EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
I love buying my glasses here. The quality is amazing and I love how I have so many options! There's no point to buy glasses anywhere else.
I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.
I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.
Great products. Prescription was applied correctly - glasses are lovely and fit great.
I like to have different colors and styles of glasses. The prices at eyebuy are so good, that I can buy a few pairs for much less than the price of one pair at other stores. I love this store.
My first time to order. I like it. I will consider to order more.
Delivery is too slow for the price compared to your competitors. I will be looking at another firm next time because your delivery provider Usps is unreliable 2 weeks to get delivery plus the time you need to process and make the glasses!
I made a mistake on my order and had to start over, I did not notice I missed reentering my savings code. They called to confirm the order and they informed me there was a difference in the cost and credited my card for the discount code amount. Great customer service, and good quality for a little one who is rough on glasses.
We've used eyebuydirect for years and the only drawback was waiting to get your glasses, but with their new express frames option, there is literally no reason to not buy your glasses online. The price, quality, and selection are all better than the eye doctor, and now eyebuydirect is often faster than the eye doctor, too.
Everything was quick and the discount are a blessing
Everything was quick and the discount are a blessing
I broke my glasses and wanted to find a new pair. The glasses were delivered pretty soon and I am happy with the results.
The glasses are cute, really like them and that they're affordable. But bc they're so cheap they're more on the fragile side so they don't last as long.
I've been buying from EyeBuyDirect for a couple of years due to the fact of their wide selection of round glasses (John Lennon/Hairy Potter). Communication with the company is great when there's a discrepancy with prescription or if they discontinued a frame. I will continue to purchase from EyeBuyDirect.
Replacement blank frames should be made available faster.
Replacement blank frames should be made available faster.
I love my new frames and especially like that they didn't break the bank!
Needed a back up pair of glasses & was told about this site, like the glasses & found one pair I extremely like, ordered & loved them since. Fit well & had many compliments.
Experience fine- but cannot see well out of glasses
Ordered two pairs. I can get them cheaper at a local optical store but I get more choice at EyeBuyDirect. The only bad thing is you can't tell if they'll fit and if they don't you have to send back etc which is a pain. I have purchased 6 pair from here and been happy with most. The cheap frames break easily so I recommend buying the higher priced ones.
Easy and fun, worked out great and inexpensive for my daughter's first two pairs of glasses!
Easy and fun, can't wait to see if it works out
I loved my glasses and look forward to future purchases.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.