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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I'm very happy with this BOGO + 15% off, I've been wanting to shop for glasses here but I've always felt I could still find cheaper glasses elsewhere. Excited for more offers similar to this one!
This is the 3rd-4th time I have ordered from Eye Buy direct- I have ordered a couple pairs for myself along with my sister and mom... So overall I think the site is very fairly priced compared to other companies trying to do the same thing. My online complains is the lack of clarity on the 14 day returns. I initially tried to return one of the 3 pairs I ordered last summer and it just NEVER stopped "pending" my request (they were to small for my head). However, it was a pair I got through BOGO so I really did not lose much-- but the experience was annoying especially because they advertise easy returns a lot.
I still like this company and will order my glasses from them because they are a lot cheaper and last just as long or longer then way more expensive pairs I have had in the past purchased at the eye doctor.
I also wish the BOGO offered a little more variety in the second pair you receive.
This is my 3rd or 4th pair of glasses through EBD and I have not had anything but a positive experience each time. I like being able to "try on" the glasses from my own home on my own time schedule. The prices are seriously unbeatable, there are many, many frame choices, and I just used a 20% coupon on an already inexpensive (but NOT cheaply made) pair of glasses, so I am a happy glasses shopper!
This was my first time ordering glasses from this site - and I am 100% beyond satisfied. I ordered 5 pairs of glasses, mostly because the price for 5 came out to be about $20 less than it would have cost me to buy ONE pair from Visionworks ( and that is WITH vision insurance)... I love every single pair! A few suggestions though: it is EXTREMLY important to make sure your PD number is on the prescription from your eye dr - apparently "they don't write that on the script". You need to ask them to measure your PD ( pupillary distance) and make sure you write that number down! Also, when it comes to picking the SIZE of the frames (small, medium, large) I personally would recommend going with Medium. I chose large because I like the "oversized glasses " look. My glasses came about 5 days early. They don't come in a hard case, but they come in a cloth pouch that you can use to clean your glasses with - so you may want to purchase a case if you don't have one. I highly recommend this site and I will be purchasing all of my glasses from this site from now on!
I love eyebuydirect for their prices and their huge range of style and color selections. I also love that you can turn any normal pair into sunglasses. On that note, That's the only way I can buy sunglasses on their site. My Rx isnt accepted on any of their actual sunglasses on site. Other than that I'm pleased with the quality and have a favorite style that I have repeat ordered over the years as my Rx has changed. I've never had a pair break or scratch beyond normal wear (and I drop my glasses a lot) I recommend ebd to all my friends and family.
It was a decent experience for a first time buyer, not sure how the end result will be once I receive my eye wear, but I will sure to tweet about it *******@samsworld2u
Wished there was a purple mirrored lens to choose from, but other than that I was satisfied with the process of ordering online.
While purchasing glasses online and choosing the frames I wanted my roommate became very jealous because she bought from a different site and paid more and got less! The try on tool is easy to use and works like a charm. Very impressed with this service.
I was referred to your website by a friend well over a year ago. I was always too nervous to order glasses online so I continued to buy them in the store. Today right after my eye exam, I decided to take the leap and finally check out your website! I couldn't believe how easy it was to find glasses in my style. Then I got to what I thought would be the hard part, actually ordering them, but it was even easier than finding the right glasses. I just put in my prescription and actually order them with in minutes. To top it off, you can't beat the prices. I got two pairs of glasses, with lenses for under 40 bucks. I can't wait for them to come in. I wish I had taken the leap earlier, I would have saved a lot of money and effort.
I love eyebuydirect. The process is very easy and clear. Their glasses are extremely discounted and high quality. They have great customer service as well. I had a shipping mishap and then sent me the two pairs I ordered again and they arrived within 3 days! I will always highly recommend them to everyone.
Upon checking out and using the pay through amazon option, an error would occur with the code:
P01-**************-A*******
SIte worked with card, but just wouldn't work with this option. Other than that good experiance
Hi Max,
We would like to apologize if you experienced some trouble in processing a payment.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Nice to not feel rushed to pick out a frame and then have the privilege of paying 3, 4, 5x as much. Cant believe the difference.
I found this website on line and it was user friendly, affordable pricing and lots of great frames to choose from.
I can hardly wait to receive my orders.
Great place! Gets easier and easier to order and good cheap easy glasses to buy. Great to start a collection of glasses and not worry about them getting lost or broken.
Truly exceptional. I find their product & prices better than the competition. It was an easy and straightforward ordering process. Excellent service! I will be back!
I've used eyebuydirect a couple of times now. Each time it gets easier and easier. It's super convenient for those of us that don't want to shell out 300+ at an eye doctor. My glasses have always arrived on time
I looked at several online eyeglass sites. Thus site had great choices with tools that made making a decision easy.
So many farmes to choose form, and at reasonable prices. I really like that I was able to donate a pair of glasses to someone who needs them!
Do yourself a favor and cut out the middleman! Great quality frames for great prices! I will NEVER buy designer frames. In total i bought 5 frames with lenses and it was still less than half i paid at the eye doctor!
I've bought glasses from EBD before and I like they have to offer. Their prices are reasonable and they have frames that I can't find anywhere else. However, this time around, I was not able to use my credit or debit cards to pay for my order. I tried different cards without success. The only thing tat worked was using Paypal credit.
Hello,
We would like to apologize for the troubles you experienced in processing the payment.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kimberly,
Thank you for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!