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I am happy with overall price. But site is deceiving with add-ons and added postage at the end. Then site on cell phone listed zero postage. This is a replacement pair for one that fell off in March. So adjustments would not hold on original pair. As a return customer there was no return mail when inquiring about loyalty discount or return of the eyeglasses that repeatedly fell off when adjustments did not hold. I will give up if this pair does not maintain shape.
Tip for consumers:
Bargains can be had, but do not look for designer pairs or knock-offs. The negotiation of the site is difficult . And Military and Loyalty programs cannot be accessed. My review would not submit.
Products used:
Site is confusing and eyeglasses cost more than originally thought. This is a replacement pair, since the first pair would not stay adjusted more than 24 hrs. Postage was listed as free, but at Checkout $5.95 postage was added. Unhappy about inability to get response to Military discount or Loyalty program.
Roy R.'s review of Eyebuydirect earned a Very Helpful vote
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I have ordered my glasses in the past and my prescription changed again this year. The Algorithm...
Hello Roy,
We totally understand your concern about the website and we do apologize for the trouble you experienced with it.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!