for your fast help
February 23, 2023

I was given wrong info on my prescription and you helped me fix it immediately

Date of experience: February 23, 2023
Idaho
1 review
0 helpful votes
Follow Tiffini J.
Unfollow Tiffini J.
Share Review
Report Review

Glasses you'll love
February 23, 2023

Everything from ordering to receiving was so simply and quick. I have ordered three pair now and have not been disappointed

Date of experience: February 23, 2023
Ohio
1 review
0 helpful votes
Follow Everett M.
Unfollow Everett M.
Share Review
Report Review

Glasses
February 23, 2023

Not very satisfied with the glasses, they seem and look cheap to me

Date of experience: February 23, 2023
Missouri
1 review
0 helpful votes
Follow Jim Y.
Unfollow Jim Y.
Share Review
Report Review

Shpg
March 24, 2023

Glasses were in "almost there" for four days. Shipped. They went to the St Louis Mo PO, which sent them the wrong (nearby, Jackson Mo) PO, even though I received an email that they would still be delivered same day. Nope. Next day I checked the tracking. They were sent to some PO in Texas. Next day, they were in Garland Tx where they remained for two days. I assume someone finally realized the mistake and sent them overnight. Not your fault but thought you might enjoy the trip these specs traversed.

Date of experience: February 22, 2023
GB
1 review
0 helpful votes
Follow TJ I.
Unfollow TJ I.
Share Review
Report Review

Great pair of glasses without breaking bank
February 20, 2023
Updated review

My shopping experience was fantastic. I keep shopping at Eyebuydirect.com for my glasses and my daughter.

Date of experience: February 20, 2023

Eyebuydirect is the best!
November 24, 2020
Previous review

Eyebuydirect is the best!

Date of experience: November 24, 2020
Colorado
1 review
0 helpful votes
Follow Larz R.
Unfollow Larz R.
Share Review
Report Review

Love EyeBuyDirect!
February 20, 2023

I have been buying glasses from EyeBuyDirect for many years now, as I struggle a bit financially. I tend to wait until I get a new prescription, and then I buy a whole bunch of new glasses at once. It's like a big, glasses shopping spree! What I love about EyeBuyDirect is that they always have great deals, and if something arrives that doesn't fit my face quite right, I can return it for a refund or exchange it for a different pair. I haven't been let down yet. Thank you!

Date of experience: February 20, 2023
Texas
1 review
0 helpful votes
Follow Alyssa G.
Unfollow Alyssa G.
Share Review
Report Review

Everything is good
February 20, 2023

I was antsy waiting for delivery, but only because my previous pair had broken and I really needed these. These work perfectly. Will definitely order next time I need glasses

Date of experience: February 20, 2023