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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have had glasses since 2nd grade, and spend $150-$200 out of pocket every year, i am now in my 2nd year of college and just finding out i can save more money, have a wider range of styles, and pay less for glasses! I am so happy with my two glasses i bought, and everybody loves my heart shaped glasses!
Experience was very easy. My glasses looked just like the picture!
Smooth sailing through the pages and checkout was a breeze.
Love that I can sort by mm for each major measurement! I'm new to glasses and am not always sure the fit or lenses are right but I'm always happy with the product quality.
The only thing that I didn't like is that I don't even have the option to add a case or cleaning cloth for my eyeglass.
I put in a new prescription that didn't work for me and needed to go back to my old one. Customer service asked no questions and helped me. Fast and easy. And I like that my first pair went to someone in need
The glasses were delivered on the 14th day. The shipping label was completed after a few days. I find it interesting that glasses can be shipped and delivered in two days (for a $19.95 fee) but it took two weeks to put the "finishing touches" on them.
Ordering my glasses was quick and easy. The hard part was choosing the frames from the many that were offered. I especially like the fact that the weights of the frames were given. I like light frames.
Initially, my cc was rejected, but incorrectly. I wrote an email, and it was accepted. Unclear why it was rejected in the first place after having used in for 5 pairs of glasses in the last few weeks.
Really easy and reasonable prices. Delivery was within 10-14 days.
I was given wrong info on my prescription and you helped me fix it immediately
Everything from ordering to receiving was so simply and quick. I have ordered three pair now and have not been disappointed
Not very satisfied with the glasses, they seem and look cheap to me
Glasses were in "almost there" for four days. Shipped. They went to the St Louis Mo PO, which sent them the wrong (nearby, Jackson Mo) PO, even though I received an email that they would still be delivered same day. Nope. Next day I checked the tracking. They were sent to some PO in Texas. Next day, they were in Garland Tx where they remained for two days. I assume someone finally realized the mistake and sent them overnight. Not your fault but thought you might enjoy the trip these specs traversed.
My shopping experience was fantastic. I keep shopping at Eyebuydirect.com for my glasses and my daughter.
I have been buying glasses from EyeBuyDirect for many years now, as I struggle a bit financially. I tend to wait until I get a new prescription, and then I buy a whole bunch of new glasses at once. It's like a big, glasses shopping spree! What I love about EyeBuyDirect is that they always have great deals, and if something arrives that doesn't fit my face quite right, I can return it for a refund or exchange it for a different pair. I haven't been let down yet. Thank you!
I was antsy waiting for delivery, but only because my previous pair had broken and I really needed these. These work perfectly. Will definitely order next time I need glasses
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo