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EyebuydirectReviews 14,570

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,571
value
5,188
shipping
5,188
returns
131
quality
5,291
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California
1 review
0 helpful votes
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Always a great deal!
October 22, 2018

I've been using EBD for 3 years now, and it's been an absolute breeze. I recommend all of my family and friends to use this site to purchase their prescription eye wear.

Date of experience: October 20, 2018
Washington
1 review
0 helpful votes
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Party glasses
October 22, 2018

I get compliments all the time with having the crystal on my lenses. Its cute and unique. This is the only place I can find that does it.

Date of experience: October 20, 2018
Texas
1 review
0 helpful votes
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Quick and easy
October 22, 2018

Quick and easy. Nice to use the pictures to see how I look. Cant wait for my glasses. Hopefully it comes fast if not I will leave another review in the future after I get the products. Believe me I will come back to argue about my glasses I need them to see.

Date of experience: October 20, 2018
New York
1 review
0 helpful votes
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WOW! How Easy Was This?
October 21, 2018

OMG! In five minutes I was able to order TWO (!) frame's that were about 75% cheaper then my eye doctor's office! Will 100% shop from here again!

Date of experience: October 19, 2018
California
1 review
0 helpful votes
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Great experience
October 20, 2018

Easy to work website great shopping experience highly recommend will tell my friends and family to get glasses here

Date of experience: October 18, 2018
North Carolina
2 reviews
0 helpful votes
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Great
October 18, 2018

Great prices... awesome service. Needed help with placing order they were right on it. With 12 hours order was placed and shipped

Date of experience: October 18, 2018
Ireland
1 review
0 helpful votes
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Simple and stylish
October 18, 2018

I got a great offer for two for one price and got two swanky frames!

Can't wait for them to arrive :)

Date of experience: October 18, 2018
Germany
1 review
0 helpful votes
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Amazing frames
October 18, 2018

I love the affordable glasses I get from this site also the selection is awesome. I have a ten year old boy who loses glasses and thanks to this site I am able to keep enough pairs on hand so he can still complete homework and school work they fit great and he is excited to be able to see he also loves the way they fit.

Date of experience: October 17, 2018
Mexico
1 review
0 helpful votes
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Selection and prices are great, very happy with my new glasses. But (and a Big But) International shipping is way too expensive, almost as much as the order...

Date of experience: October 17, 2018
Virginia
1 review
0 helpful votes
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Great Deal
October 18, 2018

Another great order: two frames/lens for $75... unbeatable prices! I can't wait till the frames arrive! I will continue to purchase from EyeBuyDirect. My intention was to use the BOGO but I ended up buying 2 frames and using Ebates which got me an additional $5 off.

Date of experience: October 17, 2018
California
1 review
0 helpful votes
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Awesome
October 18, 2018

This is going to be my second time ordering with them but after my last order when ever people ask me for recommendations regarding glasses I always send them to eyebuydirect because they are so good and affordable.

Date of experience: October 16, 2018
Pennsylvania
1 review
0 helpful votes
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I have been using Eyebuydirect.com for a few years and am never disappointed. I also recommend this site to everyone and get lots of complaints in any glasses I have purchased.

Date of experience: October 16, 2018
New Jersey
1 review
0 helpful votes
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My daughter just broke her glasses. Ordered 2 new pairs, For the cost of 1 pair anywhere else I get 2-3 pairs.
I currently wear:
Jeremiah
Roaring
Panama
I just ordered
Cupertino
And
Luna For my daughter.
Very happy with my shopping experience. Will recommend and use again.

Date of experience: October 16, 2018
Arizona
1 review
0 helpful votes
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Hope to be happy
October 18, 2018

Selection was okay, once narrowed down by frame size and shape - Unfortunately EyeBuyDirect does not seem to have asian fit or universal fit frames, which greatly limits the selection for me. Could stand to be more clear about lens materials and publish Abbe values without my having to contact customer service. Looking forward to receiving the glasses, and hope they are a good fit.

Date of experience: October 16, 2018
David R.
TT
1 review
0 helpful votes
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Service
October 18, 2018

Quick easy reliable service and I was very satisfied with the product/s which were of reasonable standard and quality

Date of experience: October 16, 2018
Kansas
1 review
0 helpful votes
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PERFECT
October 18, 2018

The reason I choose EyeBuyDirect is because they provide great quality products at more than affordable prices! Because the price is right, I have SEVERAL pairs of glasses that match several different outfits! Thanks EyeBuyDirect!

Date of experience: October 16, 2018
Texas
3 reviews
0 helpful votes
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Staff Was Great Help
October 18, 2018

Wasn't sure how to match frame size with my previous glasses, but staff member helped me find the perfect solution. Took only minutes.

Date of experience: October 16, 2018
Georgia
1 review
0 helpful votes
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Easy and Great
October 17, 2018

Thanks to my coworker who has ordered from you guys, I now have an awesome and affordable pair of glasses!

Date of experience: October 16, 2018
Poland
4 reviews
0 helpful votes
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I did not expect such great quality of the product and super professional services! I was very surprised! I bought a pair of glasses about a month ago and it came super quickly! You will not find a better product for such a reasonable price! I definitely recommend this Store!

Date of experience: October 16, 2018
Delaware
1 review
0 helpful votes
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I had bought a pair of infinity focus single vision lens glasses from Sterling Optical, while they ordered a pair of bifocals for me. Once I got the bifocals I decided I really did miss my progressives so I thought I'd try EBD and get them there.

I really do like the glasses, look and feel. The lens progression is laid out well. The reading portion is large and useful. The flow between read/mid range/infinity is very natural. There is only one slight problem. The infinity focus is a little bit off. When I put on my single vision lens infinity focus Sterling Optical and then the EBD it was clear that the single vision lens is just more crisp. I see this the most in the edges of straight lines on objects and letters. The EBD isn't horrible by any stretch, but it is disappointing.

I called them and customer service was great. They ordered me another pair to be made. Unfortunately these are exactly the same. The glasses are still useful and if I only want to carry one pair I'll carry them. However I do wish that these glasses had a higher quality lens, or better manufacturing process or whatever is needed to make sure they deliver a lens that actually meets the prescription.

Date of experience: October 15, 2018