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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have used this website for many years and have always been happy. Returns are easy and the page just keeps getting better and better.
Good product but lousy communication.
Chat never works.
Chat says leave at least 100 characters.
Sometimes you do not need that much...
This is my second order. The first order I messed up the prescription so I'm trying it again. I had a buy one get one offer and one pair were perfect but the second pair I couldn't see a thing but it was my fault... I was trying to adjust the RX for "office glasses" but I must have not done it right. But I love the style and fit.
When I bought glasses last year, my order and prescription was accurate and shipped in a timely manner. I had a pair of glasses break as well, and they were able to replace them for me free of charge.
Good site. Styles vary and whenever you are confused about some applications, the question icons help you through the process. Overall a good site and fair prices for eyewear.
I normally receive discounts for the site because I have bought glasses from them before. So today I decided to buy some glasses for my kids since I received a coupon for 30% discount yesterday and when I was applying the code at the end it said it was already expired! Finally I found an other coupon online for 20% discount.
I love eyebudirect. I think I have ten or eleven pairs of glasses and all but one are from eyebuydirect. I only gave four stars because Ive some of the models dont hold up as long but they were also fifteen dollars. Customer service is great. I wish they delivered more quickly but Im just being impatient and bratty. Eyebuydirect has a lot of styles that are actually cool, which is why I prefer them to their competitors.
Amazing selections and great prices. Even if you're looking for something less expensive they have nice selections to chose from, unlike an eye doctor where the 10 dollar glasses are the ugly ones. Website is easy to use and maneuver. Add a picture of yourself and you can try on glasses instantly. I personally just go to my optometrist just to get my prescription and then come home to eyebuy direct to buy my prescription glasses.
I was doubtful when I ordered my first pair, but I was blown away by how great my glasses turned out. Now that I know how great the quality of these glasses are I'm ordering four more pairs, including a pair of sunglasses! I can't wait to get them!
Ordered 2/26 was supposed to get expedited shipping as they screwed my last order up(and they broke after two months) here it is 3/12 and STILL THEY ARE NOT HERE. This is absolutely unacceptable as a company to be this horrible with customer service!.
They have a large selection of frames and different price points. They are very reasonable. I really like to the ability to upload a photo on try on any pair of glasses. You can even do it from the search page where they are all listed so you can just click through and try them all. Great price!
I love the different color options, the price, and the fit. I probably have eight pairs of glasses from here, and I love each one!
Its been two weeks and no one has gotten back to me after several emails.
Their chat never works and no one answers the phone.
It says delivered 7-14 days. It has been 3 weeks.
Oh and they charge your credit card the first day!
Happened on the site after looking at the traditional ones I'd used before, but wasn't happy with all the name brand choices. Found some frames I loved and an unbeatable price. Last test is when they delivered are they actually as good as they seem
Im so in love with all my glasses purchases with EyeBuyDirect! They always get it exactly right! I am a repeat customer and it will stay that way for the forseeable future. Thanks EyeBuyDirect!
The first time they got my prescription wrong, they asked me to email my doctor's written prescription to see the mistake hadn't been mine. They offered to replace it at no cost. The second time they got it wrong, they told me to go get an eye exam.
Hi Mary,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!
I have been telling people for years to use this website. Since I found out about it, this is the ONLY place I get my glasses! They are good quality, don't over pay for name brand!
This website has useful features that I haven't found on other sites, and the coupon code was very helpful.
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Hi Katie
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. However, may we have the details of your order such as order number, phone number or email address.
You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you