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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I was pleased in the past with the glasses I purchased from EyeBuyDirect so therefore I am a returning customer and very hopeful I again will be just as pleased with today's purchase.
Ok so I stopped using the regular glasses stores because they are just too expensive. For instance, they try and charge over $100 for things like adding Transition lenses to your glasses, and don't even think of trying to order my preferred style which are rimless transition lenses. Now add on a high prescription index (-7.75 glasses) and I have been quoted $375-$490+ in a store. Even Costco is pretty expensive when looking for this configuration.
So I went online and this website has both good quality and service. I usually expect most online glasses places to sell cheap chinese knock off lenses that fall apart but these did not. I have use 39DollarGlasses.com and this site and although this one can be a few dollars more, I like the options they offer and the layout a bit better.
This site is also not the worst with shipping, the rimless frame was tough and lasted me longer than a year and the customer service isn't bad. They literally give you absolutely no hastle over exchanging a pair or replacing a damaged pair within whatever warranty time (I think its a new months or a year). I had a rimless pair with a broken leg several months after I bought it and I replaced it with no questions asked. All they wanted were some pictures and once I emailed those, they sent out the replacement pair very quickly. To be honest I don't have any complaints except I wish they sold replacement parts for the frames that they carry but I guess that may be too much to ask.
I love when buying glasses is painless! Easy virtual try on, GREAT prices, huge selection... perfect!
I have ordered multiple pairs of glasses for myself and family. I have always gotten fast service and for the few times The glasses haven't worked because of frame size or an issue with fit i have always gotten a quick fix to the problem. It's hard to judge frames when you aren't actually trying them on and they are truly all about customer satisfaction. The glasses are well made and a great buy. I just bought two pairs today and will continue to shop here for all of our glasses.
I liked that there was so many options to help you narrow down your options. This is my first time ever ordering glasses online. I was quite intimidated. The site made it fairly easy. Have a ruler and your prescription numbers and you will have glasses ordered. Now I will see if they fit!
Good style and good buy; web site a little cranky-could not tell which were available as sunglasses or as prescription sometimes--but I figured it out!
It asked me to go to PayPal before giving me the choice of shipping, so now I'm not sure I will get charged twice or once and whether I'll get the sunglasses.
Hi Becky,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I absolutely love this site! I've been shopping on here for 4 years. Glasses/ sunglasses are so cheap and wonderful! Size chart is true to the actual size. Overall I highly recommend EyeBuyDirect!
Staff went up and beyond- Bernard- very helpful and patient. He is very professional! He is an asset to your company! You should not require 100! Ors as I would hang up if not for Bernard and his efforts today!
I just ordered my 2nd pair of glasses from this site. I'm 1st pair is still in good repair. These glasses are more durable and break resistant than some name brand frames I have. I intend to order new frames every 6 months I like to switch up my look.
Plentiful selection, easy order process, decent quality, fair prices. Have ordered previously, will order again.
I have ordered multiple pairs of prescription glasses and sunglasses and have been very pleased with my purchases.
I have a complicated prescription, and am on a limited income. This is my third purchase from EBD, and I have been completely satisfied each time.
Me and my wife both shop on the site we love our glasses. I wish that for the men there was more of a choice. My head only looks good in larger rectangle frames. I would love it if the site had a pair that made a statement, but thats just me being picky
I love your frames and prices! The website is super easy to work with end it seems like there is always deals to be had here!
Limited frames for my prescription. Don't know why. Could not get transitional lens. Could not change the lens index (whatever that is) to bracket my cylinder number. My fingers are crossed that I'll be able to see.
Hi John,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
The site seems nice and have a good gui and nice filtering options. I had some problems using the coupon they gave me so maybe I could get a little more discount
Hi Roy,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We would like to apologize for the troubles that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Thank you and always take care!
Great great site, easy to order and good price! I keep this web site on "speed dial!"!
I bought two pairs of glasses and loved one pair (the St. Michael), and the other pair didn't fit right, so I tried returning them (there is a two week period where you are able to return them) before the 2 weeks ran out, but it was impossible to get in contact with anyone, no one returned my emails. Though I loved one of my pairs, I was disappointed to have wasted money on the other pair due to poor customer service.
Hi Katherine,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We do apologize if you were unable to get any response from us. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are willing to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victoria,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!