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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I just placed my third order with EyeBuyDirect because they give good value for the money and their customer service is excellent. My first pair of glasses at Costco cost me almost $350. I got a pair from EBD for <$100 (progressive lenses) and reading glasses which was much less! I lost my glasses and just ordered two pair in the event I get careless and lose one of them again.
I talked to Richard, who was very helpful. I had to call back 3 times and he helped me place my order. He spent a long time on the phone with me walking me through, which I appreciate. Since it's been a year since I placed my last order, he told me that he would apply free shipping, which didn't go through, I paid the shipping. I only wear my glasses to drive and my previous pair frames have already broken. I'll see how durable the new frames are.
I'm never let down by the ease nor the quality of my purchases with EBD. The glasses are always affordable, and you cannot deny the bang for your buck. Love it!
I was an avid Zenni Optical user until they started asking calling doctors for verification. It's not like we're buying drugs. We are buying glasses. So I made the switch yo Eye buy direct. I love their products, which are much more in tune with our generation.
I haven't bought a new pair of glasses in years, and instead continued wearing contacts only. When it came time to replace my old "backups", the prices I saw at brick and mortar retailers made me think, "uhhhhh no thanks." Looking forward to checking out my new frames when I get them in a couple weeks!
I have always had such a good experience with buying on eyebuydirect. So many nice styles to choose from and such quick service makes it my #1 choice for online glasses shopping!
Firstly, their site doesn't work with Safari, switched to Chrome and thought it would be easier but of course not. You cannot compare frames by choosing a particular frame that you might haven't already liked, instead you're directed to search for a certain design or style NOT by the name, so it's useless trying to see anything side by side if you're deciding between two or three.
Check out was a challenge also. It literally offers you "Eyewear Cases Starting At $3.50" BUT then there's no way to purchase them! In fact, they don't even come up when you search "case,' Total fail and lost that sale.
Also, when placing an order, the first class USPS free shipping is expected to be 7 to 14 days for delivery, EXACKLY the same as it says for their $19 UPS delivery even though it then says it may be 2 to 4 days sooner? We ship first class USPS to the UK and it takes 7 to 10 days on average, where is this company? And there's no way to punch in a zip code and get an actual estimate like every other site I shop on? What an archaic site and system.
Lastly, customer service is only available 9AM to Noon so we couldn't get an answer to our question, Thank goodness they have 14 day return policy, if they even honor it that is, don't trust them just yet and doubt we'll ever purchase again.
I ordered from EyeBuyDirect, back in November of 2017and was highly pleased. Their products are durable, high quality, and very affordable. I buy their glasses solely for aesthetic purposes, although I just ordered a pair with blu-light protective lens that I'm very excited to try out, I'm sure that they won't dissapoint!
Very easy to navigate with great selections! I strongly recommend trying it for the value, as well. It was hard to choose because of the many options
There are no rubber frames or frames with straps for active little ones. I'm also dissapointed in the promos. I was led to believe I was getting a 20% discount and still wound up paying $30 for my $29 pair after i hit shipping. I ended up getting a pair that were cute but idk if theyll last on a two year old
Very friendly and helpful customer assistance.
Mark was patient with me and explained everything very thoroughly.
Whole process was effortless. Lots of options. Was debating on these guys or Warby Parker, but already have WP frames so decided to give them a shot. I really liked the frames I chose and hoping for the best!
Very cheap glasses and great selection, easy to order, I have never order glasses over the internet put I am very concerned fidebt they will be great
I've used EBD a few times now; I first ordered glasses for myself and my sister, then ordered her prescription sunglasses, then, after rolling over on my glasses [oops!], bought the same pair again and just today ordered prescription sunglasses! Always fast, easy, amazing price, I was able to choose the frame, lenses, my prescription is already saved, my card information and address is saved and so my entire order time was only about 10 minutes in total! I also like that you can label the prescriptions so if multiple people have the same account you can save the prescriptions under their names for no confusion in the future! Love EBD, recommend to friends, family, and even strangers when they compliment my glasses. The November frame is my favorite and I will soon have the same frame in sunglasses! Love it :)
Lots of options, seems pretty legit. Haven't gotten them yet, but I have high hopes, and if not, it was cheap enough to try.
It was a piece of cake. I know where to shop for eyeglasses now! I don't know why so many are having problems. It was pretty painless. I can't wait to do it again.
I am amazed about the great value and style of this site, prices are right. I have ordered many times over the years and will continue to do so.
I only wish more choices of cateye vintage selections for smaller faces. Hoping the ones I order work out for me. My husband loves his.
I absolutely love them. I have shopped with this company for 2 years now for me and my children anytime we need a backup pair or a primary pair I shop with them. I first heard about eyebuydirect from my optometrist which was weird because people usually don't advertise for other companies but she said she shopped there and told me nothing but good things about them and she was right! I bought like 5 pairs of glasses now and i will continue to shop here. Oh one thing you must purchase an eyeglass case its viable for shipping. I didnt once and my glasses were delivered crushed.
Affordable yet stylish and comfortable glasses. I just ordered my 7th pair of glasses. I love all of them!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rob,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. You may provide your contact number to and best time to reach you to help you with your concern.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you and have a great day!