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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Wisconsin
1 review
0 helpful votes
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This was easy to use, the choices were excellent, and the prices affordable. I like the photo try on feature.

Date of experience: February 22, 2019
California
2 reviews
1 helpful vote
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First time ordering & I am sold. I plan to make collecting glasses my new 'thing'... at these prices, I can.

Date of experience: February 22, 2019
Texas
1 review
0 helpful votes
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Payment Method is Awful
February 22, 2019

I have been talking with customer service and they will not fix the problem. I can not have my card with one address and my shipping as another, so a exchange is impossible. I have been talking to customer service for 2 days now and they keep sending me the same link to buy my glasses and it doesn't work. This is ridiculous. I'm tired of having to so their job for them and tell them what to do.

Date of experience: February 22, 2019
New Hampshire
1 review
1 helpful vote
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I'm Happy!
February 22, 2019

Very easy to digitally try on dozens of glasses. I have prescription glasses with progressive lenses, so prices are 75% cheaper than would cost me in a brick and mortar store. I have bought glasses from EyeBuyDirect before, and have been very satisfied.

Date of experience: February 22, 2019
Florida
1 review
1 helpful vote
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3rd pair/ easy shopping
February 22, 2019

Logged in, set filters, found the style, made lens selection. Went to check out with a promo code and saved big time. EASY.

Date of experience: February 22, 2019
Pennsylvania
1 review
0 helpful votes
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Quality
February 22, 2019

As much as i LOVE the styles and the prices on this website, you get what you pay for. Two pairs i've purchased broke in the first few weeks of buying them.

Date of experience: February 22, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Maria,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Puerto Rico
1 review
1 helpful vote
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So fancy, so cheap
February 22, 2019

My experience on the website was nice, I had a lot of options. Hopefully, I chose the correct sizes.

Date of experience: February 21, 2019
New York
3 reviews
1 helpful vote
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Good prices
February 22, 2019

Like styles and prices and the last pair I had last long. 2yrs The quality is good would recommend also there tint glasse are nice

Date of experience: February 21, 2019
DO
1 review
0 helpful votes
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Love models and prices
February 22, 2019

Since Í know this web page I have ordered 17 glasses in 2 years. I have one for each humor and occasion. Completely your fan

Date of experience: February 21, 2019
Georgia
1 review
1 helpful vote
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Being a previous customer my information was on file which made check info easier. I love the specials and it beats the brick and mortar stores. I'm anticipating my new order. Thanks

Date of experience: February 21, 2019
Massachusetts
1 review
0 helpful votes
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It would be nice if the glasses were a little less pricey but im sure they will last a while.
I am glad there there was the coupon code.

Date of experience: February 21, 2019
New York
1 review
1 helpful vote
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Fantastic!
February 22, 2019

Me encantan los lentes, me gusta su forma fácil de ordenar unos en línea y me encantan los precios, la variedad de modelos en lentes! Que más puedo decir, estoy fascinada

Date of experience: February 21, 2019
Michigan
1 review
1 helpful vote
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So easy to do
February 22, 2019

Try it, you will like it. The price is right. So easy to buy your glasses this way. Great selection of rims.

Date of experience: February 21, 2019
Germany
1 review
0 helpful votes
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Great experience
February 22, 2019

This was a great experience. So much easier then going to a store. They have great looking frames too. Much cheaper easier and good experience. I deff will use again.

Date of experience: February 21, 2019
New York
1 review
0 helpful votes
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Fairly easy to use
February 22, 2019

First time using the site and we found it fairly easy to use. The only problem I had was after my daughter picked out the styles she liked, I went to order and they only came in small size and she needed mediums. Other than that, our fingers are crossed waiting for our first order. Much less expensive this way.

Date of experience: February 21, 2019
Saint Lucia
1 review
0 helpful votes
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Was ok
February 22, 2019

Was ok. Liked the frames but didn't like how there were so many additional costs. I wish there were bundle prices that included everything.

Date of experience: February 21, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Amanda,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Georgia
1 review
0 helpful votes
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Most Awesome
February 22, 2019

I love the choices and the price. All of my glasses come from Eye Buy Direct. I am so happy I found this site. Any time some ask me about where to purchase glasses, I tell them the only place to go is Eye Buy Direct!

Date of experience: February 21, 2019
Florida
1 review
1 helpful vote
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Great
February 21, 2019

They offer great selection of glasses, always highly impressed with the quality of the glasses. Ordered my 3rd pair of glasses, as well as a new pair of sunglasses for spring break, so i'm looking forward to that!

Date of experience: February 20, 2019
Missouri
1 review
0 helpful votes
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Works just fine
February 21, 2019

I enjoyed the style quiz and found a suitable pair of glasses. Everything went smoothly and the website worked as its supposed to.

Date of experience: February 20, 2019
Texas
1 review
0 helpful votes
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I ordered 3 pairs of glasses according to promo it was buy 1 get 1 and receive an additional 15% - well the order did not work out that way - not sure what happened. Going to think twice before ordering with a promo code.

Date of experience: February 20, 2019
Leo L. Eyebuydirect Rep
over a year old

Hello Debi,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day