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EyebuydirectReviews 3,950

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
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North Carolina
1 review
0 helpful votes
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This site has incredible inventory and is easy to navigate. The prices are awesome and quality is impeccable.

Date of experience: March 25, 2018
Rhode Island
1 review
0 helpful votes
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Easy Peasy
March 25, 2018

Easy to navigate the website. Great virtual try on option. Customer oriented, they get back to you with answers. This is my third pair! Great for the price!

Date of experience: March 25, 2018
Washington
1 review
0 helpful votes
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Excellent and Fast
March 25, 2018

Website is easy to navigate, the prices are amazing, and the selection is fantastic! I am very excited to get my first pair of glasses! Glad I found this site!

Date of experience: March 25, 2018
New Jersey
1 review
0 helpful votes
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Looooooove EBD
March 21, 2018

Very very easy to order. I've ordered glasses once before (about two years ago) and they've since revamped the site to make it even more user-friendly! My only critique would be to have any prescription used for previous orders available to select for future orders, and maybe that's already a thing but i couldn't find it. Can't wait to get my new glasses and my first pair of prescription sunnies!

Date of experience: March 21, 2018
Michigan
1 review
3 helpful votes
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Buyer Beware
March 21, 2018

I have read many negative reviews about eyebuydirect and see a very similar pattern.
I ordered my glasses March 3,2018. Today is March 21,2018 and still no glasses. I have spoken to 4 customer service representatives who all told me something different. I found this company to be extremely evasive and uniformed as to the entire process. They are suppose to cancel my order and credit my card - I bet this will be an exhausting process as well. They are not an honest company and I would definitely go elsewhere to order glasses.

Date of experience: March 21, 2018
Florida
1 review
0 helpful votes
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Excellent
March 20, 2018

I bought two pair of glasses and they are amazing, I just ordered sunglasses with prescription and Im sure they wont doubt my expectations. Super happy with EyeBuyDirect.

Date of experience: March 20, 2018
Florida
1 review
0 helpful votes
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Very easy to order
March 20, 2018

User friendly website. Can't wait to get my new eye glasses. Very affordable, stylish, and easy website to order. Getting glasses for the whole family for less than 60 bucks. You can't go wrong.

Date of experience: March 20, 2018
Illinois
1 review
0 helpful votes
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I usually wait until the last minute to purchase eye glasses. I always feel like I'm breaking the bank. EyeBuyDirect is the first place that makes me feel as though I'm getting my money's worth. Now I have multiple pairs of glasses, and I've gotten to the point where my significant other jokes I'm developing a glasses collection along with my shoes and scarves. :D

Date of experience: March 20, 2018
New York
1 review
0 helpful votes
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This was a very easy transaction to make. I just typed my prescription in picked my frames and used a discount code that made my glasses very affordable! Love it!

Date of experience: March 20, 2018
Texas
1 review
0 helpful votes
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Love this site I have been ordering all my glasses for over 14yrs and will continue. Thank you for having affordable prices and fashionable glasses

Date of experience: March 16, 2018
California
1 review
0 helpful votes
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Smooth
March 13, 2018

I just went to my eye doctor today. In one year I have a drastic change in my vision. I have to purchase a pair of glasses both sun and clear for each of my 2 cars and a pair for inside my house. FIVE NEW PAIR OF GLASSES! With eyebuydirect I'm out the door for less than $300.! My wife pays more than $400. For ONE pair! And she's constantly forgetting them... I keep telling her..."I could get you 2 pair for about $150. AND THEY LOOK JUST LIKE THE ONES YOU PAY $400. For!

Date of experience: March 12, 2018
New York
1 review
0 helpful votes
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Easy ordering process, picked the frames, entered my prescription, picked the lens, checked out, done deal at a great price.

Date of experience: March 12, 2018
Puerto Rico
1 review
0 helpful votes
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Good
March 13, 2018

Easy to shop and to enter the rx i loved it. The glasses are nice and the prices are great. Will recommend it for sure.

Date of experience: March 12, 2018
Arizona
1 review
0 helpful votes
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AMAZING!
March 13, 2018

Was about to Pay $142 for (1) pair of Glasses at my Doctor's, but decided to not, and with my Promo Code am paying $183 for 3 pairs of glasses and 1 pair of Sunglasses!

Date of experience: March 12, 2018
Illinois
1 review
0 helpful votes
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Awesome
March 13, 2018

Very easy to buy glasses for a great price. I don't have terrible vision so it is nice to buy glasses without having to spend a ton of money on something that isn't life or death for me

Date of experience: March 12, 2018
New York
1 review
0 helpful votes
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I love this place. I've bought 4 pairs of glasses already, it's getting a bit addictive. Eye glasses are so expensive, and you have to go through so many pairs of glasses to find the right ones. I've found that every pair of glasses I've gotten from here looks pretty decent on me. And all of the styles are modern and stylish. I've told so many people about it. I highly recommend it.

Date of experience: March 12, 2018
Florida
1 review
0 helpful votes
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I love their selection, and they have good prices. My only complaint is that several of the styles I wanted are not available in my prescription. I was able to find something I like, and can't wait to receive it in the mail. Crossing my fingers!

Date of experience: March 12, 2018
Texas
1 review
0 helpful votes
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Easy checkout
March 8, 2018

First time using eye buy direct recommended by to coworkers
Cant wait till my glasses come in =)...

Date of experience: March 8, 2018
Massachusetts
1 review
1 helpful vote
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I purchased a pair of glasses in early Dec. The frame broke in mid Feb. I emailed customer service twice and got no response. Then my review of the frames was deleted. With so many other store online to buy glasses I wont purchase from here again.

Date of experience: March 7, 2018
Texas
1 review
0 helpful votes
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Love the company already and I've just ordered my very first pair. The process was easy and straight forward, the diversity and uniqueness of frame styles, and the way the website itself is a very friendly user interface.

Date of experience: March 7, 2018