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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Easy to install. Took longer to get my tools than to install. Great fit.
The barrage email campaign after the sale is overwhelming.
After shipping these guys had the best price, and the turn around time was phenomenal.
Order 5 wheels & a set of lug nuts. Have only recieved 4 wheels. Still missing 1 wheel and a complete set lug nuts. So much for getting them installed this weekend, was suppose to get all my items within 3 days. Well that did not happen, but it has ruined my wife's birthday gift.
Haven't put the remote start in yet. But seems like a good product with instructions and asked about a possible video and received an email on where to watch. Happy with my deal with Extreme Terrain. Haven't received my last order yet.
Everyone is super helpful! They know the product, understand what will fit and not fit a vehicle, and are also great at making suggestions.
I was informed shortly after placing an order that it was canceled. There was no explanation as to why other than just saying "sorry we couldn't meet your needs". I'm a bit thrown off I'd understand if the part was not in stock but I do not believe that is the case as I feel it would have stated that before placing my order. My question is then what's the reason for the cancelation?
Products are always in as described condition. I had an issue with payment not going through and contacted customer service. They noticed that it was applying my discount to and fixed the issue. Would give 10 stars if I could
Easy and fantastic customer service. Always take care of their clients
Was in the market for a couple of small upgrades for my Jeep and man was I surprised when I saw the variety and number of products available through this site. The product descriptions are quite accurate and they have a text to help chat available which was helpful as well!
You have too pay for returns not right most places are free returns not this place
Terrible had them canceled several of my orders and still haven't got a refund of almost a 1000 dallors
Hello Lawrence,
I'm sorry to hear about your canceled orders! I called and left a voicemail, but wanted to reach out here as well. After reviewing your account, I found 3 canceled orders and 2 orders still pending review. For the orders under review, please reach out to myself or our service team and we would be happy to assist. Also for the canceled orders, I double checked and they were fully canceled, they should be refunded soon into your account. Again, I apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Everything and everyone was awesome now I would like a t-shirt 1 xl and 12xl
Your team has been on point with support and deliveries. I was able to speak with someone promptly on my braking requirements and get parts ordered quickly. I have only just launched my SaltyCJ project and plan to use ET for many more parts
Thanks Guys,
Curtis
The salesman was very helpful and answered all my questions, even to clarify, he asked another person. Very good experience. Thank you
I'm frustrated that I was not told an item was out of stock before I ordered it. I recommend your company place "out of stock" on your your display items. I don't know how long I will have to wait for the item to be manufactured and sent to me.
Hi Bob,
I'm sorry for the delay for your parts! I left a message when I called, but wanted to reach out here as well. I reviewed your order, and I am going to see if I can get your parts to ship quicker. We work with multiple vendors that ship parts for us if we don't have it in our warehouse, so I'm checking if we can get it shipped sooner than later. As soon as I have a tracking number, we'll email it to you. There's nothing you need to do on your side, I just wanted to let you know I was working on your order with my operations team.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Brian,
I'm sorry to hear about your return issue. I left a voicemail but wanted to reach out here as well. After reviewing your order, if you would still like to return we can waive the return tag cost- no problem! I noted your order so my team knows, but feel free to reach out to us and we would be happy to take care of this for you.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree