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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have ordered more the 6 times great glass It's hard to believe anybody would go pay 2 or 3 times the amount More and these glasses are awesome Plus the more you order the cheaper the glasses are win win.
Quick, easy, and nice glasses at nice price. I bought a pair last year and they lasted me really good. I upgraded to a nicer pair and I wasn't disappointed at all.
Good price and selection, but frames I ordered slid down my nose and I returned them.
The glasses were nice, but I had to return them because the lenses weren't large enough for me.
Thought this was a great idea and a way to save money, however, I had to send back two pairs of glasses twice, and in the end I lost $40 plus dollars on the deal with no glasses. The first set came and it was totally blurry and hurt my eyes. I resent the prescription for the next try and when they came in (7-10 days later for a second time), the right eye was still really blurry. They said I reached my return limit (one time replacement) so I asked for my refund. Well, the refund isn't 100% what you paid. In the entire trial with them, I waited 20 days for glasses that didn't work, lost $40 plus dollars, and still don't have a pair that works. I gave up and took the loss rather than keep dealing with them. If you have progressive lenses, be aware.
I have 6 pairs of glasses from here. The prices are so affordable and great quality.
Quick and easy check out, got to me in one day and the glasses were really good quality.
Fast and easy to order. Quick delivery time. Plenty of styles and colors to choose from.
Great deals and styles not just for me but for my kids as well. My kids keep loosing them would be able to offord to replace if not for this site.
These glasses are up to par quality wise for a fraction of the cost!
Great variety and selection with low prices. Love my glasses and service.
Thank you for giving an option to Luxotica. And your prices are still a bit better than Warby Parker. However, since I have no idea how the actual glasses would feel or fit, I wish I could try it on first.
Thank you for giving an option to Luxotica. And your prices are still a bit better than Warby Parker.
Very happy and very pleased with my new glasses. Good choice of frames and colors
It would be nice to be able to send directly to insurance, but otherwise a great experience. Love the glasses
I was driving in a car and I puted my head out from window. My glasses fell and the car behind went over them. I am an international student here in America and the eye exam tests alone here are over 100$. Fortunately, I did my test back at home and I had everything that I need to know (axis, sphere, cylinder) to buy another pair w o exam. I paid for new lenses ups extra fast delivery and a frame for only 70$. The glasses came in 2 days and I am extra satisfied with the quality of the lenses and metal frame.
Site is super user friendly.
This is my second pair with eye buy direct.
I decided to get a pair from my optometrist after my last exam. Thinking why not they might be really exceptional and I would have the local follow up service. I ended up paying over $700 and not happy with the end product. So I went back to EBD and ordered a pair paying $75 and live them. Go figure. I've learned my lesson.
I have a strong prescription I am just a little worried about fit.
Receiving Time getting my prescription was very good,
Very good quality
Customer service responded to a comment to make sure my prescription was correct
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo