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EyebuydirectReviews 3,988

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
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Connecticut
1 review
0 helpful votes
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Such an easy way to buy glasses, and so much cheaper than the $250 frames I bought in store (that feel like I bought them at a pharmacy). I'm so excited to get these and go back to living my life again!

Date of experience: July 31, 2018
Colorado
1 review
0 helpful votes
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So totally worth it!
August 1, 2018

I spend at least 8 hours a day during the work week in front of a computer. My $300+ glasses I bought at my eye doctors office had some sort of coating that was supposed to help my eyes when looking at my computer screen. However, I could still feel tension in my eyes at work and I'd often have a headache by the end of the day. I ordered the Lake frames with the EYEZEN bundle and UV protection hoping it would help. The price was pretty reasonable so I thought it was worth a shot. I felt my eyes relax immediately when I put my glasses on and looked at my computer screen. The only color difference I've noticed is the white on the computer screen doesn't seem as eye searingly bright. I don't know how the digital screen protection works but I haven't had a headache from looking at my computer screen since I purchased these glasses. So totally worth it!

Date of experience: July 31, 2018
California
1 review
0 helpful votes
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Very happy!
August 1, 2018

I saw an ad on Facebook for affordable glasses-which I needed because I dont wear my glasses that often, but need to have them around just in case. So, having cheap glasses helps me not only be able to change stylish glasses often, but I get to keep one in my car, my boyfriends car, at home and at work! On top of that, I get compliments on them all the time! I love Eyebuydirects motto about changing glasses like you change shoes. :) Its nice that since I am forced to wear glasses, that I at least get to wear cute glasses!

Date of experience: July 31, 2018
South Carolina
1 review
0 helpful votes
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First timer
July 27, 2018

Easy peasy. The process was extremely clear and im Pretty confident ill Like the glasses when they come.

Date of experience: July 27, 2018
Georgia
1 review
0 helpful votes
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A very well laid out site, easy to navigate and find what I want. The pictures show you just what you're going to get and the guide to figuring out your face shape and pick glasses that fit your face was cute and informative. I will definitely be buying here again!

Date of experience: July 27, 2018
Utah
1 review
0 helpful votes
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I'm not sure it should always be true that you get what you pay for? We have purchase glasses from other discount websites before and they lasted a lot and where overall better quality. I am ordering here again only because Zenni doesn't carry the model my daughter wants. Still hoping they last longer than 3 months

Date of experience: July 27, 2018
California
1 review
0 helpful votes
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GREAT selection!
July 27, 2018

I LOVE the selection and the prices were IMPRESSIVE! I will be back for more!
Thank-you for being so available to the public!

Date of experience: July 27, 2018
Illinois
1 review
0 helpful votes
Follow Elizabeth G.
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I have been ordering eyeglasses from Eye Buy Direct for many years. Its so easy to shop through the different frames, using my photo to try them on. The products are high quality and so inexpensive. I love these glasses and highly recommend this company!

Date of experience: July 27, 2018
Illinois
1 review
0 helpful votes
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There are so many choices of frames, colors. The website is easy to navigate and submit information for prescriptions.

Date of experience: July 27, 2018
Maine
1 review
0 helpful votes
Follow Maryallyn D.
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EyeBuyDirect offers an excellent, revolving selection of colors and styles, unbeatable prices and decent quality. I've acquired a varied wardrobe of glasses over a few years here and love it. I recommend this site to friends. The ones who've tried became repeat customers.
I had to return two pairs of glasses because I ordered frame sizes too large. It was the easiest, fastest return process I have ever experienced.

Date of experience: July 26, 2018
Utah
1 review
0 helpful votes
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Modern, cute stylish frames. Get compliments on them all the time. Can't beat the price! We have ordered glasses for several of my daughters as well as myself from EyeBuyDirect and have been happy with them.

Date of experience: July 23, 2018
South Carolina
1 review
0 helpful votes
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Great and Cheap
July 24, 2018

Ordered a pair not expecting much. Wound up getting a pair of well-fitting perfect prescription glasses and the extras they can have are really nice.

Date of experience: July 23, 2018
California
1 review
0 helpful votes
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New glasses
July 24, 2018

It was really helpful to use the try on feature. Hopefully I am as satisfied in person as I was in the pictures.

Date of experience: July 23, 2018
Arizona
1 review
0 helpful votes
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Good selection
July 24, 2018

Easy to use for a amateur who usually screws up somewhere along the way! Had a much better selection than competition.

Date of experience: July 23, 2018
Georgia
1 review
0 helpful votes
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I enjoyed being able to try these on by submitting a photo. I ordered sunglasses and regular glasses with progressive lenses. I have not received the glasses but the buying experience was nice!

Date of experience: July 23, 2018
New York
1 review
0 helpful votes
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Easy to do.
July 24, 2018

Very easy to use website, and great quality frames. I like getting glasses here. Especially since I have kids. This is an easier, cheaper alternative when their eye-ware gets neglected.

Date of experience: July 23, 2018
Georgia
1 review
0 helpful votes
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Easy Website
July 24, 2018

The website is pretty easy to use, and the array of product is incredible. I actually couldn't choose a pair and had to have other help me. I also love the connection to Amazon, made it so much easier to just grab and go. Rather than having to put my information in.

Date of experience: July 23, 2018
West Virginia
1 review
0 helpful votes
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I have been waiting for a real way to buy glasses without padding the bottom line of some major company for years. EyeBuyDirect.com IS that solution. If glasses are what Id normally expect as part of basic services form any retail glasses vendor (which are all pretty much the same these days) there is 0 chance that I will EVER go in for anything other than an eye exam ever again! And SUPER happy about it!

Date of experience: July 21, 2018
Georgia
1 review
0 helpful votes
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Great choices and pricing! I like that you can upload a picture to get a sense of how the frames will look on your face. I have been very pleased with my first pair and just ordered a second - I look forward to having choices!

Date of experience: July 21, 2018
Texas
1 review
1 helpful vote
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Very pleasant.
July 22, 2018

Very easy to navigate. Coupons, coupons, coupons! I love that I can get glasses that fit well, look good, and feel great.

Date of experience: July 21, 2018