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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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There needs to be more selection and more information provide for the selections. There wasn't much faded/ light/ matted pink color options in small size frames, I had to get a medium size. There needs to be more small size options period. There is not an option to chooses cat eye, you have to choose 3 different frame types just to see the cat eye options. There needs to be a picture of the glasses on a face for every frame, I had to go to the reviews in hopes that someone posted a picture of themselves in the frames. The frame shape name needs to have a picture next to it, so you know what the name "type of frame shape it is" instead of having to google frame shapes. - This was just my experience in the selection process... I will have to see what I get, and how long it takes, before I can make direct comments about the order.
Surprised for the low prices it offered, the lenses themselves weren't too expensive and was able to buy a pair of glasses for under $50, depending on how the glasses are I will be shopping here again.
Getting all my glasses from here from now on. Great website and quick service. Easy to order and came packaged beautifully.
This must have been my 6th or 7th purchase. Can't be beat! Went to Target Optical and still haven't got my glasses, first time wrong script, second time, cracked lens when adjusting them! Never again!
They provide all the tools needed to help you figure everything you need to all the information you need to order glasses through them.
Ordering glasses on line could not be simpler. And definitely less expensive. I have been a repeat customer for about 5 years. Just ordered my first set of transitional glasses.
This is the 6th pair of glasses I've purchased from EBD. I thought getting the right lens ordered would be a challenge but the lens of my first pair was perfect. Only one pair slid down my nose but that was easily exchanged for another pair. It's a lot of fun pairing my glasses with my outfit; something that was never before possible due to the price of eyewear with progressive lenses. Thanks EBD!
Website is easy to navigate and there's a good selection of frames, unable to immediately comment about the process to make and ship the glasses.
Quick and Less Expensive. All the glasses I"ve ordered were perfect but 1 pair. I sent them back with no hassel
I am a first time buyer. Looking forward to getting my glasses!
I hope they will be as shown in picture.
I have not had many troubles with Eye Buy Direct and if I did, they fixed it right way. They are the best and the glasses are just as good as any I have gotten locally.
I have been on this site since 2007 and love everything about... i will say i wish there was a larger choice for ROUND frames. We need more fun/ different/funky
My current pair is broken. So, I decided to make a purchase at EyeBuyDirect. Their services are amazing. It's more affordable and stylish. I will be returning to get more pairs.
Quick and easy to use! Returns are easy and they give you all of the info you need before making your purchase. So far so good!
The ordering process was very easy. Can't wait to get them and try them out. Much cheaper than store bought. I bought 3 pairs, they were cheaper than the one pair I bought at Costco.
I ordered my first pair of glasses a couple months ago and I love them. I love how light and stylish they are! I am excited to get my prescription sunglasses!
I have been buying my bifocal glasses from EyeBuyDirect. It's very easy to order and their customer service is also excellent. Price is great!
I bought the "Get Lucky" frames only a few months ago. First problem: On three occasions, a screw came out. The screwdriver in the tool kit you provided was not magnetized which made re-inserting the screw awkward and time consuming. Then one of the frame temples snapped, necessitating me buying new glasses today. So the glasses only lasted about four months. If these have similar problems I will find another provider.
Hello Russ,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. You may provide your contact number to and best time to reach you to help you with your concern.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!
This company is very professional and they care about their customers. Their frames are very inexpensive and high-quality! I highly recommend them!
Shopping made easy... the frames look good and for a cheap price. Haven't recieved them yet so dont know how long shipping will take. Didnt like having to buy lenses as I plan on getting the lenses from my own eye doctor so wasted money having to buy ones that I will only replace as soon as I recieve the glasses...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!