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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Need to be able to shop/filter by specific dimensions, i. E. temple length, bridge, lens height, frame width. Shopping by small, medium and large isn't easy and is time consuming. Also, creating a dislike button would be helpful so I know I already viewed the glasses. I DO like that all the glasses have pictures of models with the glasses on so I can see how they fit!
Very easy to use! I love the feature to upload a photo and see what you'd look like with the frame on.
Easy, simple lots of choices and help is readily available. Convenient for me better than having to go out and find a store and I have the privacy of shopping in my own home.
Nothing Was Cluttered Everything Was Right Where It Needed To Be And Was Easy to Understand Will Definitely Shop With Eye Buy Direct Again
Back again. EBD makes buying glasses very easy. And the styles are great. Too bad my eyes keep changing so I have to buy new ones every year.
I spread the gospel of EBD to my friends and co-workers who are looking for new glasses. That way, they can enjoy the savings and ease of buying as well.
Hi! So I have a really small face apparently. While this website is absoslutly amazing I had the problem of the pupil distance being too big. Mine is 30.5 and the lowest they would go was mid 40s. Even in the kid section. Amazing otherwise thought
Glasses had mar in lenses which I have tried to overlook, but finally called to get lens replaced. They said, return them to us, then we will send yo a replacement pair - if it is a defect on our part - in the meantime you go without glasses. But, oh, by the way, how about upgrading your progressive lenses for about $30. Suffice it to say, I never received anything but a offer to spend more money to upgrade glasses that I don't have. Oh, they were at least kind enough to send me an invoice to pay for the upgrade! Presumably, if I had paid for the upgrade, I'd have glasses by now - somehow I can't quite see that!
I have two other frames bought from them that need replacement lens, they don't provide that service.
Great service and quality-price!! Hope they start making clip on shades for all eyeglasses frames and that the free shipping offers are also international :)
I've spent less on three pairs of glasses than I've ever spent on one. The frames are good quality (not excellent but nice) and the lenses seem as durable as any I've ever had in my almost thirty years of wearing glasses. I would definitely recommend EyeBuyDirect.com to anyone looking for something new and easy on the wallet!
Y'all have been great! If I were to change anything, I would ask to get less emails from you between purchases. Other than that, y'all are prompt and willing to go the extra mile. I asked for a rather strange change to my prescription and I got it with no problems whatsoever. I loved the last glasses I got from y'all and ordered my new pair just like them. Thanks for great service!
I have been a customer since 04, and ordering a new pair of glasses was easy as 123, once I decided what I wanted from their wide selection!
I saved about $150 buying here as opposed to through my local shop for top lenses and REALLY nice frames. Google for promo codes first. This is just based on the buying experience, so I'll let you know when I get them.
I love that it's so easy to manage, gets to you very fast and you get what you pay for, I was impressed with the customer service.
I can only add that you need to include more options for glasses, colors, etc
Great customer service, the return policy makes buying glasses online no risk. The customizable filters make selection a snap
Great styles, great deals, great customer service! You can try frames on online too. No hassle returns!
Eyebuy Direct is the BEST and ONLY company I buy my glasses from! The variety and selection of glasses are great, there is usually always a promotion going on that ends up saving me a ton, and I have been very satisfied with every pair of glasses I have ever ordered for myself or member of my family! The quality and durability of the glasses are phenomenal, while also being affordable, allowing me to buy more than one pair, unlike other glasses I have bought at other places. I would HIGHLY RECOMMEND Eyebuy Direct to anyone searching for stylish, budget-friendly, and durable eyeglasses and sunglasses!
To keep it simple, this site makes buying glasses easy( as long as you have you prescription lol) and it helps that I can use my HSA card to make purchases
I've ordered about 4 frames, and they have all been great... I just wish they didn't break so easily. Overall I've loved everything!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LC,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!