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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Louisiana
1 review
0 helpful votes
Follow Thomas H.
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I've bought from EBD for years now and they have always been good. I have been quite happy with the digital screen protections they offer and at the EBDblue prices it is awesome. The only weird spot for EBD is their selection can change quite a bit in a large time span, but I've never been unable to choose something.

Date of experience: February 20, 2019
Maryland
1 review
0 helpful votes
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Inefficient Website
February 20, 2019

I tried to order a pair of lenses that were soon to be out of stock. Because of the website malfunctioning, I wasn't able to purchase them because they were sold out before I was able to buy them. Very dissatisfied with the website.

Date of experience: February 20, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day

Georgia
1 review
1 helpful vote
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I've ordered three times from this site. My first order gave me such a headache when I wore them that I had to send them back. My second order has been fine, the lense material is not great quality even though I made for the higher quality. My lenses often look smudged even after a lot of cleaning and they just don't look clear. We will see how the sunglasses turn out as they have yet to arrive.

Date of experience: February 20, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Rebecca,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day

New York
1 review
0 helpful votes
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My 3rd Pair
February 21, 2019

I ordered 1 pair a few weeks ago, just to try it out and see if they were nice. They exceeded my expectations, so I just ordered 2 more pairs. The glasses fit nicely and the frames are nice quality. I was able to type my prescription in easily, with no issues or questions. Would definitely recommend!

Date of experience: February 20, 2019
Texas
1 review
0 helpful votes
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So far seems ok. I guess We'll see. I hope it looks as good on my face as it does on tablet screen.

Date of experience: February 19, 2019
Missouri
1 review
1 helpful vote
Follow Kenya J.
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It was cheap for the most part, shipping is free for 7-14 business days. The only downfall it seemed like every frame I wanted the couldnt fit my lense size in them which was kind of a bummer but I also just used this site to order a back up pair of glasses for myself which I hope turns out well.

Date of experience: February 19, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Kenya,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day

Georgia
1 review
0 helpful votes
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This is the ordering review - I just placed my order and it appears to be easy process I hope when I get my glasses I am happy which I believe I will be.

Date of experience: February 18, 2019
New York
1 review
0 helpful votes
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Good glasses promo codes don't get applied to final price even if they are valid. I like to order from here cause I can get stylish frames for cheap but the website is frustrating cause the promo codes don't actually work won't use again

Date of experience: February 18, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Samantha,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Georgia
1 review
0 helpful votes
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Good quality and price
February 19, 2019

Overall a really good way to buy quality glasses. The site is easy to use and the customer service is quick to reply.

Date of experience: February 18, 2019
Rhode Island
1 review
0 helpful votes
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I'd spent most of my life wearing glasses I didnt like cuz they were all my eye doctor had that were ok. I spent an arm and a leg on them and I didn't even like them. At first I was hesitant ordering online cuz I couldnt try them on but when I saw the prices on the frames I liked from Eye Buy Direct I figured why not! I could buy 10 frames and it still wouldn't cost as much as 1 ok pair from my doctor. But when I got them in the mail and put them on I fell in love! I get compliments on them all the time, I bought some for my 7 year old daughter and I don't have to worry about her losing or breaking them. I can actually wear sunglasses which I never did before cuz I could never justify the cost. I just ordered my 5th pair from them and I'm never going back.

Date of experience: February 17, 2019
Texas
1 review
0 helpful votes
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I've tried several different online eyeglasses stores and EyeBuyDirect is my #1! Their glasses are affordable but they are also great quality, and there are so many different styles to choose from. They always have coupons and promos which make them more affordable. Their BOGO deal is my favorite, even if it doesn't include the lenses (which is specified in the offer notes if you read them). Their website is very user friendly and easy to navigate. Love them, never looking anywhere else!

Date of experience: February 17, 2019
Puerto Rico
1 review
0 helpful votes
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Site is very easy to use. Selection is excellent and prices great! This is my 4th or 5th order and service is awesome.
Price makes it possible to have plenty of glasses, a pair for each look!

Date of experience: February 17, 2019
Texas
1 review
0 helpful votes
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I love ordering from this website and i have since 2016. Affordable and great selection. The really cute ones are always more expensive but still cheaper than any other place youd get them. Most of my glasses have broken but hey $20 after shipping <.< is worth a few months or year for some glasses and i love to change styles so it doesnt bother me too much needing to buy new ones every so often.

Date of experience: February 16, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Monique,

Thank you for your honest review.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Texas
1 review
0 helpful votes
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Sweet Deal
February 18, 2019

I was excited to use the BOGO code. I got two pairs of glasses for half of what I'd pay for one pair at my normal eye doctor office.

Date of experience: February 16, 2019
New York
1 review
0 helpful votes
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Amazing
February 18, 2019

Just go 2 pairs of prescription glasses for 31.00 that is a ton less then going to an eyeglass store. The last time I went to a store for glasses the exam was free the frames and lenses cost well over 200.00

Date of experience: February 16, 2019
Texas
1 review
0 helpful votes
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My eyebuydirect glasses usually lasts out 6-8 months before they loose the tension in the side arms, about 28 months before the "special coatings" bubble and anout24 months before the lenses get so scratched I have to order more. It's fine, it's cheap so I always come back, plus they have cute styles. I wish the product was better, but I paid less that $150 for both pairs, I guess that is why I got what I paid for. Don't order expecting them to arrive in a hurry though. They push it the full 2 weeks. So don't wait until your glasses are unusable to order again.

Date of experience: February 16, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Shannon,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

New Zealand
1 review
0 helpful votes
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Selection is limited
February 17, 2019

While the glasses are affordable, the selection becomes very limited with the prescription you have. Plus I used to be able to pay in AU$ and now it seems to want USD. Very confusing site now after using it for years.

Date of experience: February 15, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Janene,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

New York
1 review
0 helpful votes
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Really great glasses!
February 17, 2019

You cannot beat the quality & price of these glasses. I took them to an eye exam recently & my Dr. said she couldn't believe that they were from an online purchase.

Date of experience: February 15, 2019
District of Columbia
1 review
1 helpful vote
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Very nice site, helpful features for browsing glasses based on sizes or lense shape, most annoying part is if you use the filters for filtering out to frames that fit certain size requirements, it does not save your filters as you navigate around and you'll have to set them up again.

Date of experience: February 14, 2019
New York
1 review
0 helpful votes
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VERY GOOD COMPANY
February 15, 2019

EXCELLENT CUSTOMER SERVICE. ALWAYS REASONABLE PRICES AND GOOD QUALITY. I HAVE BOUGHT SEVERAL PAIRS OVER THE LAST 6 YEARS AND HAVE ALWAYS BEEN SATISFIED WITH MY PURCHASE.

Date of experience: February 14, 2019