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EyebuydirectReviews 3,949

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
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Florida
1 review
0 helpful votes
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Can't go wrong
February 4, 2023

I have ordered more the 6 times great glass It's hard to believe anybody would go pay 2 or 3 times the amount More and these glasses are awesome Plus the more you order the cheaper the glasses are win win.

Date of experience: February 4, 2023
Oklahoma
1 review
0 helpful votes
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Great service
February 4, 2023

Quick, easy, and nice glasses at nice price. I bought a pair last year and they lasted me really good. I upgraded to a nicer pair and I wasn't disappointed at all.

Date of experience: February 4, 2023
Texas
1 review
0 helpful votes
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Good Price and Selection
February 4, 2023

Good price and selection, but frames I ordered slid down my nose and I returned them.

Date of experience: February 4, 2023
Michigan
1 review
0 helpful votes
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Nice glasses
February 3, 2023

The glasses were nice, but I had to return them because the lenses weren't large enough for me.

Date of experience: February 3, 2023
Ohio
1 review
1 helpful vote
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Thought this was a great idea and a way to save money, however, I had to send back two pairs of glasses twice, and in the end I lost $40 plus dollars on the deal with no glasses. The first set came and it was totally blurry and hurt my eyes. I resent the prescription for the next try and when they came in (7-10 days later for a second time), the right eye was still really blurry. They said I reached my return limit (one time replacement) so I asked for my refund. Well, the refund isn't 100% what you paid. In the entire trial with them, I waited 20 days for glasses that didn't work, lost $40 plus dollars, and still don't have a pair that works. I gave up and took the loss rather than keep dealing with them. If you have progressive lenses, be aware.

Date of experience: February 3, 2023
Virginia
1 review
0 helpful votes
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Great product
February 2, 2023

I have 6 pairs of glasses from here. The prices are so affordable and great quality.

Date of experience: February 2, 2023
Louisiana
1 review
0 helpful votes
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First time buyer
February 2, 2023

Quick and easy check out, got to me in one day and the glasses were really good quality.

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
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Love
January 30, 2023

Fast and easy to order. Quick delivery time. Plenty of styles and colors to choose from.

Date of experience: January 30, 2023
Illinois
1 review
0 helpful votes
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Eyebuydirect does it again
January 29, 2023

Great deals and styles not just for me but for my kids as well. My kids keep loosing them would be able to offord to replace if not for this site.

Date of experience: January 29, 2023
North Carolina
1 review
0 helpful votes
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Awesome glasses awesome price!
January 27, 2023

These glasses are up to par quality wise for a fraction of the cost!

Date of experience: January 27, 2023
Georgia
1 review
0 helpful votes
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Amazing
January 26, 2023

Great variety and selection with low prices. Love my glasses and service.

Date of experience: January 26, 2023
Illinois
1 review
0 helpful votes
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Still like EBD but want more offerings
January 26, 2023
Updated review

Thank you for giving an option to Luxotica. And your prices are still a bit better than Warby Parker. However, since I have no idea how the actual glasses would feel or fit, I wish I could try it on first.

Date of experience: January 26, 2023

Thank you for giving an option to Luxotica
January 4, 2023
Previous review

Thank you for giving an option to Luxotica. And your prices are still a bit better than Warby Parker.

Date of experience: January 4, 2023
Texas
1 review
0 helpful votes
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Very Happy
January 25, 2023

Very happy and very pleased with my new glasses. Good choice of frames and colors

Date of experience: January 25, 2023
Illinois
1 review
0 helpful votes
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Great buy
January 25, 2023

It would be nice to be able to send directly to insurance, but otherwise a great experience. Love the glasses

Date of experience: January 25, 2023
Illinois
1 review
0 helpful votes
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Great
January 26, 2023

I was driving in a car and I puted my head out from window. My glasses fell and the car behind went over them. I am an international student here in America and the eye exam tests alone here are over 100$. Fortunately, I did my test back at home and I had everything that I need to know (axis, sphere, cylinder) to buy another pair w o exam. I paid for new lenses ups extra fast delivery and a frame for only 70$. The glasses came in 2 days and I am extra satisfied with the quality of the lenses and metal frame.

Date of experience: January 25, 2023
Washington
1 review
0 helpful votes
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Repeat of Happiness
January 24, 2023

Site is super user friendly.
This is my second pair with eye buy direct.
I decided to get a pair from my optometrist after my last exam. Thinking why not they might be really exceptional and I would have the local follow up service. I ended up paying over $700 and not happy with the end product. So I went back to EBD and ordered a pair paying $75 and live them. Go figure. I've learned my lesson.

Date of experience: January 24, 2023
Pennsylvania
1 review
0 helpful votes
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I thought I would receive them quicker.
February 21, 2023

I have a strong prescription I am just a little worried about fit.

Date of experience: January 22, 2023
Utah
1 review
0 helpful votes
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Love it!
January 20, 2023

From ordering to receiving my glasses, it was smooth sailing! I love my frames! Super cute!

Date of experience: January 20, 2023
North Carolina
1 review
0 helpful votes
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Awesome
January 16, 2023

Glasses arrived in a timely manner and they come in perfect condition every time! Great price for the quality!

Date of experience: January 16, 2023
Indiana
1 review
0 helpful votes
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Surprised how good
January 16, 2023

Receiving Time getting my prescription was very good,
Very good quality
Customer service responded to a comment to make sure my prescription was correct

Date of experience: January 16, 2023