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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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First time ordering & I am sold. I plan to make collecting glasses my new 'thing'... at these prices, I can.
I have been talking with customer service and they will not fix the problem. I can not have my card with one address and my shipping as another, so a exchange is impossible. I have been talking to customer service for 2 days now and they keep sending me the same link to buy my glasses and it doesn't work. This is ridiculous. I'm tired of having to so their job for them and tell them what to do.
Very easy to digitally try on dozens of glasses. I have prescription glasses with progressive lenses, so prices are 75% cheaper than would cost me in a brick and mortar store. I have bought glasses from EyeBuyDirect before, and have been very satisfied.
Logged in, set filters, found the style, made lens selection. Went to check out with a promo code and saved big time. EASY.
As much as i LOVE the styles and the prices on this website, you get what you pay for. Two pairs i've purchased broke in the first few weeks of buying them.
My experience on the website was nice, I had a lot of options. Hopefully, I chose the correct sizes.
Like styles and prices and the last pair I had last long. 2yrs The quality is good would recommend also there tint glasse are nice
Since Í know this web page I have ordered 17 glasses in 2 years. I have one for each humor and occasion. Completely your fan
Being a previous customer my information was on file which made check info easier. I love the specials and it beats the brick and mortar stores. I'm anticipating my new order. Thanks
Me encantan los lentes, me gusta su forma fácil de ordenar unos en línea y me encantan los precios, la variedad de modelos en lentes! Que más puedo decir, estoy fascinada
Try it, you will like it. The price is right. So easy to buy your glasses this way. Great selection of rims.
This was a great experience. So much easier then going to a store. They have great looking frames too. Much cheaper easier and good experience. I deff will use again.
First time using the site and we found it fairly easy to use. The only problem I had was after my daughter picked out the styles she liked, I went to order and they only came in small size and she needed mediums. Other than that, our fingers are crossed waiting for our first order. Much less expensive this way.
Was ok. Liked the frames but didn't like how there were so many additional costs. I wish there were bundle prices that included everything.
Hello Amanda,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I love the choices and the price. All of my glasses come from Eye Buy Direct. I am so happy I found this site. Any time some ask me about where to purchase glasses, I tell them the only place to go is Eye Buy Direct!
They offer great selection of glasses, always highly impressed with the quality of the glasses. Ordered my 3rd pair of glasses, as well as a new pair of sunglasses for spring break, so i'm looking forward to that!
I enjoyed the style quiz and found a suitable pair of glasses. Everything went smoothly and the website worked as its supposed to.
I ordered 3 pairs of glasses according to promo it was buy 1 get 1 and receive an additional 15% - well the order did not work out that way - not sure what happened. Going to think twice before ordering with a promo code.
Hello Debi,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hello Maria,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!