business logo of Eyebuydirect

EyebuydirectReviews 12,920

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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Instant Feedback

241,729 reviews
Utah
1 review
0 helpful votes
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Will always buy my glasses here!
December 11, 2020

I love buying my glasses here. The quality is amazing and I love how I have so many options! There's no point to buy glasses anywhere else.

Date of experience: December 11, 2020
Utah
1 review
0 helpful votes
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I love my glasses
December 11, 2020
Updated review

I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.

Date of experience: December 11, 2020

I've purchased several pairs of glasses from this company...
October 11, 2018
Previous review

I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.

Date of experience: October 9, 2018
Maryland
1 review
0 helpful votes
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My glasses
December 11, 2020

Great products. Prescription was applied correctly - glasses are lovely and fit great.

Date of experience: December 11, 2020
Washington
1 review
0 helpful votes
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Excellent prices. Very good products
December 11, 2020

I like to have different colors and styles of glasses. The prices at eyebuy are so good, that I can buy a few pairs for much less than the price of one pair at other stores. I love this store.

Date of experience: December 11, 2020
Georgia
1 review
0 helpful votes
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Love them
December 11, 2020

I have used eye buy direct for a few years with buying numerous pairs of glasses. And will continue to use them in the future.

Date of experience: December 11, 2020
New York
2 reviews
0 helpful votes
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Great
December 11, 2020
Updated review

My first time to order. I like it. I will consider to order more.

Date of experience: December 11, 2020

Easy
November 16, 2020
Previous review

Easy. Many selections to choose from.

Date of experience: November 16, 2020
Illinois
1 review
0 helpful votes
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Slow delivery because you use Usps
January 10, 2021

Delivery is too slow for the price compared to your competitors. I will be looking at another firm next time because your delivery provider Usps is unreliable 2 weeks to get delivery plus the time you need to process and make the glasses!

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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Happy Customer
December 11, 2020

I made a mistake on my order and had to start over, I did not notice I missed reentering my savings code. They called to confirm the order and they informed me there was a difference in the cost and credited my card for the discount code amount. Great customer service, and good quality for a little one who is rough on glasses.

Date of experience: December 11, 2020
New Hampshire
1 review
0 helpful votes
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The only way to purchase glasses!
December 11, 2020

We've used eyebuydirect for years and the only drawback was waiting to get your glasses, but with their new express frames option, there is literally no reason to not buy your glasses online. The price, quality, and selection are all better than the eye doctor, and now eyebuydirect is often faster than the eye doctor, too.

Date of experience: December 11, 2020
California
1 review
0 helpful votes
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Great
December 10, 2020
Updated review

Everything was quick and the discount are a blessing

Date of experience: December 10, 2020

Everything was quick and the discount are a blessing
November 15, 2020
Previous review

Everything was quick and the discount are a blessing

Date of experience: November 15, 2020
California
1 review
0 helpful votes
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Great glasses
December 10, 2020

I broke my glasses and wanted to find a new pair. The glasses were delivered pretty soon and I am happy with the results.

Date of experience: December 10, 2020
Kentucky
1 review
0 helpful votes
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Cheap and cute
December 10, 2020

The glasses are cute, really like them and that they're affordable. But bc they're so cheap they're more on the fragile side so they don't last as long.

Date of experience: December 10, 2020
Nevada
2 reviews
0 helpful votes
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I'm a reoccurring customer
December 10, 2020

I've been buying from EyeBuyDirect for a couple of years due to the fact of their wide selection of round glasses (John Lennon/Hairy Potter). Communication with the company is great when there's a discrepancy with prescription or if they discontinued a frame. I will continue to purchase from EyeBuyDirect.

Date of experience: December 10, 2020
Texas
1 review
0 helpful votes
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Welcome
December 10, 2020
Updated review

Replacement blank frames should be made available faster.

Date of experience: December 10, 2020

Replacement blank frames should be made available faster
December 15, 2020
Previous review

Replacement blank frames should be made available faster.

Date of experience: November 15, 2020
Illinois
1 review
0 helpful votes
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Stylish and Affordable
December 10, 2020
Updated review

I love my new frames and especially like that they didn't break the bank!

Date of experience: December 10, 2020

Great discount!
November 15, 2020
Previous review

Great discount!

Date of experience: November 15, 2020
Pennsylvania
1 review
0 helpful votes
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Satisfied
December 10, 2020

Needed a back up pair of glasses & was told about this site, like the glasses & found one pair I extremely like, ordered & loved them since. Fit well & had many compliments.

Date of experience: December 10, 2020
Illinois
1 review
0 helpful votes
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Cant see
December 10, 2020
Updated review

Experience fine- but cannot see well out of glasses

Date of experience: December 10, 2020

Great!
November 15, 2020
Previous review

Great!

Date of experience: November 15, 2020
Illinois
3 reviews
0 helpful votes
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Eyebuy opinion
December 10, 2020

Ordered two pairs. I can get them cheaper at a local optical store but I get more choice at EyeBuyDirect. The only bad thing is you can't tell if they'll fit and if they don't you have to send back etc which is a pain. I have purchased 6 pair from here and been happy with most. The cheap frames break easily so I recommend buying the higher priced ones.

Date of experience: December 10, 2020
Washington
1 review
0 helpful votes
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Fantastic
December 10, 2020
Updated review

Easy and fun, worked out great and inexpensive for my daughter's first two pairs of glasses!

Date of experience: December 10, 2020

Easy and fun, can't wait to see if it works out
November 15, 2020
Previous review

Easy and fun, can't wait to see if it works out

Date of experience: November 15, 2020
Maryland
1 review
0 helpful votes
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Great Service
December 10, 2020

I loved my glasses and look forward to future purchases.

Date of experience: December 10, 2020