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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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My Wrangler is 2013. The rubber hood latches seemed to be getting more and more springy, causing seriously troubling hood flutter in wind. I tried some replacement rubber latches that were worse than the old ones. But the aluminum Red Rock hood latches are amazing. No drilling. Easy install. I don't know why Jeep doesn't just outfit new vehicles with these aluminum latches.
Purchased a Mishimoto oil filter housing for Jeep 3.6. Sensors that came preinstalled with new housing are junk. Set circuit codes the next day. Gotta eat the labor to take intake back off and replace them.
Everything was exactly what was advertised. Everything was delivered all the time.
None none none none none none none none none none none none none none none
I've ordered from XT numerous times and every time has been uneventful, which is good. I order parts, XT ships them, I received them.
Used the accessorie tail gate mount to install my rotopax gas cans. Super easy no drilling required.
I had a very easy and quick experience. I got my product in days
Product was delivered on time.Extreme Terrain always delivers fast and has what I want when I'm ready to buy it.
Instructions are very easy to follow. Item was very carefully prepared for delivery.
App very easy to use. Ship really fast. Next day delivery. A+++++
Well I got fast then expected,I am happy I have not put it on yet is cold out here,I mean collld.thankyou I be buy some more soon.
While the adhesive on the guards was no longer working and the surface prep wipes were dried out, I was able to to get a third party solution to get the corner guards in place.
Very pleased with my son in law's birthday gift. Speedy, accurate delivery! Thank you.
Sam C was was very helpful and professional, and I would recommend Extreme Terrain to family and friends.
Trusted the description. Needed the drag link end, received a tie rod end. Disappointed. Thankfully auto zone had one in stock.
Already installed and is exactly what I needed. Just wanted to get some of the "rake" out and that did exactly what I wanted.
The package was in a war between your facility and my house. I have had bad experiences with FedEx before but this was terrible. I'm not sure if I received everything that was supposed to be in the box.the two main mounts were there?
Hello William,
I'm sorry about the shipping delay for your parts! I left a detailed voicemail but wanted to follow up. I found a parts list of all the included parts, so if you are missing anything, please feel free to reach out to me or any of my coworkers here in the service department, and we would be happy to fix that.
Here's the parts list for the Raxiom 50-Inch LED Light Bar Windshield Mount:
(1) Driver Side Bracket
(1) Passenger Side Mount
(2) Bracket Pads
(6) 5/16 Bolts
Also, per the install guide (found on our website), it shows the tools needed for the install are:
T-40 WRENCH
3/16" Allen Wrench
I wanted to make sure I did as much as I could on our end, so I refunded the shipping cost back to your original payment method due to the issues with FedEx. Again, I apologize for any inconvenience, and also issued a voucher for your next order that can be used online or over the phone. Please feel free to reach out to me directly at ext 1320 if you need anything.
Thanks,
Desiree
Fast shipping, great quality products always competitive prices.
It was easy to rider and the delivery was timely. The product was easy to install as promised.
Found what I needed for my Jeep, placed order, and received good quality item.
Mud flaps don't fit require a lot of modification, The back wheel flaps flaps fit but front mud flaps hit on rock rails and don't really line up with connectors
Hello Brian,
I'm sorry the mudflaps didn't fit right! I tried to call but wasn't able to reach you or leave a voicemail. Since you were having a lot of issues installing and with fitment, I would be happy to start a return if you would like. Or if you have them installed and don't want to return, I'd be happy to explore the option of keeping them "AS IS" for a discount.
Feel free to reach out to me directly at ext 1320, or to any of our customer service reps, and we will do whatever we can to try to make it right. Again, I apologize for any inconvenience this caused you, and I issued a voucher for your next order that can be used online or over the phone.
Thanks,
Desiree
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Trevor,
I'm sorry you got the wrong part! I left a detailed voicemail but also wanted to reach out here as well. I was able to find your order and it looks like the "OPR Replacement Pitman Arm Tie Rod End" SKU J101836 was ordered. I started a return and sent a picture request to process a return. Once the photos are uploaded you'll receive a free return label to return for a full refund back to your original payment method. If you do not wish to return, feel free to ignore the photo request.
I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If you have any questions about this process (or anything else), don't hesitate to reach out to myself or any of our customer service reps. We're available on the phone at 8:30 AM EST everyday, and here until 11 PM weeknights, and 9 PM weekends.
Thanks,
Desiree