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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This site has incredible inventory and is easy to navigate. The prices are awesome and quality is impeccable.
Easy to navigate the website. Great virtual try on option. Customer oriented, they get back to you with answers. This is my third pair! Great for the price!
Website is easy to navigate, the prices are amazing, and the selection is fantastic! I am very excited to get my first pair of glasses! Glad I found this site!
Very very easy to order. I've ordered glasses once before (about two years ago) and they've since revamped the site to make it even more user-friendly! My only critique would be to have any prescription used for previous orders available to select for future orders, and maybe that's already a thing but i couldn't find it. Can't wait to get my new glasses and my first pair of prescription sunnies!
I have read many negative reviews about eyebuydirect and see a very similar pattern.
I ordered my glasses March 3,2018. Today is March 21,2018 and still no glasses. I have spoken to 4 customer service representatives who all told me something different. I found this company to be extremely evasive and uniformed as to the entire process. They are suppose to cancel my order and credit my card - I bet this will be an exhausting process as well. They are not an honest company and I would definitely go elsewhere to order glasses.
I bought two pair of glasses and they are amazing, I just ordered sunglasses with prescription and Im sure they wont doubt my expectations. Super happy with EyeBuyDirect.
User friendly website. Can't wait to get my new eye glasses. Very affordable, stylish, and easy website to order. Getting glasses for the whole family for less than 60 bucks. You can't go wrong.
I usually wait until the last minute to purchase eye glasses. I always feel like I'm breaking the bank. EyeBuyDirect is the first place that makes me feel as though I'm getting my money's worth. Now I have multiple pairs of glasses, and I've gotten to the point where my significant other jokes I'm developing a glasses collection along with my shoes and scarves. :D
This was a very easy transaction to make. I just typed my prescription in picked my frames and used a discount code that made my glasses very affordable! Love it!
Love this site I have been ordering all my glasses for over 14yrs and will continue. Thank you for having affordable prices and fashionable glasses
I just went to my eye doctor today. In one year I have a drastic change in my vision. I have to purchase a pair of glasses both sun and clear for each of my 2 cars and a pair for inside my house. FIVE NEW PAIR OF GLASSES! With eyebuydirect I'm out the door for less than $300.! My wife pays more than $400. For ONE pair! And she's constantly forgetting them... I keep telling her..."I could get you 2 pair for about $150. AND THEY LOOK JUST LIKE THE ONES YOU PAY $400. For!
Easy ordering process, picked the frames, entered my prescription, picked the lens, checked out, done deal at a great price.
Was about to Pay $142 for (1) pair of Glasses at my Doctor's, but decided to not, and with my Promo Code am paying $183 for 3 pairs of glasses and 1 pair of Sunglasses!
Very easy to buy glasses for a great price. I don't have terrible vision so it is nice to buy glasses without having to spend a ton of money on something that isn't life or death for me
I love this place. I've bought 4 pairs of glasses already, it's getting a bit addictive. Eye glasses are so expensive, and you have to go through so many pairs of glasses to find the right ones. I've found that every pair of glasses I've gotten from here looks pretty decent on me. And all of the styles are modern and stylish. I've told so many people about it. I highly recommend it.
I love their selection, and they have good prices. My only complaint is that several of the styles I wanted are not available in my prescription. I was able to find something I like, and can't wait to receive it in the mail. Crossing my fingers!
First time using eye buy direct recommended by to coworkers
Cant wait till my glasses come in =)...
I purchased a pair of glasses in early Dec. The frame broke in mid Feb. I emailed customer service twice and got no response. Then my review of the frames was deleted. With so many other store online to buy glasses I wont purchase from here again.
Love the company already and I've just ordered my very first pair. The process was easy and straight forward, the diversity and uniqueness of frame styles, and the way the website itself is a very friendly user interface.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo