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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I will never buy glasses from anywhere else! I have order over 10 pairs of glasses in the past three years, and all of them have come with no delivery issues, and the packaging is always prime to take care of the glasses during shipment. They are all used to this day, and the digital screen lenses are awesome. The site is easy to navigate, and the try-on feature as well as the filter options are ideal. I love them!
I bought these fully-loaded glasses six months ago, and they're holding up beautifully. (I'm rough on glasses.) Oh, and by fully-loaded I'm talking about progressive lens, bifocal, transitions lens, with a designer frame. I want to buy another pair soon, not because there's anything wrong with the pair I have now, but because at this amazing price... why not? I love variety in clothes, so why not glasses?
So happy to be able to afford some new glasses that are beautiful and reasonable. Love this place...
From the comfort of home you can shop glasses, take as long as you want, finally make you choice, at these prices, get two.
I have used Eye Buy Direct for a previous order and found that the website with its step-by-step, how-to process worked as advertised. I await my new eyeglasses with breathless anticipation.
Super easy to input prescription. Lots of options to choose from. The only thing I don't like is the price of the lenses seems like a surprise and you find out after you select the frame. I got them on a sale day, so that was great!
This is the third pair of glasses I've ordered from EyeBuyDirect. They make it easy to go through the process on their website. The metrics they use are great to determine fit etc., and it beats trying on many, many different glasses at a store. I've also had quite a few compliments about the glasses, something I didn't expect. Keep up the terrific work!
I love this website, it is cheap and affordable. The glasses are good quality. The packaging is really nice. And all of the frames are very nice.
It takes forever for glasses to arrive. The pairs I've purchased in the last year have been of lower quality than the ones they offered years ago. They used to have spring-loaded arms. Not any more. And the screws come loose so the arms flop around. I had to purchase a repair kit to tighten them up. Still, they're better than the ones I get off the rack at Walgreens. But they're maybe twice as good but cost ten times more. But alas, my prescription includes compensation for astigmatism, so what else can I do?
Hello Jeff,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
I've purchased couple of lenses on this site and I've been very satisfy with the quality of the frames love them! I am renewing 2 pairs and soon will get another one
Get glasses w
Ith the ease of online buying. From your home computer. This is my first order I haven't received my glasses my y.et.
I received my first pair of glasses from EyeBuyDirect and they are perfect! Everything they ask is great to fit your glasses to you. No complaints.
I am so impressed with this website! I love that you are able to virtually try the glasses on before you commit to buying them! I am excited to see how these come in. If you sign up for the emails, you receive a coupon almost weekly! I LOVE THIS WEBSITE! Also TONS of options!
I've been wearing glasses since I was in 4th grade and I am now 26 years old. It's been a loooong time. Buying glasses was always a hassle because of how expensive it was to buy the cute ones. EyeBuyDirect is awesome! I can buy a few pairs of cute glasses without spending so much money!
I get watching an ad but every single time I want to look at a pair is very annoying. Overall the process is easy and I enjoy this website. Great selection with many options and great value prices.
Hello Stephanie,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
Very easy to find size and try on with that unique try on feature. Finding the pdf and correct size for my face was a breeze. Will order here again.
I had very good experience shopping on Eyedirect.com. Easy to navigate, easy to try on glasses. Definitely recommend.
Adds additional costs AFTER you pay with PayPal.:(
PayPal does not like to approve an amount then get a higher amount than approved.
Hello Thomas,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
Katheryne was awesome in helping me with my order (during business hours- I had to wait over the weekend). She was able to share my screen and add items after my order was completed. And with the return/exchange policy there is no fear of trying new frames/lens for our growing teenager. Thanks EyeBuyDirect.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hello Stephanie
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.