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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Colorado
1 review
0 helpful votes
Follow susan l.
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Had to email my script to get numbers that the online order form wouldn't take. My uploaded pics kept getting distorted when they loaded after uploading them 5 or 6 times so I couldnt use my own photo to try on the glasses. Had to chat again because your site wouldn't allow me to type in my credit card

Date of experience: January 31, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Susan,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

New Jersey
1 review
0 helpful votes
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Such a great company!
January 31, 2019

This is my 2nd time ordering from EBD - the first order consisted of two pairs of eye glasses and fell in love with them. I was just browsing (i still have both pairs from my first order - they're amazing quality) but fell in love with two different pairs and had to get 'em.

Date of experience: January 31, 2019
Mississippi
1 review
0 helpful votes
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LOVE
January 31, 2019

GREAT GLASSES AT AN EVEN BETTER PRICE. PLENTY OF OPTIONS TO CHOSE FROM, MAN WOMAN, KIDS, THEY HAVE TRANSITIONAL LENSES, BIFOLCALS, RX SUNGLASS. IT JUST WONDERFUL

Date of experience: January 30, 2019
Ohio
1 review
0 helpful votes
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Easy and Great Value
January 31, 2019

I am a repeat customer have been pleased with all of my purchases. Great selection, easy to order, liked my options for lenses and transitions.

Date of experience: January 30, 2019
North Dakota
1 review
0 helpful votes
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AWESOME
January 31, 2019

I have been ordering glasses from eye buy direct for about 4 years. Love their glasses, great quality.

Date of experience: January 30, 2019
Georgia
1 review
0 helpful votes
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Every time there has been issue with the product, this company works with you to fix the problem. Great inventory and terrific service. I would recommend this site to everyone.

Date of experience: January 30, 2019
Michigan
4 reviews
1 helpful vote
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Very easy
January 31, 2019

This site was one of the most inexpensive sites online I could find to get my glasses I had a copy of my hard copy I took a picture of myself I knew my pupil distance and I added a few pairs on and I really like the Wayfarers the transitional lenses the whole ball of wax was cheaper and they had a 30% off discount which made my purchase under $100 I highly recommend.

Date of experience: January 30, 2019
Guam
1 review
0 helpful votes
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Great price!
January 30, 2019

I'm leary about ordering prescription glasses on line. My co-worker order her glasses from EyeBuyDirect and convinced me to give it a try. I had my eye exam today and decided too.
The website was easy to maneuver. Love the "try it" application gives me confidence on the frame I ordered. Looking forward to my first ordered prescription glasses.

Date of experience: January 29, 2019
Michigan
1 review
0 helpful votes
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Best Price Around
January 29, 2019

My husband and I have decent eye insurance, but it ends up that buying glasses with our insurance is still more expensive than EyeBuyDIrect! I just placed my second order and I'm so excited that I can get two pairs of glasses here for the price of one pair WITH insurance. The glasses are well made and very stylish. But that price, you just can't beat that. PLUS I love that anti-glare is included! Most shops charge a lot extra for that, and I've always said that should be something that's included! If you're looking for glasses and don't want to mess with shopping around, this is definitely the place for you!

Date of experience: January 29, 2019
Utah
1 review
0 helpful votes
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Fantastic Prices!
January 29, 2019

We love buying for Eye Buy Direct! Their glasses are so cute and the prices are incredible! We've purchased glasses two different times. In between, one pair broke, but they were quickly replaced for only the cost of shipping. It was amazing!

Date of experience: January 29, 2019
Georgia
1 review
0 helpful votes
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The frame selection was great. The prices even better. Both qualities together makes for an excellent deal! Some ratings are NA because I have not received my order yet!

Date of experience: January 29, 2019
Florida
1 review
0 helpful votes
Follow Gabriella M.
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Eyebuy direct has great variety of products. It's my first time buying from here and am excited of getting my glasses!

Date of experience: January 29, 2019
New York
1 review
0 helpful votes
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I ordered a pair of backup eye glasses, spent about 1/10th of what my eye doctor would charge, will have to see the quality and build when they arrive

Date of experience: January 29, 2019
Puerto Rico
1 review
1 helpful vote
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Love this site, love the models, love the service and variety it brings to the table. A lot of cool and affordable sunglasses too.

Date of experience: January 29, 2019
New York
1 review
0 helpful votes
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Love love love
January 29, 2019

Eyebuy Direct has been my primary place to get glasses for years now! They're easy to buy from, inexpensive yet well made, and always have a big selection of styles. Would definitely recommend!

Date of experience: January 28, 2019
Puerto Rico
1 review
0 helpful votes
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EASY SHOP
January 29, 2019

I HAVE NO RECEIVE THE FIRST ORDER YET, BUT I WILL TELL YOU LATER. I LIKE THAT THE DELIVER TIME WAS LESS, AGAINST I WANT A QUELITY LENSES.
YOU HAVE AN EASY FORM TO BUY SOMETGING THAT GIVE ME A HEADACHE.

Date of experience: January 28, 2019
Virginia
1 review
0 helpful votes
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Never dissatisfied
January 29, 2019

I have bought one pair of glasses on this website and my partner has bought 2. Shipping is always quick and we have saved SO much money on glasses using this website. I've definitely had better experiences on this website than picking out glasses at my local eye store. I will definitely be returning to this website when needed. And I always recommend friends.

Date of experience: January 28, 2019
Texas
1 review
0 helpful votes
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I've at least a dozen different pairs of glasses from EyeBuyDirect and loved all but one of them. They quickly processed my return with no hassles.

I also had one pair of frames that broke (my fault) and they still replaced them. When I broke them again - still my fault - I ordered a replacement frame for $9, popped the lenses out of the broken frame and into the new one, and had a new pair of glasses for less than ten bucks.

All of that to say, the products are great, the website is easy to use, and the customer service is incredible.

Date of experience: January 28, 2019
California
1 review
0 helpful votes
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Bought the cheapest, most basic pair ($20 with shipping) just to test quality. I got them in 7 days and they are great! Now I'm going back to get my bifocals. Gonna put the $20 pair in my emergency kit.

Date of experience: January 28, 2019
New Jersey
1 review
0 helpful votes
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I ordered a pair of glasses had script in memory, just picked frames and transitions, also had cc in memory, so easy to place an order, love it..

Date of experience: January 28, 2019