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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The previous pair I bought fitted me perfectly fine, now that you have an option to fit to a picture gets me a little worry if they will fit me, I prefer not to bother to upload a picture. Or you should make them head adjustable. Thank you.
This will be my fourth pair from EyeBuyDirect. The eye wear selection is classy and so unique. I have never had problems with the fit of the frame, nor with the lenses. People ALWAYS compliment me on my glasses and quite a few have asked where I found them. I excitedly tell them every time, "EyeBuyDiret.com!"
So excited about these options and prices. Before I found this site I was paying $95 just for lenses, and $150 and up for frames.
I've bought several pair of glasses here, they always turn out perfect. I highly recommend these guys.
Beautiful lenses, easy to use site and I found EXACTLY what I was looking for and simply typed my prescription in. These prices are unbeatable! I cant wait for my glasses to come in!
This will be my third time purchasing from eyebuydirect. Comand I have sayit's gotten pretty painless. My first purchase was a little rocky, but now that I have a better lay of the land, it takes only a few minutes to order. Now, if only my optometrist could make his scribbling more legible, I could order even faster!
Without help from Leslie I would not have been able to complete this order. I was able to select the frames, and enter the prescription, but I could not use BOGO. Leslie saved your day, as I was just about heading over to Zenni!
This was 1st time experience ordering glasses online. I hope all went well and that the glasses are as described.
It told me I could use a coupon BOGO and then it rejected it at check out. So I that that was crummy way to start. Hope they arrive as expected and not a month late! I will have to see and hope to leave a better review.
Hello Laura,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.
You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.
Thank you
Good number of glasses with precise measurements shown in display. I like their Small Medium and Large sizes for a particular frame, it helped me find the perfect fit. Unbelievable price too. Can't believe i used to spend hundreds of dollars on glasses before i found eyebuydirect.
Liked the variety and pricing especially the BOGO offer. Wish the offer applied to Lens as well. I think the TRY ON feature is great but the picture result never looks realistic and didnt really help me make my decision. The pics submitted by those who left reviews helped me make my choice. I found the customers pictures showcase the glasses better than the models do as well so Im grateful the company allows pics to be posted in the reviews. The checkout process didnt really allow me to review the details of my order before processing my payment only the price details but not the products themselves. If youre like me and do most of your shopping on smartphones and tablets, this can be a bit of a nuisance. Im really looking forward to my glasses though and hope the lens I chose work as promised (blue light protection/ease).
Ordering was easy. They have a lot of different frames to choose from. The BOGO coupon is a little misleading because the coupon is only for the frames not for the glasses (frames + lenses). Definitely go with the WELCOME coupon.
I've been holding off on buying new glasses because money was tight and other online eyeglass shops were still too expensive. EyeBuyDirect was super affordable and the ordering process was seamless.
Compared to sites like Zenni-optical the selection is great! I'm hoping the shipping time is faster as well!
The ordering process is amazing. Prices are fantastic for such stylist looks. Can't wait to get my glasses. I'm so psyched!
Wish the amazon link would also provide amazons 2 day shipping...
Overall really user friendly website. All the needed details are listed to help you make the right decision for which glasses will fit/suit you.
I really loved ordering from eyebuydirect.com. I like the prices however this time around they're stocks were low when looking to purchase multiple pair. Their product is always well made and professionally presentable. I would have given five stars if they had a better selection this time around. Only had 7 pair to choose from this time.
I'm obsessed with eyewear. I like to match my glasses to my outfits and mood and have a pair of glasses for each day of the week. This is my second time ordering from this website and it is easy to use. Highly recommend
Simple guidline and ease of use. First time on this site and finished within 15 minutes.
Really convenient if you have an amazon account. Makes payments and shipping a breeze.
Very simple, straightforward and the ability to see the frames on my own face really helped me. Tons of frame choices too!
I can get really stylish glasses for almost nothing. I love this site! It's always a hassle when trying to get an appointment with your eye doctor to get glasses. Here, I can take all of the time I want to find something I love. Plus, sales are constantly going on.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
Hello Chuck,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.
You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.
Thank you