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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Extreme Terrain has some of the fastest shipping. Not to mention unbeatable customer service.
Very good experience, no complaints. My order went through very smooth. The wait time was very little. And I enjoy the product very much and I will be ordering inner feature.
Excellent service and great prices for the products. Keep up the excellent work
Got what I ordered and it was on time, good quality product, thanks
Great product so far and it completely revamped the overall look of my 2015 4Runner. Upgrading the headlights makes it look like a newer model. 🙌
Very pleased with my order. We haven't installed them yet but I am very happy with the product. Very heavy duty
So easy to order. I have ordered from them before. Great products. Fast shipping.
Ordering from Extreme Terrain was quick and easy! The guaranteed fit gave me confidence, and the parts arrived exactly as expected. Customer service was helpful and made the process smooth. I'll definitely shop here again!
I haven't received the item,not sure if it has been lost in shipping or what.
I ordered a muffler kit for my Jeep a while back and it was missing a piece. Extreme Terrain was awesome and gave me a credit. I used it (and a little extra) for new headlights! Great products and even better service.
Ordered rims with the incorrect offset, however the sales person ensured they would fit my truck etc...at any rate, i called back twenty minutes after placing the order to try and see if i could change rims from a -6 offset to a -12 offset (mind you still trying to do business with extreme terrain), but i was told the rims were already pulled and they cant do that (quite efficient it would seam), however once it came time to process my return of course they took their sweet time. Don't recommend doing business with them at all. I am in an off road truck club and will be sure to share my experience with the 100 plus members i am in constant communication with on a weekly basis. Thanks!
Good product fast delivery made it easy to order will use this company again.
Part as described and fast shipping. Received notice that it was delivered before it actually arrived.
My horn did not work anymore and the airbag light was lit on the dashboard. After looking for the cause I saw that I had to change the clock spring. Watched a video on YouTube and replaced it myself (and I am a total mechanic rookie). It worked like a charm and fixed all my issues!
Delivery was perfect and on time.
Ordered parts and was contacted immediately for physical address and follow up to my order.
Ordered, shipped and received as expected. No problems but nothing special.
Some holes don't line up perfectly. I managed and made them work. Looks nice.
I specifically asked the sales agent about the tire and wheel matchup. Was told they would fit. Then I get the order and the wheel is much wider than the tire. Exchanges aren't really a thing, so I had to buy another set of tires and wait for the tracking to show the first tires were delivered, even though the tracking on FedEx shows the tires were delivered. Then I get to load up, transport and unload the tires (Five 35" tires) at FedEx. All because I was given incorrect information.
My experience was normal or average compared to other online shopping.
The process for including local installation is unclear or concerning. I've had my product for 4 days now and purchased it over a week ago with no contact.
Hello Lori,
I'm sorry about the delay in getting your appointment scheduled! I left a detailed voicemail but wanted to reach out here as well. We have a special install connect team that schedules those appointments, and it looks like they tried to email for dates to schedule the appointment. Besides the email, they can be reached by phone to schedule the appointments. To schedule by phone, the Local Shop Installation Phone Number is: (866)262-5899.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Love extreme terrain 💪 just wish they'd send me a windshield sticker.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Damian,
I'm sorry about the delay getting your side step bars! I reviewed your order and it looks like it might have been lost in transit. I started a Lost Package Claim on your order. What happens from here- our special operations team will review and work with FedEx to find your item. If they cannot find the package, we will issue a refund.
Again, I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree