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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Super responsive and helpful, smooth return because I'm indecisive, and great quality glasses. Great customer service.
So far, I've had a wonderful experience with eyebuydirect. The website is easy to use. There are often a lot of reviews with pictures which I find really helpful when deciding to purchase a specific pair. The fit has always been spot on, which makes my life much easier. I highly recommend eyebuydirect. There's always really great deals which makes being able to see a lot more accessible than it previously has been. Consistently cheaper than buying glasses from the optometrist. Thank you!
Nice good great excellent fun wow cool right on this review is done
Same as before, hope to see bigger discounts! Always a smooth process
Choosing and ordering the glasses was easy. However, the processing of the order took forever and I waited weeks for their arrival. Once the glasses arrived, they fit well, but I was unable to see! I brought them to my eye doctor and showed him what I entered online for the prescription. He said I put everything in correctly, but the glasses themselves were nowhere near the right prescription. The "progressive" part of the lens was tiny and would not have worked at all. Returning the glasses was relatively easy but all in all it was a waste of time.
I have been a long time customer of eye buy direct. I break my glasses every few weeks and need a new pair pretty often
Very quick & efficient. Good quality glasses. And they look very nice.
Great spot and easy returns if need be it has to be 50 characters long.
Good variety of frames. Lenses are very nice. Had an issue with my order and customer service resolved it satisfactory within minutes
I've had problems in the past with progressive lenses, but the EBD premium progressive lenses work very well for me. Just make sure you get the pupillary distance right
Quick shipping, plenty of options, perfect prices and the Try on feature is super helpful
Glass arrived on time and just as pictured. Definitely will continue to buy from them.
Always has been great company also great return policy.
Thanks
I had to swap my glasses twice because the quality and measurment was not as listed on page. Plus they don't allow return/exchange more than once so i got charge more.
Third time ordering. Always simple. Affordable and good quality. Will always use Eyebuydirect for my lenses needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members