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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Very easy and numerous options forms frames to lenses. This is my 6th pair of glasses- just love how easy EBD is to work with.
That service was great. I got my order on time. I am very happy with my product and I will recommend the service to anyone.
Easy and quick with member rewards and saved prescriptions!
They are Good quality glasses and the process was super easy thank you!
I like them a lot, they work really well. I see perfectly and it's wonderful.
Very quick process and easy to navigate website. Nothing else to say but i have to have 50 words
I loved the experience I will probably buy again. I recommend!
I really appreciate the affordability and speediness of buying glasses through EyeBuyDirect my husband uses them now too.
Both products are outstanding very good material used doesn't bend or break easily would highly recommend price is definitely worth it and the deals are amazing
I order two pear for my son they r very affordable and descent quality for the price
Great service - easy to use and super fast delivery.
Low cost frames combined with thin lenses make for nice addition to my eyeglass stable
I am working out the kinks in my prescription and ordering online - I just sent an order that I had set up earlier, but could not validate the prescription.
Shipped on time and customer service is excellent!
Quick delivery, and quality of my new glasses seem to be really good.
Easy process to buy glasses online. Many options to choose from that get shipped right to your door.
Both glasses came out great and I received quickly
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo