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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Easy to order. Great variety. I have been ordering from them for years. Never any problem. Great quality.
Awesome selection and prices, never disappointed. I've ordered from here previously using the try on tool and will order all of my prescription lenses from here in the future. You can't beat the prices!
This is my second order from EyeBuyDirect. I get excellent quality and these are lenses I can afford--including the extras!
I have purchased numerous glasses, and have thoroughly enjoyed them! I have had lots numerous compliments on my glasses.
I'm never going back to lenscrafters. This site makes me not have to wait two years for my insurance to kick in just to be able choose one pair of $650+ glasses. I can finally buy a back up pair! Thank you guys, I'm forever grateful.
Lots of choices. Very competitive pricing. My third order. Customer service is a strong suit for them.
I appreciate the simple layout and that I could put frames that interested me on hold. The tutors were helpful. I have ordered glasses from them in the last and this time I had more options and was able to make a better choice based on facts, not just what I think looks good on the model, I'm not a model! One improvement would be helpful to older people with gray hair. I noticed all were young and beautiful. BUT customer reviews helped me in this area.
This is my second or third order and they are very affordable and look great I always seem to need more then one pair and they have so many styles and prices something for everyone
After several attempts I couldn't apply 1st time user code. Frustrating. Now I have to call company to have final bill adjusted.
Wonderful prices on the frames, AMAZING prices on the lenses. And since everything is also priced in CAD, I don't have any sticker shock at checkout! 10/10, think I'll be buying most of my eye-wear from here.
I am a life long glasses wearer, and have bought probably half a dozen glasses online, from different sites. Eyebuydirect is my favorite places to get glasses at a great enough deal that i can have multiples!
The selection and prices for glasses and Rx sunglasses are great. I wish there were more shipping options. Also the try-on tool doesn't work at all and that was disappointing.
Hello Catherine,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
I have found Eyebuydirect.com to be the best online experience to buy glasses. I found the best price, easiest to use as far as selection and selecting the size I needed! Believe me, I checked out 5 other sites!
Easy to use, excellent and affordable glasses. Over the years I've bought several pair of glasses at EBD because of the consistent quality and affordable prices.
This is my third order from Eyebuydirect. I know it's intimidating to order eyeglasses online, but with their guarantee there is really no risk. I would recommend you get your hands on a small metric ruler so you can measure your old glasses to match or improve fit. I was quoted $679 for a single pair of glasses at my optometrist. I asked for a copy of my prescription and ordered online. A single pair here, with a coupon code, is around $100 and the quality is great. I ordered 2 pair of glasses and a pair of RX sunglasses for just under $300.
I have been most pleased with my glasses from EyeBuyDirect. They come quickly and are great. One pair broke randomly shortly after I received it and they quickly replaced it. Most please customer here.
I've bought several pair of glasses at EBD because of the price. You get what you pay for. When you buy a plastic frame (at least the ones I bought), there is no metal reinforcement so they break real easy. EBD is pretty good at replacing them but bow many times do you want to replace them? This time I'm going with Acetate frames because they're reinforced with some kind of metal. Hopefully this works out a little better.
The one thing that really keeps me coming back besides the price is the the fact that you can pick the width of the glasses. I have a fairly large head so I need larger glasses for them to be comfortable.
Hello Erik,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
Best prices. Cute, QUALITY glasses for a budget! I have bought my last 5 pair of glasses from here and even shopped around this time, but came back because it is reliable.
I have always gotten really nice glasses, and no problems. They say I will have my glasses in 7 to 14 days, but have gotten them earlier
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dawn,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.