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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I read the reviews and agree with them after installing it myself. The instructions leave a lot to the imagination. Missing lock nuts, etc. I'm going to have to remove the bumper and redo the installation because I drilled holes in the wrong spot for the mounting brackets. This could have been resolved with a better understanding of where exactly the brackets should be installed!
I paid extra for "Two Day Shipping ". I took four days to receive my order. Will never do that again.
The website was fantastic however I paid for priority shipping and now my package is arriving late.
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Bought these about 2 years ago had to buy new ones because last ones only lasted 2 years... but for 50 bucks look nice while they worked
Hello Joseph,
I'm sorry there was an issue with your older order. I checked on the original order, and unfortunately there wasn't a warranty on the lights. If you encounter any issues with the new order, please feel free to reach out to our service department.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ordered exhaust insulators for my JK weeks ago, but they never shipped. USPS tracking never progressed past "label created". When I messaged about it, the associate told me it was lost in shipping. I don't think this is true. If you forgot about the order, tell me you forgot about the order. Bottom line, tell the truth and your customers will appreciate it much more than a lie.
Instead of going above and beyond, they did literally the minimum to make the situation right. The best they could do for my cheap order was, " we will investigate and in a few business days, we'll send you a replacement or you can have a full refund". No rush delivery, no partial refund and delivery, no gift certificate, and no apology.
I need my Jeep running because I can't keep borrowing cars. Honestly, customer service is dead across the board. As a business owner, the customer should always be right, even when they're wrong (within reason). You exist to offer services and goods to customers, so stop treating customers like a burden. Go the extra mile to actually earn business.
Whatever. I'm tired and annoyed at this entire situation. I've given up expecting to pre-pandemic customer service to return.
Hello,
I was unable to locate your order using the email provided. Please feel free to contact me directly and I would be happy to look into your order.
Thank you
Kelly 1395
The items were quick to ship and the Team was friendly and helpful when contacted
Shipped slightly late due to weather issues, but kept me up to date on delivery progress. Still arrived on original delivery date. Definitely on my list of suppliers.
Not only are the products of high quality, the price is competitive, and they offer a discount to military and first responders! Can't beat that! What started out as just a grille insert has turned into a makeover obsession for my Jeep LOL. Grille insert, antenna, rain guards...what's next?!? Can't wait to find out!
Best seller of performance 4x4 and jeep parts. Plan on shopping here again. Great place for performance 4x4 parts.
When I ordered my part on Tuesday the 7th I was informed by your site that it would be here Friday the 10th. Instead, it was not delivered until Tuesday the 14. So that was not cool. Overall the part appears to fit right in no issue still have to test it out
Steven,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Great communication. Quick responses. Easy to work with and honest.
All of it arrived on time. All the new items were correct. Only the open item box was wrong. Return pending.
The order process was great. Fedx dropped the ball and delivered a day late per their tracking. It was on the truck, but not delivered until the following business day.
Better technical support help free mounting and balancing and 3 day delivery, what else can you ask for?
I ordered a part on Jan 6th and paid additional money for 2 day shipping thinking I would have the part within 3 days of purcahse around the 9th. The order was not processed/shipped for several days and then once shipped it took an additional 4 days. Why charge someone extra money and not deliver? Because I did not get the part in time I have not been able to drive the vehicle as the level kit should have been inspalled prior to my scheduled appointment to have new larger tires installed that would have fit properly if the lift lit came in on time. I have spent a lot of money here over the years, not anymore.
From
Lenexa, KS US
Label Created
1/8/25 11:10 AM
We have your package
OLATHE, KS
1/9/25 12:00 AM
ON THE WAY
DURHAM, NC
1/13/25 5:21 AM
OUT FOR DELIVERY
DURHAM, NC
1/13/25 5:32 AM
Delivered
Raleigh, NC US
Delivered
1/13/25 at 10:07 AM
Scott S was great! Professional friendly helpful and knowledgeable! He and your staff are the reason I do business with this outfit. Keep up the great work. Thanks!
Extreme Terrain has a lot of options and the reviews are critical to the purchasing process. I have chosen items like bumpers, lights, interior trim, etc. all based on others' reviews.
The process is easy, clean and simple. And even with inclement weather, the items still show up faster than I'd expect.
Easy to make a order and get your stuff fast in the mail, i pleased to have them there, thanks you.
Easy to find what I was looking for. Also they offered other things I might need
I haven't even received my product yet and I've received THREE surveys within a 36 hour period asking about my experience. I had the first survey BEFORE I even received an order confirmation. It's ridiculous.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Daryl,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly