On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The gradient on the left side starts higher than on the right side. When I wear them, I can feel the difference between both sides so one eye is not protected correctly. And they delete honest reviews on their website.
I know what I get and the price with all the add ones price is very reasonable. Never had an issue with them. Thx
J'attends de recevoir mes lunettes pour vous dire si c'est concluant. J'ai aimé le choix et toutes les options proposées.
Excellent results. Maybe one out of several were a tiny bit flimsy but overall they last because we all have several pairs for various style purposes.
I have purchased several pairs of glasses for me and my family. Every order and experience was outstanding. No issues, no worries. Professional and simple to use.
Thank you.
Very pleased with my new glasses! Took advantage of coupon and bought second pair. Frames are very sturdy and the prices can't be beat.
This is my third pair of glasses from EyeBuyDirect. My first pair was purchased in early January 2019. 3 months later than nose pads we're falling off. I called for replacement pads and EyeBuyDirect was going to charge me a significant amount. I understand warranties can't last forever but for something as cheap as nose pads they should have shipped them out free of charge to a repeat customer. Other than that, really no complaints.
I had been on another eye glasses site for a couple hours and could not get an order placed. I came to EyeBuyDirect and the order process was so easy! I hope the glasses are as great as the ordering experience on the website.
Prices here will always beat a brick and mortar store. They have a nice selection and the process couldn't be easier.
Only just ordered, do not have a review as yet. I will review when said glasses appear. Anxiously awaiting.
My husband's glasses suddenly broke while on his face above the bridge of his nose.
I contacted customer service at eyebuydirect and they were very responsive to my email and told me that they were going to send me a one time replacement and I didn't have to return the broken one.
Thank you!
I've been buying from them for about a year now and havent ever had a problem. The only issue is they discontinued my frame and the one I bought broke very easily (3 pairs in a year is excessive!) But I just got a big size for my boyfriend since he doesn't need them to see he just needs them for style. They aren't durable but they look good
Hello Kaitlin,
Thank you so much for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
Took time to receive them after placing my order but the glasses them self were awesome. Prices are even better. If you know your script this is a great way to replace your glasses and try out different styles.
Excellent variety and consistency. Great costumer service when problems occur. Easy website to navigate. I <3 EBD
Eyebuydirect has to be the only place I go and get me glasses from I love the service, prices, and frames! I always recommend people purchasing from this website. Seriously guys this is the best glasses website.
Quick and easy ordering! Simple website to use with a wide variety of frames to choose from. Selecting the right pair for me that matched my style was so simple with the optional filter listing.
After I picked out my glasses, 3 pairs I sent in my email address to register to get a promo code for $15 off my first order with free shipping. I entered my email address and the promo code came back blank. So I continued with my order and I did not get any discounts or free shipping. Thanks for the great service not really, why would you offer a promo code for customers first purchase and free shipping and send back a blank promo code? I had to pay $5.95 for shipping. I hope you take back orders if your customers are not satisfied. Probably will not be purchasing again from this site, especially when so many places have 2 pairs of glasses for $65.
Hello Annette,
We sincerely apologize if you were unable to take advantage of the first time customer promotion code.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
First time I ordered frames they came in quick and the frames were sturdy and the glass quality was good. Returns for the other frames that didn't fit/I didn't like was easy and I was able to contact customer service quickly. Just ordered two frames and one pair of sunglasses and am excited to wear them!
Good value for frames. Decent value for lenses. There's also a good amount of styles to choose from. I got 3 pairs of glasses for less than the cost of 1 from my eye doctors office.
Good value but cannot handle requests for specifics around reading prescriptions. Support people don't understand how biofocal prescriptions work when split for reading/computer.
Hello Kris,
We do understand your concern about how we do your prescription.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jolene,
We do apologize if your lenses are made incorrectly.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!