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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Was easy to order lights and my husband loves them and has already installed them
Contents of package was damaged. Outer boxing was in very good condition. Inside the plastic wrap was a Return Merchandise Authorization for someone else that returned the item. I'm guessing shipping just repacked it and sent it out to me so I'd have to return it. Not good!
Received order in the time frame stated which was great because it was a Christmas present. We have not installed it yet but it seems to be just as shown on the internet.
I bought this for my wife for Christmas. She opened it and noticed that it was broken. After looking more at it, it appears like it was sold and someone tried to install it and then shipped it back. Will be contacting customer service tomorrow to exchange it.
Hello Jared,
I'm sorry you received a damaged/used product instead of a new one! I was able to find your order and saw you processed a return already for the Typhoon Series 14-Inch Dual Ring Spare Tire Third Brake Light for replacement. I wanted to do something extra for the inconvenience, so I issued a voucher on your account. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thank you,
Desiree
I *JUST* ordered from yall. Yall haven't even had time to ship it and I've got 10 emails from yall already. For $#*! sake I won't order again.
Hello Brandon,
I'm sorry you got so many emails! I I left a voicemail but wanted to reach out to try to fix this. If you would like- we can remove you from our email marketing list. I know this time of year the emails are a bit much, so I understand if you want to unsubscribe.
To unsubscribe, there's 2 options:
-At the bottom of any marketing email there will be a link to unsubscribe.
-Or feel free to contact either our customer service dept. or myself, and we can process that request.
Again, I just want to apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext. 1320.
Thanks,
Desiree
They made this the easiest Jeep website to find parts.
Thanks!
I ordered jk bow assembly and arrived in reasonable time. Opened to find missing left hand bow mount bracket. Now delayed on installing until able to get part
Hello Gary,
I'm sorry you were missing the left hand bow mount bracket! I tried to call and left a voicemail. I went ahead and started a hardware request to have the missing bracket shipped to you. Only thing we need to complete the hardware request is a couple photos of what you did receive. You should get an email requesting photos to process that hardware request. Once we have the photos, our operations team will reach out to the manufacturer (Smittybilt) and request the missing bracket to be shipped ASAP.
Again, I would like to apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext. 1320.
Thanks,
Desiree
I bought a couple of things 10 days ago. I've received 24 emails about sales since. This is beyond spam now. I don't want to buy anything from here again.
Hello Jason,
I'm sorry you got so many emails! I tried to call but wasn't able reach your or leave a voicemail. If you would like- we can remove you from our email marketing list. I know during this time of year the emails are a bit much, so I understand if you want to unsubscribe.
If you would like to unsubscribe- there's 2 options: at the bottom of any marketing email there will be a link to unsubscribe. Or feel free to contact either our customer service dept. and we can process that request.
I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext. 1320.
Thanks,
Desiree
The care they give in shipping the tires and wheels is amazing they mounted and balance and boxed them individually with extra packing to keep the wheels from damage will buy from again
I was so surprised I got to speak to a real person. Josh was amazing, he took the time to go through several different options ultimately helping me choose the right part. He was very knowledgeable, thorough & courteous Thank you Josh
Awesome company with fast shipping and great communication. Will answer any and all questions you have.
Super fast shipping, got my rain guards in 2 days when it was supposed to take 5 days
Was not on FedEx truck as notified. However it was in mailbox 3 days later. Still before Christmas.
I called to place an order and was told one of the items was out of stock, but a shipment would arrive on Dec. 17th, so I waited until the 17th, placed the order and was told by another person in the "chat" the item wouldn't arrive until Jan 10th. I wasn't too happy to say the least, but placed the order anyway, and one item did arrive in a timely manner in time for Christmas, which did alleviate my stress level, I'm hoping the delivery date for the other item doesn't get pushed back again!
Hello Dave,
I'm sorry about the delay in your parts! I reviewed your order and the Red Rock Deep woods grille is still currently out of stock, but should be back in stock at our warehouse by January 10th. Again, I apologize for the delay and issued a voucher for the inconvenience. If there is anything else we may assist you with please feel free to reach out to me directly at ext. 1320.
Thanks,
Desiree
Expected the item to come in a package with some padding, but that's not how I got it. Received in it's normal packing which was slightly damaged.
Hello Robert,
I'm sorry to hear about your order getting damaged. I tried to call but wasn't able to leave a voicemail. If you would like to do a return, please feel free to contact us and I would be happy to start that for a replacement or refund.
I issued a refund for the shipping cost of $5.98 to your original payment method. Again, I want to apologize for any inconvenience this may have caused you, and have issued a voucher for your next order. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I was very satisfied with my purchase and satisfied with the timing of the delivery, one was a little late
As the title says, really happy with the cover. Install was easy, took between 45 minutes to an hour by myself in low light.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
I'm sorry that you got a returned item instead of a new one! I was able to find your order and saw you processed a return already for the spare tire cover. I apologize for any inconvenience this may have caused you, and I went ahead and issued you a voucher to use on your next purchase online or over the phone with us. If there is anything else we may assist you with, please feel free to reach out to me directly at ext. 1320.
Thank you,
Desiree