business logo of Eyebuydirect

EyebuydirectReviews 3,989

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
This company does not typically respond to reviews

Instant Feedback

243,427 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Jordan A.
Unfollow Jordan A.
Share Review
Report Review

Quick & Easy
August 12, 2018

I was able to take my prescription from my optometrist and get two eye glasses for half the price it would've been in the office. And on top of that they had a BOGO sale going on too!

Date of experience: August 12, 2018
North Carolina
1 review
0 helpful votes
Follow Sarah N.
Unfollow Sarah N.
Share Review
Report Review

I love using Eye Buy Direct. I normally only buy glasses every 2-3 years since I primarily buy contacts & my insurance will only cover frames or contacts. Now I have 3 pairs of glasses with up to date prescription & I've still only spent about 1/4 of what I paid for my last frames with my eye doctor! Cheap, cute frames & easy to use.
Definitely recommend.

Date of experience: August 12, 2018
Indiana
2 reviews
6 helpful votes
Follow kirstyn w.
Unfollow kirstyn w.
Share Review
Report Review

Overall, a great site!
August 12, 2018

They have a very large variety at great prices. Just dont expect your "free" second pair to have the lenses included on the BOGO sale.

Date of experience: August 11, 2018
Massachusetts
1 review
0 helpful votes
Follow Bernice L.
Unfollow Bernice L.
Share Review
Report Review

It was good but hard to find cheap lenses. I have just ordered so we will have to see what the glasses are like. However I have seen/heard they are very good from someone who ordered from this site.

Date of experience: August 11, 2018
Texas
1 review
0 helpful votes
Follow Angel V.
Unfollow Angel V.
Share Review
Report Review

Overall loved the ease of access but was hard to use on phone. Coupons also didn't always work? Make mobile website easier to understand

Date of experience: August 11, 2018
New York
1 review
0 helpful votes
Follow Mellisa M.
Unfollow Mellisa M.
Share Review
Report Review

Affordable and stylish
August 12, 2018

Loving eye buy! So much to choose from to suit any style! I've saved so much money by using eyebuydirect.com, and while the pricing is "cheap" the quality isnt!

Date of experience: August 11, 2018
Florida
2 reviews
0 helpful votes
Follow Michele B.
Unfollow Michele B.
Share Review
Report Review

I liked the website but would have preferred more options on lenses. I'll wait to see how the glasses are when I receive them

Date of experience: August 11, 2018
Arizona
1 review
0 helpful votes
Follow Ashley R.
Unfollow Ashley R.
Share Review
Report Review

Buying glasses at the doctor's office is always crazy expensive. I've ordered a few pairs from here and I've liked every pair. :) The BOGO code is for a second pair of frames, you still pay for the lenses but it does reduce the price.

Date of experience: August 11, 2018
Iowa
1 review
0 helpful votes
Follow Tracie B.
Unfollow Tracie B.
Share Review
Report Review

I have been very impressed on how easy it is to order your glasses on line - whenever I had a question and emailed it, I was responded to in less than 24 hours, impressive - some places face to face you cannot get that kind of response. Thank you!

Date of experience: August 9, 2018
Georgia
2 reviews
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

First Time
August 10, 2018

It was a good experience, and will come back again. The on line chat help was very helpful. Thank you

Date of experience: August 9, 2018
Florida
1 review
0 helpful votes
Follow Tracey A.
Unfollow Tracey A.
Share Review
Report Review

First time buyer. Only place I could order with unusual Rx (cataract surgery in only one eye). Looking forward to my new glasses.

Date of experience: August 9, 2018
California
1 review
0 helpful votes
Follow Craig C.
Unfollow Craig C.
Share Review
Report Review

Extremely helpful. I'm 75 yrs of age and she was very patient with me. I will definitely re-order again some day.

Date of experience: August 9, 2018
Texas
1 review
0 helpful votes
Follow Charles F.
Unfollow Charles F.
Share Review
Report Review

Love EyeBuyDirect
August 8, 2018

I've been a customer since 2012. The glasses have always worked well.The algorithm wants a hundred characters. So everything after well is unnecessary.

Date of experience: August 8, 2018
Florida
1 review
0 helpful votes
Follow CAROL W.
Unfollow CAROL W.
Share Review
Report Review

ORDER PROCESS
August 8, 2018

I made many attempts, time consuming attempts before finally completing the order. The test in the process is the actual effectiveness of the prescription and how the process works after the money is paid.
I need a month to give my review.

Date of experience: August 8, 2018
Virginia
1 review
0 helpful votes
Follow Christopher F.
Unfollow Christopher F.
Share Review
Report Review

BOGO IS BOGUS
August 7, 2018

The BOGO offer is BOGUS. The offer is for a second frame with no lenses. What's the point? SMH. They are better off advertising 1/2 off the second pair. That would be a more practical solution.

Date of experience: August 7, 2018
Leo L. — Eyebuydirect Rep
over a year old

Hi Christopher,

We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.

Thank you

Georgia
1 review
0 helpful votes
Follow Tessie W.
Unfollow Tessie W.
Share Review
Report Review

The discounts are just awesome and easy! I've ordered once before... so easy and user friendly... so many styles and the coupons are an extra treat!

Date of experience: August 7, 2018
Minnesota
2 reviews
0 helpful votes
Follow Noelle J.
Unfollow Noelle J.
Share Review
Report Review

Awesome company
August 7, 2018

I love Eye Buy Direct Products are great, priced right and awesome customer service. I have recommended this site to all my friends.

Date of experience: August 7, 2018
Minnesota
1 review
0 helpful votes
Follow Mary O.
Unfollow Mary O.
Share Review
Report Review

Always afordable
August 7, 2018

My favorite online site to order prescription glasses. I got two pair for under $100 (including shipping) compared to $500 for one pair at my eye clinic.

Date of experience: August 7, 2018
Ohio
1 review
0 helpful votes
Follow Luke K.
Unfollow Luke K.
Share Review
Report Review

Super cheap glasses!
August 7, 2018

I love using Eyebuydirect! My friend showed me this website and ever since I have always gotten my eyeglasses here for a lot cheaper than I would at the eye doctor's office.

Date of experience: August 7, 2018
Michigan
1 review
0 helpful votes
Follow Nicole M.
Unfollow Nicole M.
Share Review
Report Review

Fast and easy
August 7, 2018

This was a great and more affordable way to buy glasses. I will definatly be using again as long as the finished product is as amazing as the website.

Date of experience: August 7, 2018