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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Texas
1 review
0 helpful votes
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As long as you have a bit of common sense on where things are coming from, you should have a wonderful time checking out, and monitoring the progress of your order. I have bought the same lens more than once and even got some on a buy one get one half order because they allow their prices to be so cheap. Cheap, effective presentation, with a nod to quality frames. It would be great if they could allow their users and customers to submit different frame types like a thin rectangle or circle half frame, but the frame is on the bottom part instead of the top.

Anyways, great platform, prices and delivery times.

Date of experience: January 16, 2019
Michigan
1 review
0 helpful votes
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Glasses frames always seem so expensive in stores, even before adding the lens price and protective coatings. Here, I was able to receive high quality glasses frames with protective prescription lenses, including shipping, for under 25 USD. They arrived in about the same time it took my previous glasses from an optometrist to be made, which surprised me. The site is very transparent on all of their lens options, and there are many ways to narrow the search for frames to just look at ones you may know look good on your face. There is also a "Try On" feature that lets you upload a picture, but it makes the glasses look weirder than they actually do. However, they have the measurements of every pair of frames easily viewable on the product page for each frame, which can help with sizing.
I will absolutely shop here again and buy the same frames the next time I need a new glasses prescription.

Date of experience: January 15, 2019
California
1 review
0 helpful votes
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EyeBuyDirect is great.
January 16, 2019

I love buying my eye glasses from EBD. They are great and everyone asks me about my glasses on the streets. Been a customer since 2013. Bravo EBD.

Date of experience: January 15, 2019
Oklahoma
1 review
0 helpful votes
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In love with the styles we ordered! Amazing deals! Very easy to measure your frame size. This website is user friendly and easy to navigate. Will recommend to everyone!

Date of experience: January 15, 2019
Iceland
1 review
0 helpful votes
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Excellent
January 16, 2019

Service is very good although I am missing not to have the opportunity to buy glass for one eye for glasses as my sight has changed.

Date of experience: January 15, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Viktoria,

We would like to apologize for the troubles that you experienced with EyeBuyDirect.

We are more than happy to assist you.

You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Ohio
1 review
3 helpful votes
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I've bought 6 different pairs of glasses from EBD this year, it is where I mainly buy my glasses from because they make it easy. I only have one complaint, and that is that some of the Frames are a bit too cheaply made in some circumstances. The reason I've bought 6 is because 3 of them broke in less than a month of owning them. 2 of which just broke while they were on my face. The weakness is mainly the screws where the lenses are kept in the frames. Those screws and subsequently your lenses, once undone will never go back in, no matter how you try it.

Date of experience: January 15, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Mitchell,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

South Dakota
1 review
0 helpful votes
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No sure if I got my order right. N red to have you review it n make sure it says regular or bifocals.

Date of experience: January 15, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Teresa,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

We will be expecting you.

Thank you and have a great day!

Colorado
1 review
0 helpful votes
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Addicted
January 16, 2019

I'm not exaggerating when I say I think I'm a bit obsessed with this company. There is just such a selection of lenses and they are ALL cheaper than getting them from my eye doctor. I now have at least 5 different pairs from here and the ones I wear every day are still as good of quality as they were when I got them almost 2 years ago. I recommend EyeBuyDirect to anyone and everyone I can!

Date of experience: January 15, 2019
Delaware
1 review
0 helpful votes
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Excellent site
January 15, 2019

Good navigation, very helpfully laid out. Who did this? Seriously, they get an A for design. OK I said it

Date of experience: January 14, 2019
Wisconsin
1 review
0 helpful votes
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Easy peasy
January 15, 2019

Fast, easy and cheap way to get glasses. I have bought glasses for two of my children from eyebuy and this is my third set of glasses I have purchased.

Date of experience: January 14, 2019
Canada
2 reviews
2 helpful votes
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I was a regular with EyeBuyDirect, they have ok price with ok quality, but my recent purchase was bad. Less than a month's use, a screw was lost, it was an odd screw and cannot find a match; called them asked for just a screw and they "generously" offer a replacement, my frame was out-of-stock, I picked one n willing to pay the difference, but the amount was even more than a new purchase with the new frame and they wont send just the screw. Will not recommend or buy from again, sad!

Date of experience: January 14, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Jeff,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are willing to assist you. Please get back to us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and always take care!

Ohio
1 review
0 helpful votes
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Easy peasy
January 15, 2019

I've ordered 5 times from Eyebuydirect because I love having several frames to choose from, and when my prescription changes I get a new pair from them because its wayyyyy cheaper than getting them at the eye doctor. I've never been disappointed in EBD. The glasses are affordable and high quality. I still have my very first pair! And one time my glasses were stolen from my mailbox and EBD immediately sent me another pair. Great glasses, great customer service! Better than Warby Parker (who I've gotten glasses from in the past).

Date of experience: January 14, 2019
Minnesota
1 review
0 helpful votes
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Great service
January 15, 2019

This company has an easy to use website. The frames are pretty good quality and are affordable. You do pay for what you get. I have accidentally broken the frames when cleaning them and was being too rough. If your careful and take care of them they definitely last.

Date of experience: January 14, 2019
Ohio
1 review
0 helpful votes
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Updated!
January 15, 2019
Updated review

They turned out great! I am very happy. The fit and prescription are spot on. They arrived quickly! I will definitely be purchasing again!

Date of experience: January 14, 2019

Unsure
December 29, 2018
Previous review

I need to wait until my glasses come to see if I measured correctly. I felt the S/M/L could be clearer as far as determining which size to order. Why mention the numbers on the side of current glasses if not used for ordering size? It was a bit confusing to have it all in the same location. I kept hoping to read people's measurements in the reviews to compare since they indicated S/M/L in each review but no one put their measurements in. I would have ordered more if I felt comfortable the one pair I ordered will fit. If it does then I most likely will order more. If not, I guess I can review on the return policy. The other part I didn't like was choosing for "distance". The description said if the Rx starts with a negative sign then do distance but it also said in the description that the person can see up close, which I cannot. Again, have no clue if I ordered what I truely needed.

Date of experience: December 28, 2018
Nevada
1 review
0 helpful votes
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Love it!
January 13, 2019

I am blind. No one sees my makeup. My glasses are my style. At these prices, I can switch it up. Keep them talking!

Date of experience: January 12, 2019
Michigan
1 review
0 helpful votes
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I had my eye exam this morning and they said with all things considered it was going to be twice the cost for just my regular glasses than it was for both prescription sunglasses and regular glasses from you guys. I am so glad my sister in law told me about this site. It save me so much money.

Date of experience: January 12, 2019
Texas
1 review
0 helpful votes
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It in one sentence.
January 13, 2019

Loved the selections an styles we're really cool. I really liked how the website helped me find the right sizes and what style of glasses would fit my face. Definitely recommend this website and will be telling all my friends about my amazing new glasses.

Date of experience: January 12, 2019
New York
1 review
0 helpful votes
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Your bogo coupons are a shame. It should cover the cost of the lens and frame otherwise im just getting the shipping off basically. Dont $#*!ing play with me.

Date of experience: January 11, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Oz,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and always take care!

Alaska
1 review
0 helpful votes
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Sunglasses Order
January 12, 2019

Always use EyeBuyDirect and have always been pleased with order received. I am sure this order will be no different.

Date of experience: January 11, 2019
Louisiana
1 review
0 helpful votes
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Contrary
January 12, 2019

Obviously I like the Eyebuydirect glasses when the transaction can be conducted and completed in a professional manner (6th pair). However, EBD throws out some promotions that do not wind up as one is led to expect. My most recent attempt to purchase started December 27,2018 (discussions began Dec 22) and finally fell apart on January 9,2019. EBD out and out lied to me, misled me, and manipulated me during the purchase process. They held my money for almost two weeks; dealt without honor and showed no sense of integrity. I needed some bifocals though, so I am taking a chance on this purchase.

Date of experience: January 11, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Mike,

Thank you so much for your honest review.

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!