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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Since I have no vision coverage on my medical plan, this is the best option for me, to shop online with EBD. They have various discounts offered each time I shop. Just shopping online on my phone I was able to apply an extra 10%, total 30% savings, to an order I just placed. Their selection is adequate, offer many frames in different colors, and if you can upload a decent photo, the try on feature really helps. I've had my 1st pair from EBD for a week now and decided to purchase a second for backup. I have used another online retailer, but the glasses were not the quality I thought. EBD is my new eyewear store. The one thing I would like to see offered is a free case for each pair purchased!
Cheap glasses, amazing prices, wonderful selection, easy process. I stumbled upon this website and it was a pleasant surprise. No hidden fees or anything. Helpful instructional videos when determining prescriptions.
Simple, easy-to-follow payment process, and great website design - it's easy to navigate and aesthetically pleasing
Very easy to navigate, and pretty decent quality of glasses. I had one pair last over a year. The second pair, unfortunately, broke after about 6 months, seemingly for no reason.
Easy and quick way to shop online beautiful selection they make sure you feel satisfied with the look yours looking for YAY!
Never have i found a better place to buy glasses. Costco? Walmart? Forget all that, get your prescription and come straight here. My family and i thank you for supplying the world with incredibly cheap and durable glasses
Navigating the website was very easy. Steps and instructions were simple. I was hesitant about buying glasses without trying them on in person, but the Try On feature was very helpful. The amount of reviews with photos also helped me decide which frames to get. Overall, I have had a positive experience with this website and it seems like others have to.
I wish there were more color options for frames, especially in the rectangular shape. And a little more clarity a/b dimensions per size. But overall there are many options for an exceptional price. And I'm super happy about the SightRelax lens option.
I ordered my glasses and kindly asked for 3 refunds or returns. And each time they gave me new glasses, the prescription was way off and I always order from this site. So I'm not sure what's going on.
Hi Jenny,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We would like to assist you further. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I paid over $300 for ONE pair of glasses at my eye doctor. I just bought 2 pair of glasses and 1 pair of sunglasses for $80!
Buy one get one was a nice deal. My only suggestion would be add Left/Right next to OD/OS when selecting lenses. Would help the people who don't know the difference between the two. Other wise it was a pleasant experience.
The website was easy to navigate and I was able to place my order easily without any trouble. I would definitely recommend this website.
I love shopping for new styles, knowing I can always return them for a replacement if the style doesn't fit my face right. It can always be tricky buying eyeglasses without trying them on first, but EyeBuyDirect provides very little hassle when it comes to fickle shoppers like me.
Bought from this site a few years ago, glasses were good. Trying them for my son since he needs a spare pair. Site did get stuck at a few points which made the ordering process take longer--I couldn't just click on the pair and the pic would pop up with more detail. I finally just opened a new window to view the image--frustrating.
Hi Joanne,
Greetings from EyeBuyDirect.
Thank you so much for your honest review!
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
The great prices for these super fashionable frames have made me a returning customer and I've referred several friends that's need assistance buying glasses!
Better than any site I've used. No hassle plus a great selection when on a budget. I would recommend it to anybody.
After navigating through the process things went pretty good Now that prescription glasses are so hard to get a good price on it's nice to know that I can go to I buy direct and purchase my style of glasses
I love the quality of the glasses. Ordering is easy. They kept my glasses in the cart for a long time so I could come back to them. Can't wait to get the next pair.
I really appreciated the helpful tools involved with my process, such as the ruler for the pupil distancing. Really great selection of glasses too!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rob,
Greetings from EyeBuyDirect.
Thank you so much for your honest review.
We are sorry to know that your second pair broke. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are willing to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!