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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This is my third time buying from eyebuydirect and I'm usually very pleased with the glasses. The only thing is that they take a while to get to sent out to me.
I have ordered several pair of glasses on Eyebuydirect.com. I am always pleased with the glasses I receive. I order my whole families glasses here now. There was only one time I did not like the fit, and they exchanged them for me. I love EYEBUYDIRECT!
I always love the glasses I receive and they are super affordable! I've ordered 3 separate times and have never been disappointed.
I found out about Eye Buy Direct from a friend and had to test it out.
One of my favorite features about this site is the ability to return glasses if they don't work out. I've used that!
I now own 6 pair of glasses and love them all. Super inexpensive which is great because I am not very gentle on them.
I recommend this website to everyone who asks!
I usually go to eye dr and spend hundreds on one pair of glasses - I just purchased 5 so I'm really excited! I just hope they fit like they looked on the virtual try on... some wouldn't load so I couldn't add certain one to my cart that I wanted to so that was disappointing but as long as they look good and they use the correct prescription I will be really happy! Can't wait to see how they come out!
I've ordered more than once. The variety of frames available is amazing. The quality of th ed frames and lenses is superb and all at incredible prices.
Good Glasses! Good Prices! Good Service! I have bought my glasses on this site for ~10 years. And the quality is just as expected: High.
My sister told me about eyebuydirect.com Low on money, I bought my cheapest option. With Gorilla Glue they lasted from April until now. Now I am spending twice as much on a real pair. I hope they last much longer.
I have ordered all of my glasses from here for years and they are great quality, and always ships in a timely manner. My only complaint is that there arent very many styles that I personally like. But there is a very large inventory and options to choose from. The prices are the best as well! I just bought an $18 pair of glasses and when I quoted for the same frames at my doctor they told me it would cost about $230! It is totally worth ordering from here!
So pleased with the speedy delivery! Glasses are so much fun and priced low enough to make it possible to order more more often! Thank you!
I only gave 3 stars because I found the website a bit hard to navigate even with telephone support. But this is my third purchase. The prior two purchases were completely satisfactory, good fit, solid frames, prescription accurate.
Hello David,
We would like to apologize for the troubles that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
This is my second time ordering. The prices, styles and simplicity of EyeBuyDirect is amazing! Will definitely be ordering again!
The glasses seem much more affordable than they are because each step is priced separately then the total cost is seen at the end. Also there should be a free standard shipping option. I was thrilled I could apply a coupon code but then had to pay for shipping so there went the coupon. I am happy with the glasses I have received so far although one of my frames is VERY flimsy.
Hello Katelyn,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
I ordered my glasses on cyber Monday. I am still waiting on these glasses. Apparently they ship UPS to USPS? I don't understand why they don't just directly ship to me. So now I have stared at the tracking for 6 days as it sits at the USPS store with my city to process and get shipped! If it gave me more detail I would just go there and pick them up or something but the USPS store hasn't even processed it. This sucks! They say 3-5 business days from when it is shipped, well it's been two weeks. I can't say as to quality of glasses yet but this waiting has made me regret buying from here. I ordered them hoping to get them before Christmas but that is clearly not going to happen.
Hello Nicole,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
I like everything about them except the cost has gone up then when I started but hasn't everything? I am happy with purchases as I use regular frames for Rx sunglasses. My only real complaint is their turn around time has gotten longer the more popular they get. I also had a BOGO coupon from them that they refused to honor but over all 2 pair of single lens glasses for less than $110 makes it a real good deal. I guess you get what you pay for. I most likely be back. Just don't believe any BOGO offers they send to get you to check them out.
Hello Sharon,
We do apologize for the troubles that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
Don't be afraid of mail order -- order here. I have ordered over 6 pair in 15 years and always satisfied. Local shops including those within professional offices with cost you 3 to 5 times as much with no discernible improvement in quality. Get your prescription and make your order. Get an extra pair as sunglasses since the price is so unbelievable.
I have been debating purchasing glasses online for about a year. I hate paying so much for glasses and I really wanted new glasses and sunglasses. After waiting for the black friday buy one get one free sale I finally went for it. If only everything had gone smoothly, I would be giving this company 10 stars. I got my glasses quickly and loved the sunglasses but felt kind of 'meh' about the glasses. I started the return process and had a new frame picked out that was actually cheaper than the original one. Then customer service comes back to tell me that to do the exchange I would owe and additional $16 because of the coupon I used. They wouldn't budge on it even though it makes no sense so I just made a new order which was still cheaper (including shipping!) than the return would have been. Completely bogus service with that one, just because you're cheerful doesn't mean you're giving good service. Yes, getting a pair of glasses for under $40 is a great thing, but an online company selling a highly personal product, just allowing a return is not enough.
Hello Erin,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
I have ordered more than 5 pairs of prescription eyeglasses. I like their glasses, but I wish that the company think of introducing some middle class brand frames, I also would love to see prescription sunglasses, which is not available at the moment.
Hello Monther,
Thank you so much for providing your honest review.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hello Carolyn,
We do apologize for the troubles that you experienced with EyeBuyDirect.
We assure you that we constantly improve the quality of our product to provide excellent service to customers like you.
If you have any questions or concerns, you may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!