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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I've ordered every pair of glasses I've had (9, to be exact) from EyeBuy Direct and I have never been even close to disappointed. From tinted blue lenses to straight classic style, the fit, finish and detail had always been fantastic. The price is mind-blowing for what you're actually getting. I won't trust anyone else with my eyewear. Thanks EyeBuy, keep up the good work!
It was very easy to order. I'm just praying they fit and are really nice. The frames were very nice to choose from. I am really hoping the transition lens are what they say they are.
I have recommended this to many loved ones. Great price and perfect glasses. I have gotten multiple glasses from this site. I plan on purchasing all of my glasses here. I was even able to get sunglasses with my prescription. So awesome! Fit perfect. I love that I can try them on with a picture of mine
10 years of wearing the same pair of glasses for two years before i could afford another. I heard about EBD on youtube while endlessly watching reviews, and ordered 5 pairs. I can honestly say the game is changed. I now have multiple options for my glasses and can wear all different kinds. I am absolutely obsessed.
Loved how easy the process was to buy some new glasses. Legit took me 5 mins. To look at some frames and order.
I am happy with overall price. But site is deceiving with add-ons and added postage at the end. Then site on cell phone listed zero postage. This is a replacement pair for one that fell off in March. So adjustments would not hold on original pair. As a return customer there was no return mail when inquiring about loyalty discount or return of the eyeglasses that repeatedly fell off when adjustments did not hold. I will give up if this pair does not maintain shape.
So many stylish glasses with excellent lens choices. The sizing guide was easy and useful, I've ordered before and still have both of my pairs. Says a lot for how outdoorsy, athletic and job demanding life I live. I wash and dry my glasses all the time, throw them around... oh and did I mention how inexpensive they are!
I have ordered three pairs of eyeglasses through EyeBuyDirect. My favorite were the Palette Wayfarer Matte Leopard Frame. I miss placed them so I just ordered the Hepburn Ivory Tortoise Frame & mediums seem to fit the best for me! So excited for my latest purchase!
I have been buying glasses from EyeBuy for years and fully satisfied. When my wife ordered some and didn't like the fit they immediately sent a return label with option of refund or new order. I was amazed at how fast they responded with no questions asked.
The page is great and the frames are good, but they have just a few options on frame more than 145 mm long, but outside of that, the page is intuitive, I loved the "Try It" option, it gives you the sense that you are at the store.
I selected my eyeglasses in good faith and trust. After submitting my order and providing a payment method, i received an email from them requesting a copy of my ID, the last four digits of my credit card and some other documentation in order to "verify" the payment method. I felt that my privacy and identity was in jeopardy and let them know that i declined. Three days later i got a call from " my own phone number" and listened to a recording stating to be microsoft and my IP address had been compromised in all countries... wtf... coincidence? Can't be for certain...
Hello Dawn,
We do apologize if you feel that way. Your information always stays confidential and is kept for recording purposes only.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I LOVE LOVE LOVE Eyebuydirect.com, lowest priced frames, good lenses, always a coupon code available somewhere (with restrictions, yes... but turn on your honey or your ebates ad-ons and you'll most likely find something suitable). My only issue? How extremely absolutely slow they are on the free shipping. Once i've spent +99 bucks on something I expect the company to go the extra mile. Alas, when i've had issues, they've solved it, when i've asked they've answered, and my lenses have most lasted over a year of heavy, careless use without an issue (and i've stuck with the $6-$9 price range. All in all, i've been a happy customer for several years and will continue to be!
Online is so easy, so convenient, no fuss, no hassle, no driving, and no waiting in line, I love it.
I love everything about this company. I always get my glasses quickly, checkout is simple and fast, everything is reasonably priced. I have been shopping here for years and will continue to!
It was helpful to see the glasses on all the models. Often when you upload your own picture it just doesn't look right.
I just placed my third order with these folks. I had tried another online site previously and though I found the "other guys" to be OK to deal with I much prefer EBD.
Better selection, as good if not better prices than others.
The first time I ever shopped/purchased eye wear online I was a bit hesitant, not any longer.
Very user friendly process to choose frames, lenses, and extras. I was happy to find a great selection of frames on sale, and I enjoyed using the style-finder quiz, as well. Love that you also get to donate a pair to someone in need. Would certainly recommend.
Frames are a decent price and I didn't need a physical prescription, just entered in what my prescription was. Easy, quick process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roy,
We totally understand your concern about the website and we do apologize for the trouble you experienced with it.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!