EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Great experiences in the past. Good quality glasses and lenses!
Once I figured out the sizing, I fell in love! Easily customizable and good quality.
…it's good enough for me. According to Wirecutter, eyebuydirect is good enough for them; ergo, eyebuydirect is good enough for me. Don't you just love the way a plan comes together?
I like that they're easily replaceable if others break. I had the same Belleville style that I'm buying again but I left them on my bed and rolled over on them ultimately breaking them. It's not issue they last a good year and again, easily replaceable. Most eye doctor's try to rip you off.
Pair I purchased did not like, sending them back and reordering, easy as pie.
Thank you! Super loved my glasses. I only order from here love
I was able to buy a beautiful pair of glasses for the fraction of the price I've paid at traditional brick and mortar eye offices.
Have been using for 3 years, always satisfied with service!
Loved my glasses the price is great, I haven't had a bad experience with anything in this site
Get your prescription checked at a local optometrist and then buy online and save money! These are more affordable to buy, and more affordable to replace when teen life happens.
Easy service is perfect, broke down perfectly for each piece.
Easy to select glasses, put in a prescription and get your new glasses... all for a very good price.
Very easy interaction. Friendly customer service I would use again.
Eye buy direct is great! Their glasses are good quality, last a long time and look great as well. I like the glasses I received so much I ordered more pairs and some for my husband. The styles are affordable durable and if you have trouble with technology like me the help through their live chat with anything you need, quick and easy!
I've been buying glasses from here for years, and I even got my parents as loyal customers now! Getting glasses here is a must! I hope more people hear about them.
We buy glasses for the entire family through Eye Buy Direct. It's easy and convenient, and their customer service team is always helpful.
Returned glasses, this is a replacement. I wanted some dark sunglasses and the transitions were very light.
The glasses are overall quite nice. The fit is good. They appeared to be somewhat foggy.
I've used eyeglass cleaner on it, and it hasn't helped much.
I like the prices & selection! I will reorder from them again.
Okay, I hope the progressive lenses are going to work for me. I already have a pair & are happy with them
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.