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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love my new glasses, great price, quick shipping, satisfied
I bought these glasses of computer work. Unfortunately, they do not focus sharply on the outer left and right edges. I work in front of a big screen. Everything must look sharp. Otherwise, I like them. Seem fine for book reading etc.
I wish you could choose the size, but I ordered 3 pair and they're all different sizes
Great selection for great prices. I love the glasses I bought.
I was a little worried about ordering for the first time without trying the frames on but they made it so simple with step by step directions and giving the exact measurements of each frame I ended up getting exactly what I wanted & I couldn't be more pleased with my new glasses, it was a perfect buying experience, I would definitely buy again from EyeBuyDirect
It was relatively easy to navigate the website to select the frames I liked and make the purchase. I was informed throughout the production process of when my product would ship and after it shipped. I was happy with the quick production and shipping turnaround. I am also very happy with my new glasses and how it fits & feels.
Great prescription sunglasses at a good price! I ordered sunglasses and needed them to be a darker tint. I was able to chat with a real person and they exchanged the order right away.
Shopping on the website is so easy. There are so many cute frames to choose from and they are very thorough on making use your prescription is correct. Highly recommend!
2-day shipping orders should be received in 2-days... and the language on the page should have been more clear. The way the order went, it took longer.
Other then that the glasses were accurate and look good!
Everything was very easy. The glasses arrive safely and I am happy with them.
It's was easy to order and the glasses are affordable
Great will be ordering more. Glasses are perfect and fit well
It was a little frustrating because the "magic glasses" on my face did not always work. Decided on a pair and ordered them.
The quicklook did not work with all the frames I wanted to try.
We have bought our glasses from Eye Buy direct for the last five years, and I've always had a very good experience.
I have ordered more the 6 times great glass It's hard to believe anybody would go pay 2 or 3 times the amount More and these glasses are awesome Plus the more you order the cheaper the glasses are win win.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo