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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I am very impressed by EyeBuyDirect. They make it simple to order and the prices allow me to have two pairs of glasses. Actually for the price of four glasses that I purchased is half price from the eye place I get my eyes tested at. Why do they make glasses so expense at the eye doctors. Shipping and customer service is top notch. I highly recommend EyeBuyDirect.
I checking out the site for 1st time. And I get a popup saying your 1st pair is $9.99. I'm like hell yeah. So I get 2 pairs. But the $9.99 was a scam. I checked my emails & nothing. At checkout nothing. There just trying to scam you. If there one was just 1 good legit company that treated the consumer right. They would clean house. I would even pay a little more. Just to shop somewhere where there not deceitful with there little popups trying to hook you in. It's like dangling a carrot that you will never get. I didn't receive any glasses yet. But I hope there not cheap plastic that breaks like other reviewers say.
Convenient ordering process and large selection of styles. I think I will be happy. I just heard about this website and I think I will like it.
I have recently discovered eyebuydirect and I'm very pleased not just by the great designs of your frames and the good prices but for the super friendly and great user experience of your site.
Have ordered 5+ frames and enjoyed nearly all of them. When not, the return process was easy. Great deal for quality glasses!
A few of my relatives have ordered before and loved the company. I ordered a pair for me and my husband. Great price, great quality, no hassle and you can do it from the comfort of your home.
I've put a few pair of their "cheap" glasses through more trials than a normal pair of glasses should ever have to endure. That being said the first pair lasted a year until a winter accident that also broke my radius and ulna. Second pair I left on a mountain peak for almost two weeks. (total accident and had to wait for a snowstorm to clear out and go find them. But I went back up and got those $12 glasses!) Three years of abuse and I still use them to this day! Albeit the lenses are pretty dirty and scratched, I guess it's time for a new soldier to take the frontlines.
I found your website unfriendly and cumbersome, particularly as it applied to sizing. None of it was step by step easy. Selection is great. Hopefully mr girls will love your product. I'll let you know. I bought them bu sight alone. Simply liked the way they looked
Hi Richard,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I refer everyone to you're site. Great price. Cute styles. Affordable. I love this site. And I also love that for every pair you buy a pair goes to a child or someone who needs a pair of glasses.
Love the price and the glasses i will definitely be purchasing more glasses in the near future, i like you can see how they look on you before you buy them
The area were you can select a pair that you do not see is very small, could be easier to find to request a certain style like i did. If the style look up area was larger.
As a person who goes through eyeglasses quite often (I am very picky), this frame would be my first choice every time. The price and quick shipping are the icing on the cake :)
I have purchased from eyebuydirect four times now. The glasses are awesome and really great for the price. I have had no issues with any of my glasses or lenses. Unfortunately the process to buy the lenses is such a pain. 2 out of the 4 times the amazon pay does not work. After logging you in it just takes you back to the cart so you are stuck in a circle of check out > amazon log in > cart > checkout on and on. The other issue I have is the style and fit survey. After you take it if you change your mind and want to look at plastic instead of metal for example, you have to retake the survey from the beginning including remembering or getting your full prescription out which is super annoying. Overall I liked the frames so finished ordering frames for my whole family this year but the site was difficult enough to deal with that I don't know for sure that I will come back next year.
Hi Andrea,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
I love this site. The products are great. I do wish there was a way to donate the old glasses or send you the old frames and put in new lenses. I feel a little wasteful everything time I have to order new glasses with a new prescription. Is there a way, I could connect with your company to donate old glasses?
Pricing and selection are good. Only disappointment that the "WELCOME" 15% + free shipping promo code was not honored because the frames were on sale by a few dollars.
Hi Robert,
We would like to apologize for the frustration that you experienced with EyeBuyDirect.
We are more than happy to assist you. You may call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
Has the assortment of choices for the prescription glasses that I needed. Intent to be a repeat customer for years to come.
Honestly have never been dissatisfied with a pair of goggles from here. Each pair has come in a timely manner, and is the perfect fit! They even send little tools if they need to be adjusted to your head, though I've never needed to use them. 12/10.
Try it on feature is inaccurate and pretty useless. But the frames are cheap. Lenses aren't too expensive. Cheaper than Glasses USA.
Hi Carla,
We would like to apologize for the troubles and frustration that you experienced with our website.
We assure you that we constantly improve our website and services in order to provide pure satisfaction to our customers.
If you will be having any questions or concerns, don't hesitate to contact us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST.
Thank you and have a great day!
The prices are amazing. The glasses are great. I will purchase from them again. I love the quality and prices. Customer service is the best and they are so helpful. I have recommended them to everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jayson,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!