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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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SPEND ALL THAT TIME SHOPPING AND DESIGNING GLASSES THEN COMES TIME TO GET FREE PAIR AND THE CODE GIVEN IN EMAIL THAT MADE YOU GO LOOK IS NOT VALID. I SMELL RAT
I currently have 3 frames from EyeBuyDirect: 1 prescription that I wear essentially every day, and 2 nonprescription to wear with contacts. I just ordered 2 more frames, as my prescription changed again recently. I was pleasantly surprised with my online eyeglass-shopping experience. Perviously, I had only bought the frames covered by my insurance at the eye doctor... which were usually pretty ugly. But I had been looking for a very specific style, stumbled upon EBD's website, and found that I could buy cute frames for the same or less as I had been spending on mediocre ones at the optometrist! From the outside, it may seem a bit pricey, especially for decent prescription frames with UV protection and all that good stuff, but honestly, as a lifetime wearer of eyeglasses, it's a small price to pay to be able not only to SEE, but to feel confident and true to your individual style in the right pair of eyewear.
Charged twice for s/h and their prices skyrocketed and their coupons don't work I would recommend going someplace else.
This company offers really nice sunglasses for a good price. I subscribed to their newsletter and I've got a 15% off and free shipping. I had a good experience shopping on this site!
It's really easy to figure out your own size. It only takes a few minutes and the instructions are very clear. Savings are really worth taking the extra time.
Great prices, great selection, prompt delivery. I buy all of my family's glasses from EyeBuyDirect!
EyeBuyDirect was easier to use than the other folks. I have one pair from them that I simply ordered with the new Rx. Then I added a second Rx. Keep in mind I did not get any fancy stuff; lined, not progressive; no tint or color changing.
I expect these to last me some time if the first pair is any indication.
Thank you EyeBuyDirect for this user friendly, stress-free, and reasonably priced way to purchase eye glasses. I look forward to receiving my eye glasses soon, and wearing them since my current glasses have scratches on the lense which is making it difficult to see clearly.
Site was user friendly and great prices. Especially for a active kid who goes through glasses pretty quick.
The website was user friendly. The had a great selection, I found what I wanted right away.The checkout process easy. Even got a promo code. Can't wait to wear them!
My brother and I must have purchased ten pairs of glasses from you and enjoyed them and your process.
This website was extremely accommodating when it came to using the filter to find the frames I wanted with the color I wanted, uploading my picture to ensure the best fit, and tailoring the lens to the needs of my eyes. I've gotten two pairs of glasses from this website and they are still in great condition. Now, I'm waiting on my next pair to come in the mail!
Every part of this experience is a pleasure. I will 100% be ordering again and can't wait to get my latest pair in the mail.
Love the ease and simplistic nature of this site. Cheap yet reliable glasses are the best. I love being able to get nice glasses for a reliable price. Decided to try some sunglasses this time to see if I like them
The frames are nice, although they're inexpensive. The lenses can run the price way up - and I don't have a bad prescription. It's much more expensive if you want a tint or sunglasses.
I'm impressed by the ordering process and the selection along with the prices! I love how many frames there are and that you can just enter your own prescription exactly!
I was initially very skeptical about ordering glasses online. However, I have ordered several pair and happy with all that I have ordered.
Wh would I ever want to buy from anywhere else? This is the second time in a year that I have shopped eye buy direct. I know I'll be shopping here again very soon! I love all the glasses I've got from here.
First time buying glasses online. Shopping was easier than any other site I looked into. Fingers crossed that it all goes well.
We have ordered from here 2 other times and are always pleased. Glasses are just what we expected. Only thing is when you add the lenses there's always a fee and then a shipping charge as well, so it's surprising when you go the check out and
It's quite a bit more then when you picked out your cheap frames, Still a good deal.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo