EyebuydirectReviews 14,570

Always a pleasure. Easy to purchase. Perfect fitting glasses

My previous experience was my first time buying glasses on internet. This site was highly recommended to me by two friends. I am so glad they made me aware because it was my best experience purchasing eyeglasses ever. I definitely plan on purchasing more eyeglasses from Eyebuydirect.

I've been a customer of Eye Buy Direct for four years now and had planned on being a lifetime customer. I've told tons of people in my daily life about them. Never again. I'm going to be telling several people to steer far away. I ordered glasses a month ago and had entered my shipping information wrong. Somehow the package got labeled with the wrong zip code as I got a notification from USPS that it was being shipped to a wrong zip code and that they couldn't find the address so they sent it back. I immediately reached out to Eye Buy Direct asking what happened. They denied any responsibility and blamed USPS. I was told they would reorder and donate my things but that there was one frame that was out of stock and of course the frames I wanted the most (prime reason I bought at that time was because the frame was low in stock). I told them to just reship the package and not donate it to charity. I was told that was okay and TO CHECK BACK THE FOLLOWING WEEK TO MAKE SURE IT HAD ARRIVED. Well here's where it all goes wrong. I checked back in via their chat support. They told me it would take 2 months to get my package back. HUH?!? They continued to blame USPS despite them printing and putting label on package and clearly not double checking my address. Then they said they could just reorder but that the glasses that were out of stock would take probably THREE MONTHS to come back in stock. They were very rude and would take no blame for the situation. I asked for a refund and they offered a pitiful 15% off to not cancel. What a JOKE. I've now ordered through Zenni and will never be returning to EyeBuyDirect.

I have been using Eyebuydirect for years now, and I am always happy with my choices. They will do returns/exchanges if anything is off or you don't like them, and I have only had to do that once in the years I have used them.

EBD provides a lot of glasses options, two fairly good ways to virtually try on frames, good sales, and high-quality products. Ordering is easy, and if something doesn't work out, returns/exchanges are too. I've ordered from EBD several times and always had a great experience!

I been ordering from here since high school & I graduated 5 years ago. Eyebuydirect never disappoints & I get my glasses fast every times I always order from here because the glasses are great and of course 2 day delivery is convenient.

Easy to order without the salesman/woman pushing frames at you over and over.
I have never had more compliments about my glasses than with the glasses I have bought from your company.

I love these! I had them previous and the were stolen! I cant wait for my new pair! The fit perfect! Blocked sun and i felt like i see better

Very good experience, no waiting for weeks, delivers within a week.

I have now bought my glasses for the past 2 times from here. My prescription is spot on. Never an issue. Have recommended this company to all.

Every time I've ordered from them, it's been easy efficient to navigate. Quality is always on point.

Exactly what I was looking for at a fair price.
Very convenient doing this online as opposed to dealing with retailers who have lost touch with customer service.

Have bought from Eye Buy Direct several times and Always highly satisfied! Prescription Sunglasses and Regular Glasses have come reasonably fast and have loved every pair. Will deff. Return and buy more.

Great. I had a problem with one of my glasses. They immediately replaced it.

I messed up my order and the service agent was excellent at fixing everything.

Super responsive and helpful, smooth return because I'm indecisive, and great quality glasses. Great customer service.