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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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So you send an email with a 30% off code, and when I try to apply it it says I am not a "focus" member. This is misleading advertising and I hope to get my 30% discount or I will be filtering your emails to my spam box
Lenses could be a better quality. Gets dirty really fast. I don't have any other comments. You need to improve on the lenses.
Hello P,
We do understand your concern about the lenses.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
We've been getting glasses from EyeBuyDirect for years now. Always happy with the quality. And once when I didn't like the style I was able to exchange them, hassle free. We've always gotten prescription glasses for well under $150. Try and beat that at your local Optical Center!
First time visitor, great experience. The user experience was well thought out. Had no problems ordering the perfect pair of glasses.
It seems odd that a coupon that is good for 20% off + free shipping doesn't do any good for frames that are already on sale but only a couple dollars off. You should still be able to get free shipping, at least. For example a $50 pair could be bought for about $42 with tax and free shipping yet a $42 pair that is on sale for $37 ends up being $46 with tax and shipping. Why not give 20% off original price + free shipping or at least just free shipping?
Hello Manny,
We do understand your concern about the promotions that we have.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
You get what you pay for. I have been ordering from Eye Buy Direct for a while now. I never want to drop $150+ on glasses from my Optometrist. Each time I've had the same experience. The glasses usually break anywhere from 2-6 months from purchase. I'm very careful with my glasses (when I'm not wearing them, I have them in a case). With that being said, I really can't expect durability with a low price point. This will probably be the last pair I order. I've done the math, and with multiple replacements per year, I might as well opt for a name brand pair elsewhere.
Hello Maranda,
We do apologize for the bad frame you have experienced.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!
I was a little hesitant about ordering my glasses on line. I am so pleased with my glasses that I immediately went online and ordered a second pair. I love my glasses and they fit perfectly.
My first pair of glasses were great, so I'm buying sunglasses to go along. Super inexpensive even though I added some extras.
Very easy website. User-friendly will be buying more this way. I have bought in person before but I needed a new prescription when in person so this is way easier.
Overall the frames are stylish. However, if you want quality AND style, you'll still be paying a pretty penny. Cheaper than regular stores though!
Everything was easy till I got to the Pupil measurement. That was difficult to do and someone else tried to help but it was not clear or easy. I guess I will see when I get my glasses.
I love this site and the ease of ordering great glasses at affordable prices. I have referred many people to this site and those who have chosen to order have been happy.
I liked the try on feature. I am new to buying online glasses. Your website was user friendly. The prices were great!
Great selection of glasses. I love it. Got my first pair. And now ordering 2 pair more.
Awesome look! And great prices. Better then any opthomology places.
This was my second time ordering glasses from EyeBuyDirect. The first experience was much better than I expected, and so I came back to fill my new prescription. I liked the original frames, so I ordered the same ones. The only way people will know anything is different is that these are photochromic, so they're also sunglasses. I can hardly wait to try them on.
I can only give a review on the ordering process because I've just ordered and haven't received them yet. The ordering process was pretty simple and there is a great selection to choose from. I hope I am as pleased with the glasses as I am with the ordering process.
All i had to do was add my prescriotion into my profile and it automatically had the frames that would fit my prescription.
I Have been Using this Site Sense 2012, Never Have I been Disappointed! I Love this Site! These Clear Ones Are my Favorite!
I have never bought glasses online before but this site made it a very pleasant experience. I will certainly use them again next time and recommend them to my friends.
EyeBuyDIrect is the best! They have a large selection of glasses that are affordable. With OTHER online glasses websites, you have to spend hours deciding which frames to pick because of the lack of selection, but with EyeBuyDirect, they have the best glasses and chose my frame within seconds. The website is user friendly and spent less than 3 minutes because of the simplicity of the website. Recommend this website to anyone!
EyeBuyDirect made a long time customer out of me! Thank you, EyeBuyDirect!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello T,
We do apologize if you were unable to apply the discount code that was sent to you.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day!