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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I sadly, the part that I received was no different than a $30 part off of Amazon. Neither one of them worked correctly. So I thought the $100 part would be a higher quality but. What's the same as a $30 part of a Amazon?
Good first time order. Correct and on time. Notifications were updated
I received exactly what I ordered and I received it in a timely fashion.
I got what I ordered, thank you. It was great. I really enjoy your products.
So far so good. Easy to navigate website and place an order. Installation videos are helpful.
It came a little late but close enough. It is for me grandson so I don't know yet if he will like it or not.
Quality service. They said it would be here before Christmas and it was.
Everything went fine except that the $250 Gift certificate was sent way to early, like 10 days before Christmas. Possible I missed something about when to send it but I didn't see anything asking when I would want delivery of an email gift certificate. Disappointed in that, o/w okay.
Always willing to help and get you exactly what you need to get the job done.
Backup nuts broke off while installing. Radiator leaked from the start. Horrible product. I would never recommend anyone purchasing.
Hello Steve,
I apologize for your experience with the product you purchased I was unable to locate an order for you using your email provided. If you would like to give me a call I would be happy to look further into this with you.
Thank you,
Allison EXT 1896
The equipment ordered seemed ok, but the shipping boxes were completely destroyed and makes me nervous for future orders.
We ordered the Rivet Style Fender Flares (open box), that were to include the molding and hardware. Upon arrival, the hardware that was included was missing due to not being sealed up correctly. When I asked Kimberly what was included in the sale, she sent a picture of the parts that were included in the purchase. It showed the installation hardware was included. It was lost because the shipper at Extreme Terrain did not zip up the bag and the washers, nuts and screws were loose in the box. Fed Ex put 2 of them on top of the box. We were offered a $45 dollar credit with a NO RETURN option. Apparently they know that the hardware was unavailable and we would be stuck with an unusable part. Spoke with 4 people today. When we asked for a supervisor, the girl said there was no one in today. She then said there was there and asked why we would need to talk to one and refused.
Last order got messed up also. I believe I spoke with James C previously about the problems with the last order.
Hello Sally,
I am sorry to hear about your expierence with your recent open box purchase for the fender flares. I do see that customer service has setup the return authorization and we are just waiting on photos to be uploaded of what you did receive then you will be emailed your return label. It is very unfortunate that the hardware fell out of the package and we are unable to source any to provide to you. I apologize again for any inconvenience and frustration this has caused you. If there is anything further I can assist you with please feel free to give me a call at ext 1896.
Thank you,
Allison
Shopping is usually great, definitely like the videos that you post with or for install. The soft-,top I got for my 2dr jk, was Smitty. The product was a little different than in the video. Actually the item was better and had improved features on it.
I had a question about wheels before I ordered and Doug answered it quickly and gave me some great advice.
My husband gave me a list, I ordered, it came. Thank you!
We appreciate the items.
So far I have just ordered the parts I wanted. The selection and variety are great and the prices seem competitive.
Finding what I was looking for was easy.
Now, just hoping installing them is easygoing.
Excellent online purchase ease and experience user friendly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerry,
I apologize that the product was not the quality you were expecting and it did not work correctly for your vehicle. I have issued you a voucher to use on your next purchase online or over the phone with us in hopes that you will continue to do business. If you would like to use the customer portal to start your return which is orders.extremeterrain.com or you can contact me directly at ext 1896.
Thank you,
Allison