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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Love the ease of ordering, the quality of the product, and the price. Received a pair of sturdy frames with top quality progressive lenses at a fraction of the price I'd paid in the past. All around greatness.
NOT A BOGO because like the post said. Couldn't order the 2nd pair I wanted because I couldn't get pass the index screen. There was no one available on the No help chat line.
So I'll see when I get the pair I could order, -the tint I wanted. Not as easy as it look to place an order.:-(
I am excited to try out my new glasses, Hopefully they fit how I envisioned them. Easy shooping process though!
First time buyers. Don't know what OD or OS means but we gave a try. Overall is ok. If this works out fine, you will gain 4 more new customers.
Hi Evelyn,
We would like to apologize for the troubles that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I love the styles but the quality is not so good, I am giving you guys a second chance. I hope this new glasses I am ordering are better.
Hi Jhenny,
We do apologize if you have experienced bad frames before.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
The BOGO is not real buy one get one free because lenses are excluded I feel cheated!
Probably my last order here
Hello Mariusz,
We would like to apologize for the frustration that you experienced with EyeBuyDirect.
We totally understand your concern about the Buy One Get One promotion that we have. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I bought three pairs of interesting trendy type glasses for a little bit of $ This is the place to go to buy glasses.
I have ordered three pairs of glasses through this site and have been more than happy every time! They even helped me when my glasses got broke at work!
I have been ordering glasses at EyeBuyDirect for quite a few years. I can always find what I want while saving money on glasses. I plan to continue purchasing glasses from EyeBuyDirect.
Easy website to use loads of selection and sizes and colors
Bought sunglasses and reg glasses cheaper than wal mart
And they have free shipping
I don't know why anyone would pay for glasses anywhere else. I have several pairs of glasses that I bought from eyebuydirect and they have all been awesome and were an amazing price.
I love EBD because its I can by stylish glasses at extremely affordable prices. I typically buy 2 or more pairs for the same price as what I've paid at traditional stores.
I have been using EBD for 2 and ahalf years now! And will ONLY use this company. I haven't had any problems with them besides 1 time and they had fixed the small problem I had and sent me a great replacent pair!
Great selection to choose from. Being able to try them on make the decision so much easier. The price of the frames are so affordable.
Nice selection of frames and that you can try them on but shipping leaves a lot to be desired it takes a very long time to get the glasses
Hello Lisa,
Thank you for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
The selection available is just great, the deals are amazing and based on my first order a couple of years ago, the quality of the glasses is wonderful. My glasses didn't wear out but they met untimely ends. My 85-pound puppy chewed up the sunglasses when I wasn't home and I was careless and left my clear pair in a dangerous place and in the dark they got stepped on. Because of the great prices, though, I am able to replace both pairs and forgive my giant puppy.
I find it easy and convenient to shop at my leisure. I don't have to work about store hours or parking.
This is my second time ordering with EBD in a two week time period. My new glasses came in the mail, and I loved them so much that my husband wanted to get some, too. We are hooked!
I was a bit skeptical at first, but as soon as I made my first order, I've been in love! This is my third order so far! I love the accuracy of the details & sizing, and they have great promo codes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gail,
We would like to apologize for the trouble that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!