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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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The products that I have purchased here in the past are excellent but I am really surprised that you don't have any sport styles for motorcycling; therefore, two stars for not being able to buy some or recommend you as a source to other bikers. Most of the vision centers I have visited stock them, so please alert management and marketing.
Five Stars for all of the products that I have ordered in the past and the great service!
QUICK, EASY PAINLESS... WILL WRITE MORE WHEN I RECEIVE THEM! I LIKE THE STYLES, COLORS AND THE EASE OF ADDING A PRESCRIPTION
Really great selection, easy site navigation, awesome try-on experience and fast delivery. The glasses were high quality, sturdy and super comfortable. I wanted to exchange my new glasses for different frames, and their virtual customer service took care of it so quickly and efficiently. They've got a lifelong customer out of me! I'd recommend a million times over.
I really love the glasses. The styles and colors are amazing, and you can't beat the price. I do, however, run into a frequent issue where the arms of the glasses wing reeeeally far out to the side (like a wide W) so I have to glue little pieces of paper underneath the contact points of the arms in order for them not to slip off my face every 15 seconds. (making it a narrow W) That's extremely annoying, but otherwise I love them.
I have bought previously from eyebuydirect and was satisfied with my purchases. The website is easy to navigate through and options for lenses are nice. No complaints.
The site is easily accessible and maneuverable. They have so many great selections and price ranges, as well as info available. They also make it easy to size your glasses so you know you're getting the best fit. I am 100% satisfied.
Fast and easy, will be ordering more glasses in the future. Eyebuydirect.com is the sight to go on. Great selection of eyeware.
The site was easy to use and the frame selection was adequate and included basic frames and higher quality choices. Price was fair and there was a 30% off coupon to use also.
Awesome service! Very helpful on the phone saved me money vs me looking up on site. Knowledge of product and savings was great!
I have purchased several pairs of glasses from Eye Buy Direct. They are affordable so I CAN buy several pairs. Much cheaper than the prices at the optometrist.
I even used my flex spending account! Woop!
I love the styles, colors and pics on the site. Also the UI/UX on the EBD site is great and easy to use. Thank you!
It had everything I wanted, but I would have liked more frames for people with small faces. Though I think I found something I will be happy with. I think more frames in dark solid colors would also be nice. The prices are very affordable and I like that they offer blue light filter & UV protection with your prescription at no additional cost. They also have active promo codes, which also help with affordability. All in all, I can't complain, I just hope they arrive as well as they are advertised. They only deal in single lenses, so if you're looking for bifocals or trifocals they will not be able to help you.
Too good to be true! I just ordered my pair and extremely excited for my purchase. Also excited for the buy 1 get 1 program.
Honestly they have really cool styles of sunglasses and for relatively cheap compared to other Rx sunglasses/eyeglasses stores. They continue to have my support 2 sunglasses and 4 eyeglasses later. Idk if anyone knows twitter lingo here but we stan these glasses. I love using them to make an accessory or something.
It was a breeze to order glasses on this website. Hopefully, I'll remember to write a new review when I receive my glasses in 7-10 days.
My experience with them so far has been great! The quality of the glasses I ordered is good and when I miss measured my PD on the first set of glasses, they corrected it and sent me new ones with no problem at all!
I have been using EyeBuyDirect for about 10 years now to get backup glasses, sunglasses, and my kids' glasses. I'm grateful for the accuracy of our prescriptions and the cost. I am very much frustrated by how rapidly the quality has gone down in the past 3 years. We have had about five pair of glasses break in regular, non-sport, non-contact daily wear, and while the company has replaced the broken glasses, it is a hassle, and is obviously due to the frames being of inferior quality, especially compared to how they once were.
Hello Amy,
We totally understand your concern about the quality of our glasses.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
WE'VE BOTH ORDERED MULTIPLE PAIRS AND WILL ORDER MORE IN THE FUTURE. MY FIRST ORDER- THE GLASSES WERE TOO SMALL- EXPECTED A HAZZLE TO RETURN- INSTEAD WAS RATHER DELIGHTED NOT ONLY HAZZLE-FREE BUT THEY ACTUALLY DONATE TO GLASSES TO CHARITY! WE ARE MORE THAN IMPRESSED WITH THIS COMPANY AND THEIR PRODUCT. WE SUGGEST YOU BUY FROM EYE-BUY-DIRECT.
I had difficulty entering in my prescription so I called and spoke to a very nice woman. She guided me to order correctly and gave me a better promo code than what was advertised. My last pair from here were really good, so I'm hoping I'll like these just as well.
I only ever use EyeBuyDirect. They've been quick and helpful every single time I have bought glasses. Good frames at affordable prices and their lens don't break the bank either.
I look forward to my first pair of glasses from this site. I was referred by my daughter who has purchased several pair through this site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
We do apologize for the issues that you frequently experience on the frame's temples.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!