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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Maine
1 review
0 helpful votes
Follow Jess P.
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I will never buy glasses from anywhere else! I have order over 10 pairs of glasses in the past three years, and all of them have come with no delivery issues, and the packaging is always prime to take care of the glasses during shipment. They are all used to this day, and the digital screen lenses are awesome. The site is easy to navigate, and the try-on feature as well as the filter options are ideal. I love them!

Date of experience: July 9, 2019
New York
1 review
0 helpful votes
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I bought these fully-loaded glasses six months ago, and they're holding up beautifully. (I'm rough on glasses.) Oh, and by fully-loaded I'm talking about progressive lens, bifocal, transitions lens, with a designer frame. I want to buy another pair soon, not because there's anything wrong with the pair I have now, but because at this amazing price... why not? I love variety in clothes, so why not glasses?

Date of experience: July 8, 2019
South Carolina
1 review
0 helpful votes
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So happy to be able to afford some new glasses that are beautiful and reasonable. Love this place...

Date of experience: July 8, 2019
New Hampshire
1 review
0 helpful votes
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From the comfort of home you can shop glasses, take as long as you want, finally make you choice, at these prices, get two.

Date of experience: July 8, 2019
California
1 review
0 helpful votes
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I have used Eye Buy Direct for a previous order and found that the website with its step-by-step, how-to process worked as advertised. I await my new eyeglasses with breathless anticipation.

Date of experience: July 7, 2019
Texas
1 review
0 helpful votes
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Easy
July 9, 2019

Super easy to input prescription. Lots of options to choose from. The only thing I don't like is the price of the lenses seems like a surprise and you find out after you select the frame. I got them on a sale day, so that was great!

Date of experience: July 7, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Stephanie

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

Virginia
1 review
0 helpful votes
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This is the third pair of glasses I've ordered from EyeBuyDirect. They make it easy to go through the process on their website. The metrics they use are great to determine fit etc., and it beats trying on many, many different glasses at a store. I've also had quite a few compliments about the glasses, something I didn't expect. Keep up the terrific work!

Date of experience: July 7, 2019
Pennsylvania
1 review
0 helpful votes
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I love this website, it is cheap and affordable. The glasses are good quality. The packaging is really nice. And all of the frames are very nice.

Date of experience: July 7, 2019
Florida
4 reviews
0 helpful votes
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It takes forever for glasses to arrive. The pairs I've purchased in the last year have been of lower quality than the ones they offered years ago. They used to have spring-loaded arms. Not any more. And the screws come loose so the arms flop around. I had to purchase a repair kit to tighten them up. Still, they're better than the ones I get off the rack at Walgreens. But they're maybe twice as good but cost ten times more. But alas, my prescription includes compensation for astigmatism, so what else can I do?

Date of experience: July 6, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Jeff,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

Arizona
1 review
0 helpful votes
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Website
July 7, 2019

Website difficult to navigate. Also, brought up wrong prescription numbers, but I've only ever entered one.

Date of experience: July 5, 2019
Texas
1 review
0 helpful votes
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I've purchased couple of lenses on this site and I've been very satisfy with the quality of the frames love them! I am renewing 2 pairs and soon will get another one

Date of experience: July 4, 2019
Texas
1 review
0 helpful votes
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Good results
July 5, 2019

Get glasses w
Ith the ease of online buying. From your home computer. This is my first order I haven't received my glasses my y.et.

Date of experience: July 4, 2019
Georgia
1 review
0 helpful votes
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Great service
July 5, 2019

I received my first pair of glasses from EyeBuyDirect and they are perfect! Everything they ask is great to fit your glasses to you. No complaints.

Date of experience: July 4, 2019
Ohio
1 review
0 helpful votes
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LOVE THIS WEBSITE
July 5, 2019

I am so impressed with this website! I love that you are able to virtually try the glasses on before you commit to buying them! I am excited to see how these come in. If you sign up for the emails, you receive a coupon almost weekly! I LOVE THIS WEBSITE! Also TONS of options!

Date of experience: July 4, 2019
Illinois
1 review
0 helpful votes
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I've been wearing glasses since I was in 4th grade and I am now 26 years old. It's been a loooong time. Buying glasses was always a hassle because of how expensive it was to buy the cute ones. EyeBuyDirect is awesome! I can buy a few pairs of cute glasses without spending so much money!

Date of experience: July 3, 2019
Florida
1 review
0 helpful votes
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I get watching an ad but every single time I want to look at a pair is very annoying. Overall the process is easy and I enjoy this website. Great selection with many options and great value prices.

Date of experience: July 3, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Stephanie,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

North Carolina
6 reviews
0 helpful votes
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Very easy to find size and try on with that unique try on feature. Finding the pdf and correct size for my face was a breeze. Will order here again.

Date of experience: July 3, 2019
Washington
1 review
0 helpful votes
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I had very good experience shopping on Eyedirect.com. Easy to navigate, easy to try on glasses. Definitely recommend.

Date of experience: July 2, 2019
Ohio
4 reviews
0 helpful votes
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Deceptive cost
July 3, 2019

Adds additional costs AFTER you pay with PayPal.:(
PayPal does not like to approve an amount then get a higher amount than approved.

Date of experience: July 2, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Thomas,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

Texas
1 review
0 helpful votes
Follow Thu-Anh N.
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Katheryne was awesome in helping me with my order (during business hours- I had to wait over the weekend). She was able to share my screen and add items after my order was completed. And with the return/exchange policy there is no fear of trying new frames/lens for our growing teenager. Thanks EyeBuyDirect.

Date of experience: July 1, 2019