On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Better than expected and a reasonable price. The lens and frame are still holding up well.
Good but the try on feature stops working on safari Mac after the first time then you have to refresh
Had a great experience and lot of help thank you so much
I was hesitate to order online since I have bifocals. They are perfect and cost effective!
Fast delivery and great price but somehow the prescription for my right eye was all wrong. I know that I typed it in correctly because I double checked but the lens was wrong and so was their record. I don't know how it happened. Fortunately, it was easy to return and place an order for new glasses. I ended up picking out a light frame and confirmed my correct prescription with an actual person. I am expecting the new glasses any day.
Ordered and received in timely manner. Love my new frames
Very easy to find a style i like. Glad everything works :)
Eye buy direct is awesome! So many styles and colors available. I love the selection and quality.
Had to return the glasses but everyone was so helpful and kind. Ordered a new pair.
I bought some glasses and the entire process was seamless. Everything went well, the pricing was very affordable and they also provided an itemized receipt before paying so you know exactly what you're getting with your glasses. The lenses themselves are very durable and I can completely see clearly. The frames are beautiful and they have so many deals that you could easily buy a lot of pairs and spend less than you would in a doctors office.!
The website is easy, the glasses are very nice. I bought 2 pairs without going broke, great deal!
I don't really want to write anything, but I guess I have to. Blah blah.
Good price and fast delivery. I like the eco-friendly packaging
It was easy to filter results to choose which frames i wanted, and the ordering process was clear and simple. They arrived quickly and are comfortable to wear all day.
Delivery time was actually horrific, I know that's not really EBD's fault. My order came to my state and was so close to me, then left my state, then shipped across the country, and came back to my state. It was bad.
Nobody wants to have to wear glasses, starting at age 50, but this made it easier and affordable. I wish the Tryon function worked a little better, because I might've chosen a different frame, but overall this was a positive experience. Thank you
I love Eye Buy Direct! Sometimes prices are a little high but they always have deals and sales to match your needs. I've never been disappointed with any of my eyeglasses! Some would say I have too many but they have the best styles!
They sent me the wrong glasses. At first customer service seemed fine sent me postage and I returned the glasses. Now they will not reply to my messages or give me my refund.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members