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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Very easy to order glasses, prices good. However, my first pair broke around the screw attaching the arm. I will try a spring-loaded hinge model next in hopes they will last longer.
Easy to order and product is good for what we need. I have two boys and as they grow they want different styles
I've used eyebuydirect for many years. Every time I've been very satisfied with a great pair of glasses and great customer support.
If you do not understand how to determine your prescription it is vital that you ask your up Optrominist's office to help you with ordering these glasses. You cannot rely on your picture and putting crosses on your pupils to determine a distance mine was incorrect. I was lucky because my optrominist front office had a young girl who understood the on line buying process for glasses.
The order process is self explanatory and guides the consumer through the process. Prices and incentives are exceptional and although I never needed to speak with anyone, the feeling is that someone is giving you personal attention at the other end.
Can't wait for these to arrive to order my next pair. Looking forward see if/when there will be any cycling frames and mirrored progressive lenses available!
I've been using Eyebuydirect.com exclusive for about ten years now. The frames are great, long lasting and come at an outstanding price. My only complaint is how difficult they seem to make it to place your order! Everytime I try to purchase a pair, it takes so long because the website constantly backtracks me. I'll put in all my info then it'll make me start the whole process all over again multiple time. I use my mobile device, so it usually happens if I put my phone down for a second during the process. I don't know, it's just super annoying so that's why I knocked down two stars.
Hi Tristarr,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be needing any assistance in placing the order or if you have any questions, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and always take care!
Always simple to use, but man I wish they would bring back some of the older frames. :/ My favorite ever glasses are only offered in gold now and if I could get a pair in black every year for the rest of my life, I would.
I've always been buying glasses by these people. Although I live in Hawaii, the shipping always takes long, but with EyeBuyDirect, they come in super quick! I love buying with them. :)
Bought 3 regular lens glasses here a couple months ago and spent a fraction what I have spent in stores. The try on feature is pretty good but not exact. I needed some cheap glasses for work since I damage them frequently and for less then $20 a pair they are perfect. Sun glasses are notoriously expensive, not here! Just bought 2 pairs with percription and tint, got 2 for $50!
I really like being able to have multiple pairs of glasses. With EyeBuy Direct, it gives me cute and affordable options. I am very impressed by the online service they give in a timely fashion. I will continue to be a customer with EyeBye Direct.
I would like to see more updated styles. It's mostly the same ones with just a few added every once in awhile
Hi Anne,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family. This year, we have a lot of surprises for you so, stay tuned! Make sure to check the website for you to catch the sweetest promotions we offer.
If you will be having any questions or concerns, don't hesitate to contact us.
Thank you and always take care!
I am very satisfied. I have had frames break after a year, and for the crazy good prices, I feel it's time to get a new look anyway.
I have been buying glasses from Eyebuy Direct for years, they provide a great product with easy access to purchase. My only criticism is the lenses could be a little more scratch resistant.
Hi Ron,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be having any questions or concerns, don't hesitate to contact us.
Thank you and always take care!
I Baught 3 glasses in July, i switch them out often and they all break on the leg by the screw it always cracks there years ago you guys had good strudy glasses now you have some cheap ones that aren't even worth me buying to break down the line
Hi Aleeza,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I bought the Daydream frame 2 years ago and one day one of the lenses popped out, so I contact EyeBuyDirect and they said no problem and send me a new pair only for $5.
I they are a tad fragile but over all, they do the job and look amazing. I always get compliments on them!
Hi Gabi,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I recently bought a pair of glasses from EyeBuyDirect, and I have not been disappointed at all. If you take the time to measure your PD (pupillary distance) and your head overall, you can use the size guide to help match you to a pair of glasses. The pictures provided are then a more accurate idea of what you'll get. The pair I bought look even better in person than I expected, and I have gotten lots of compliments! Prescription is correct, shipping was quick, and prices are very reasonable compared to prices in physical stores. HIGHLY recommend!
The website was easy to navigate. I'm happy with my choice! The fact that I had the opportunity to see what the glasses looked like before purchasing is a very cool option.
As a repeat customer, I can tell you that you get what you pay for. A $9 plastic frame is of pretty cheap quality. They lasted me about a year before a wrestling match with my kids did them under. I liked the frames, repurchased them and 12 months later, they just broke. Sitting on my face, reading, they just snapped. Again...$9 frames, $6 lenses.
Today, I purchased a nicer frame and a cheap ones as a backup. Because, well... you are probably going to need them.
The website was really easy, even enjoyable to use.
If you are like me and trying to avoid paying $100+ for a pair of lenses, EyeBuyDirect is a great way to go.
Hi Paul,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
This is really a great way to order glasses thank you so much for this awesome app. So many great frames and so convenient way and so time saving thank you.
This was way easier and cheaper than going to my eye doctor! So glad to do it! I got two pair for $77 and would recommend to everyone
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hi Palma,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be needing any assistance in placing an order or if you have any questions, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and always take care!