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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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New York
1 review
0 helpful votes
Follow Julian W.
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I am fairly new to buying glasses online so take my opinion with a grain of salt but the experience was easy and I now have glasses on the way so I am satisfied.

Date of experience: June 18, 2019
North Carolina
1 review
0 helpful votes
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Try on feature is amazing. Great prices. Highly recommend eye buy direct for all your eyeglasses needs

Date of experience: June 17, 2019
North Carolina
1 review
1 helpful vote
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Easy peasy eyewear
June 18, 2019

Lots of variety of styles, materials, and prices.
I'm back for my 2nd & 3rd pair (2 for 1 Father's Day deal - Thanks!-)

Date of experience: June 17, 2019
New York
1 review
0 helpful votes
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Overall the website and its navigation are very user friendly and self explanatory. However, when you try to upload a photo, the photo box remains blank and the photo is not uploaded properly which was kind of awkward and frustrating. Because I needed to order ASAP as I was getting sick of my daughter's wishes / color selections etc. I ended up using my phone to place the order. Even when I try to upload my proof of purchase, had the same issue.

Date of experience: June 17, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Cemil,

We do apologize for the problem you experienced while using the Try On feature.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

California
1 review
0 helpful votes
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BOGO should be TRUE
June 17, 2019

I was drawn in by the BOGO offer only to learn I was snagged by the deal being only for the frames... I think that's very dishonest. Nevertheless, I decided to give you a try but only bought one pair of glasses... the sunglasses. I truly thought this was a genuine BOGO offer like other companies do, but it isn't. Read the small print carefully. I still don't know if I can return these if I don't like them.

Date of experience: June 17, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Jim,

We totally understand your concern about the Buy 1 Get 1 promotion we have.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Tennessee
1 review
0 helpful votes
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Great place
June 17, 2019

My 25 yr old son is always losing or breaking his glasses, nothing to do with the frames. He can't take responsibility for his stuff. These are a great price for him. I like the buy 1 get 1. I put the extra pair up for him for the next time.

Date of experience: June 17, 2019
Arizona
1 review
0 helpful votes
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Affordable
June 17, 2019

I am pleased to have ordered affordable, prescription sunglasses. Looking forward to them arriving and trying them out!

Date of experience: June 17, 2019
North Carolina
1 review
0 helpful votes
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Prices are great and this sites offers you a variety of frames, colors and different styles for you to chose. Its friendly user, it navigates and explains every detail you need to know.

Date of experience: June 17, 2019
Montana
1 review
0 helpful votes
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Great experience
June 16, 2019

I've ordered so many glasses and have told so many people about Eye Buy Direct. I change them with outfits and don't feel super guilty if they get scratched up

Date of experience: June 16, 2019
Ohio
1 review
0 helpful votes
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This is my second order. I have a very strong prescription and was really happy to learn I could order tinted lenses that will work like sunglasses for me. A great way to use my HSA account!

Date of experience: June 16, 2019
California
1 review
0 helpful votes
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Quick and easy
June 16, 2019

Ordered from here twice now and have never had issues. Great product selection and was able to find styles I liked.

Date of experience: June 16, 2019
Minnesota
1 review
0 helpful votes
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This was the easiest way to order online glasses.
I love the prices and the many many different frames to pick through.

Date of experience: June 16, 2019
Ohio
1 review
0 helpful votes
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Easy & in-expensive
June 16, 2019

Easy to put in my prescription and so many choices to choose from, not only frames but also lens. I got 3 pair of prescription glasses for $100 and couldn't be happier!

Date of experience: June 15, 2019
Texas
1 review
0 helpful votes
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This is only my second time ordering from EyeBuyDirect and I couldn't be more pleased! Can't wait to get our new frames, one for me and one for my Mom! :)

Date of experience: June 14, 2019
Germany
1 review
0 helpful votes
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Dave's review
June 14, 2019

Prices are good, selection is good. Site could be a little more user friendly. Specifically, getting to chat was too difficult. Phone call was necessary to verify form was filled correctly.

Date of experience: June 14, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Dave,

We totally understand your concern about the website and the customer service and we do apologize for any inconvenience that this may have caused you.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Illinois
1 review
0 helpful votes
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I love my glasses! I am ordering another pair and also sunglasses! Easy to purchase. Light weight, stylish. Not to mention bargain. I get so many compliments.

Date of experience: June 13, 2019
California
1 review
0 helpful votes
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Great
June 13, 2019

I was so confused. I called for help and the lady helped me choose every aspect of my 3 pairs. Frames what fit my prescription or not ect etc... very happy with the service

Date of experience: June 13, 2019
Nevada
1 review
0 helpful votes
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Three of my glasses made from plastic have broken in a short timespan because of the thin and weak plastic on the lower rim of the glasses

Date of experience: June 13, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Paola,

We do apologize for the bad frames you have experienced before.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!

Texas
1 review
0 helpful votes
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This is my first time ordering online Glasses. They look nice online can't wait to get them in and see if everything is correct if they are I'll be a customer for life

Date of experience: June 13, 2019
California
1 review
0 helpful votes
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Great selection of frames at affordable price with discount and free shipping with purchase of $99+. Thanks.

Date of experience: June 12, 2019