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EyebuydirectReviews 3,988

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
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Texas
1 review
0 helpful votes
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Can not pass this up! These glasses are perfect. I don't have to worry about breaking or loosing them because it's so inexpensive to get another pair!

Date of experience: July 21, 2018
California
1 review
0 helpful votes
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The site was very user friendly. This is my second pair of glasses and I will be ordering another pair.

Date of experience: July 21, 2018
California
1 review
0 helpful votes
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I love the one click process. I have had glasses for over 50 years and I don't need someone telling me what I need. I know what I need and want. This streamlines the process to a simple operation.

Date of experience: July 20, 2018
Puerto Rico
1 review
0 helpful votes
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Just what I needed!
July 22, 2018

The glasses are super stylish without breaking my budget and the process for choosing the lenses was simple and easy to understand.

Date of experience: July 20, 2018
Arizona
1 review
0 helpful votes
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THANK YOU!
July 22, 2018

Thank you for providing ample options, sizes, lens options, and more! There are so many opportunistic eyeglass companies which don't supply the variety and support, along with amazing pricing, like Eye Buy Direct.

Thank you for making the ordering easy, too!

Quick question... what do you think about a membership program... say monthly that sends a pair of frames per month, based on specifics on the customer's needs and details? I would support the monthly program! Even sending five empty frames per month to try on, send back all frames, and showcasing which pair would like to be fulfilled.

Thank you again, I greatly appreciate your product AND service.

Date of experience: July 20, 2018
Texas
1 review
0 helpful votes
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Love this website
July 22, 2018

I just placed my first order. I'm thrilled with the huge selection of frames and with the ease of ordering. I'll update this review when my glasses arrive. I can't wait!

Date of experience: July 20, 2018
District of Columbia
1 review
0 helpful votes
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I really appreciated how there is no prescription confirmation and i can order new frames whenever i want!

Date of experience: July 20, 2018
Virginia
1 review
0 helpful votes
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Excellent
July 21, 2018

Speedy transaction. Website was user friendly and easy to navigate. Love all their products. I have bought more than 5 pairs from this cute. It's all worth it

Date of experience: July 20, 2018
Georgia
1 review
0 helpful votes
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I was at work and one of our customers had the cutest pair of frames. I asked her where she purchased the frames thats when she informed me about eyebuydirect & now this is the only place I purchase my glasses from!

Date of experience: July 20, 2018
Georgia
1 review
0 helpful votes
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Great Pricing
July 21, 2018

I have been ordering from Eye Buy Direct for the past two years and they always come through with the best deals and great costumer service.

Date of experience: July 20, 2018
Brazil
1 review
0 helpful votes
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Wish EBD had a cheaper shipping option for international buyers. 30 dollars is just too much, specially for someone who lives in Brazil...

Date of experience: July 20, 2018
Pennsylvania
1 review
0 helpful votes
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Good for the price
July 21, 2018

The website could be a little easier to navigate, it seems to be more focused on how nice it looks and getting to places and checking out is harder than it should be. Glasses do take a while, i usually get them in 3 weeks so if my current ones are broken/outdated its frustrating. But they have good prices and i havent had any issues with the quality so ill continue to use their site.

Date of experience: July 20, 2018
Oklahoma
2 reviews
0 helpful votes
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Great Company
July 20, 2018

I have used your site for a few years now and never had issues with anything I ordered. Always came fast and quality is great

Date of experience: July 20, 2018
Washington
1 review
0 helpful votes
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This place has the best prices I could find. Also, lots of beautiful choices! I found some options that I found to be more beautiful (in Coastal), but only for ~100% increase in price

Date of experience: July 16, 2018
Pennsylvania
1 review
0 helpful votes
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Amazing value!
July 16, 2018

Fun Chic glasses at a very affordable price! I will definitely be ordering some more to accessorize all my different looks.

Date of experience: July 16, 2018
Colorado
1 review
0 helpful votes
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You can't beat the prices and the ease of purchasing glasses. It's even easier then going to store in person.

Date of experience: July 16, 2018
Florida
1 review
0 helpful votes
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Recommended 100%! Very good quality for the price. Always make sure you are buying the correct size of sunglasses. Medium could be pretty big if you have a slim face.

Date of experience: July 16, 2018
New York
1 review
0 helpful votes
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I am an eyeglasses person
As I have been wearing them for over 60 years. I love that I can buy 4-5 pairs of eyeglasses for the price of one pair.
I love the fact that EyeBuy Direct has such a huge selection of quality frames and I am not limited to the 5- 10 frames offered through my lousy vision insurance.
As I don't wear makeup or jewelry most days, my eyeglasses are my accessories and I color coordinate with my clothes.
The only thing I don't like is that when you spend over $50-100 dollars you have to pay shipping.

Date of experience: July 16, 2018
Arizona
1 review
0 helpful votes
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AMAZING
July 16, 2018

So thankful this company has done it! No more buying glasses from the one company who monopolized glass companies and sold glasses to people for $600. The quality is amazing, the service is just as good too! I even get email updates about the status of my glasses! I'm a lifetime customer and recommend them to everyone I know!

Date of experience: July 16, 2018
New York
1 review
0 helpful votes
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I have bought many glasses over the years from EyeBuyDirect. I made the decision to switch from the Lenscrafters of the world at $600 for a pair of eyeglasses to under $100/pair with EyeBuyDirect. And I am very happy about it. My eyesight changes often and I need new glasses every couple of years which is my schedule. I wanted to lower my costs. EyeBuyDirect is good value for my money/ I have had frames break quite often. Sometimes they are replaced by the company other times I just buy a new frame. I have computer glasses, bifocals and sunglasses. Several computer glasses for my several computer locations. Just be aware the frames break often. The nose pads fall off and In have a kit to replace them. That works. But if the frame itself break, they need replacing, Have a strategy for how to replace: purchase new or send it back. Anyway, this is good value for money.

Date of experience: July 16, 2018