On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love Eye Bye Direct! Very easy process and the prices are amazing! I just bought three pairs of glasses and one pair of sun glasses for 1/4 of what I paid for one pair at a major eye wear store. It can't be beat!
I've been ordering glasses from this site going back to 2014. The site is easy to use, glasses are cheap, and the final product is well worth what you spend. I actually still have one of my first pair that I ordered 4 years ago. With a few kids and pets, glasses are fair game to get busted often. This site has helped me from spending hundreds on glasses through an optometrists office.
I usually spend so much money on my glasses. This site makes it easy for me to navigate and I find myself enjoying purchasing my glasses. I love every pair. If they break within the year, I can get a free pair and if the prescription is wrong they replace them without a hassle.
For anyone needing glasses this is the place.
Very large inventory of stiles.
Easy process.
Great prices.
Not intuitive as to how to add glasses to the cart. Have to go to view details. Needs to be an easier way. Also I want to see all the glasses available on one page if I want to. Don't make me click to next.
I'm a huge fan of EBD - great quality and value. I've been ordering my glasses through EBD for 4 years and don't plan to stop that any time soon. In my opinion, they've changed the eye ware shopping experience!
I have been ordering from EBD since 2014 and always been satisfied with the product.
Most of the frames are easy to find with filters and frames are cheaper than most online stores. I am not sure how some people spend hours to find what they are looking for.
I had some trouble reading my prescription and I emailed customer service and they were very helpful and very kind. They helped me through every step and they replied fast. I was worried it was going to take a couple days for them to reply but to my surprise it was fast.
All of their models just have the glasses poorly photoshopped on. Would really like to see the glasses actually on the models.
Seriously, these are the 2nd & 3rd frames I've bought from here, I love them! I receive compliments daily!
Was VERY hard to order glasses. It took me 7 hours to get it done. Which I felt was over the top. I went through at least 5 pairs of glasses to I found one that would fit my script and by than I felt who cares what they look like and the cost. Which for someone that lives on a budget isn't good. I loved the options. Just don't like the process.
I wouldn't get a deal anywhere else on two pair of glasses as I did here. I couldn't get the BOGO offer to work for some reason, but I got into a chat with Maria, and she got it worked out in no time. Great prices, and cracker jack customer service!
I love this eyebuydirect... bought at least 10 pairs for a family of 4. I called and complained at least 2 times and both times the reps were so nice and understanding... awesome place.
Wish they have more selection for sunglasses
I love the set ups and I love that you can try on the glasses virtually will see what happens when they show up at the door I'll add more as I have them in hand
I have ordered a few times and haven't been disappointed yet. So many frame to choose from and if you are on a budget its FNATASTIC!
Second time ordering I got a great coupon deal. I would recommend this site to any one looking for a great deal on glasses.
I used EyeBuyDirect to buy glasses before and had excellent service when I had to return an order. I decided to buy again. I see people complaining about the site, but I had no problems using Chrome or figuring out how to order. Everything seamless.
Love it so easy cheap and convenient and the prescriptions are almost spot on not off enough to bother you
Good site, easy to use, could not find any sunglasses to buy that I liked. Overall a good experience and got glasses and a good prices.
I love shopping on this website. Much cheaper than buying from eye office. They make it more easy to see what the glasses will look like on you. So far, very pleased.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo