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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Placed 2 orders and they shipped quickly and packed well. I will review product later
I like the way everything is tailored for your year make and model that way you know what you ordered will fit and with video instructions on how to install them.
The item I ordered was not the one in the picture. It's a different design. Not the one I wanted.
Hello Rachel,
I'm sorry the center console cover didn't fit right! I tried to call but wasn't able to reach you, but I left a detailed voicemail. Since it's not the same one as pictured, I started a return for you. If you decide you'd like to return it, you'll recieve an email/text with a photo request- it'll ask for a couple photos, and we can return for a full refund. Or if you have it installed and don't want to return, we could keep "AS IS" for a discount since it wasn't exactly as you ordered.
Feel free to reach out to me directly at ext 1320, or to any of our customer service reps, and we will do whatever we can to try to make it right. Again, I apologize for any inconvenience this caused you, and I issued a voucher for your next order that can be used online or over the phone.
Thanks,
Desiree
Perfect transaction. Moved Items from my saved list to cart for purchase
I am trying to return floor mats that do not fit m wrangler 4xe. You require that I take 2 pictures of a box that I have not opened. I have tried to fill out you online return form without success.
Hello David,
I'm sorry to hear the floor mats were the wrong ones, and that we had some issues with the photo request. I saw that one of our phone reps was able to assist, and the mats are currently on the way back already. For the inconvenience, I issued a voucher for your next order online or over the phone.
Also, if you have any questions about parts and fitment, feel free to reach out, we have a special sales team that would be more than happy to help find other floor mats or any other parts you might need. Again, I apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I own a Jeep and a bronco and extreme terrain has always had the product that ideas of how I want my builds to be. I can dream about and put my vehicles together and I always get what I order quick and without hassle. Thanks Extreme terrain.
This was so easy to install. About 45 minutes from start to finish. There aren't many options for a 2025 Tundra yea but not much has changed in the engine compartment. This fit perfectly. Can definitely tell there is a HP increase.
So far everything I've gotten through Extreme Terrain come promptly and fit just fine,except a Rugged Ridge snorkel didn't fit my Mojave. But a little help from you tube and my skilled mechanic it's perfect. So all and all a 5 star rating
Bought an open box retractable bed cover. Was told even included all the hardware and instructions. Sounded great; however, when I opened the box was both side rails thrown in the box with loose packing paper on top. That's it. That was all that was included. Now I have to repackage and drive it back to Fedex to get refunded.
Norm,
It was my pleasure assisting you today. The voucher is on your account and good for 6 months. Please feel free to contact me if I can assist further.
Thank you
Kelly
First call with Charity who spent almost a half hour helping me get my order ready. A few problems prevented my order & payment from going through during that call. The next day I called back and spoke with Josh, who was able to finalize my order and payment. The customer service team at Extreme Terrain are passionate with the product they sell and ensuring a great customer experience.
I paid 100 dollars for next day shipping. I had already hired an installer to work on my jeep and install the new rack. I did this because I am going camping this weekend, and I needed the rack installed. Unfortunately, the item didn't arrive on time. So I had to reschedule the installation. It arrived 1 day late. So, I lost the 100 dollars shipping value.
To be honest, this is the second time in two months that Extreme Terrain does not deliver on time. I did not want to put a bad review the first time since I thought it was an isolated incident. It could happen.
But unfortunately, this seems to be something that they don't pay enough attention. I hope I can get a refund of the shipping value this time.
Juan,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I ordered a prebled slave cylinder for my jk and that's more money and I received the cheaper not prebled. Now I'm struggling to prebleed my clutch.
Andrew,
I left a follow up voice mail and email regarding your review, at your earliest convenience please return my call or respond to my email and I look forward to assisting you.
Thank you
Kelly
Long wait for order and then the wrong parts came.
Now they say 2 more weeks for the right parts to be sent out. First order with this company and it's a bummer.
Shortly after placing my order, I received a call saying that I had ordered the wrong part for my vehicle; the rep was knowledgeable and helpful. My only critique is that I've been waiting for almost a week now for my return label so that I can return and replace the part.
GOOD PRICES WHEN DISCOUNTS ARE APPLIED. Shipping costs can make small dollar purchases not a good value.
Very good experience with the whole process bumper should be arriving today hopefully it's all I expected to be
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mike,
Thank you for taking my call today! If you need to return the wheel (or anything else) don't hesitate to reach out to me.
Thanks,
Desiree