On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Such an easy way to buy glasses, and so much cheaper than the $250 frames I bought in store (that feel like I bought them at a pharmacy). I'm so excited to get these and go back to living my life again!
I spend at least 8 hours a day during the work week in front of a computer. My $300+ glasses I bought at my eye doctors office had some sort of coating that was supposed to help my eyes when looking at my computer screen. However, I could still feel tension in my eyes at work and I'd often have a headache by the end of the day. I ordered the Lake frames with the EYEZEN bundle and UV protection hoping it would help. The price was pretty reasonable so I thought it was worth a shot. I felt my eyes relax immediately when I put my glasses on and looked at my computer screen. The only color difference I've noticed is the white on the computer screen doesn't seem as eye searingly bright. I don't know how the digital screen protection works but I haven't had a headache from looking at my computer screen since I purchased these glasses. So totally worth it!
I saw an ad on Facebook for affordable glasses-which I needed because I dont wear my glasses that often, but need to have them around just in case. So, having cheap glasses helps me not only be able to change stylish glasses often, but I get to keep one in my car, my boyfriends car, at home and at work! On top of that, I get compliments on them all the time! I love Eyebuydirects motto about changing glasses like you change shoes. :) Its nice that since I am forced to wear glasses, that I at least get to wear cute glasses!
Easy peasy. The process was extremely clear and im Pretty confident ill Like the glasses when they come.
A very well laid out site, easy to navigate and find what I want. The pictures show you just what you're going to get and the guide to figuring out your face shape and pick glasses that fit your face was cute and informative. I will definitely be buying here again!
I'm not sure it should always be true that you get what you pay for? We have purchase glasses from other discount websites before and they lasted a lot and where overall better quality. I am ordering here again only because Zenni doesn't carry the model my daughter wants. Still hoping they last longer than 3 months
I LOVE the selection and the prices were IMPRESSIVE! I will be back for more!
Thank-you for being so available to the public!
I have been ordering eyeglasses from Eye Buy Direct for many years. Its so easy to shop through the different frames, using my photo to try them on. The products are high quality and so inexpensive. I love these glasses and highly recommend this company!
There are so many choices of frames, colors. The website is easy to navigate and submit information for prescriptions.
EyeBuyDirect offers an excellent, revolving selection of colors and styles, unbeatable prices and decent quality. I've acquired a varied wardrobe of glasses over a few years here and love it. I recommend this site to friends. The ones who've tried became repeat customers.
I had to return two pairs of glasses because I ordered frame sizes too large. It was the easiest, fastest return process I have ever experienced.
Modern, cute stylish frames. Get compliments on them all the time. Can't beat the price! We have ordered glasses for several of my daughters as well as myself from EyeBuyDirect and have been happy with them.
Ordered a pair not expecting much. Wound up getting a pair of well-fitting perfect prescription glasses and the extras they can have are really nice.
It was really helpful to use the try on feature. Hopefully I am as satisfied in person as I was in the pictures.
Easy to use for a amateur who usually screws up somewhere along the way! Had a much better selection than competition.
I enjoyed being able to try these on by submitting a photo. I ordered sunglasses and regular glasses with progressive lenses. I have not received the glasses but the buying experience was nice!
Very easy to use website, and great quality frames. I like getting glasses here. Especially since I have kids. This is an easier, cheaper alternative when their eye-ware gets neglected.
The website is pretty easy to use, and the array of product is incredible. I actually couldn't choose a pair and had to have other help me. I also love the connection to Amazon, made it so much easier to just grab and go. Rather than having to put my information in.
I have been waiting for a real way to buy glasses without padding the bottom line of some major company for years. EyeBuyDirect.com IS that solution. If glasses are what Id normally expect as part of basic services form any retail glasses vendor (which are all pretty much the same these days) there is 0 chance that I will EVER go in for anything other than an eye exam ever again! And SUPER happy about it!
Great choices and pricing! I like that you can upload a picture to get a sense of how the frames will look on your face. I have been very pleased with my first pair and just ordered a second - I look forward to having choices!
Very easy to navigate. Coupons, coupons, coupons! I love that I can get glasses that fit well, look good, and feel great.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo