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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Very nice communication, delivery time, quality of product and service overall.
I love the way the site works. The model of your vehicle is in the system, making it easy to locate products. I can easily find anything I am looking for and the shipments arrive quickly.
The rear floor mats I recently purchased fit perfectly in my 2011 wrangler Sahara.
Nice and quick service, very pleasant,I've been waiting to get the bumper for wife at a reasonable price
I paid for shipping and expected my wheels and tires to arrive on February 22, which was already a bit of a stretch, but I was fine with it since they would come mounted and balanced. I scheduled other maintenance for my car based on that delivery date. Now, my car is going into the shop without the tires, and I have no idea when they will arrive. There's no updated delivery date, and the lack of communication is frustrating. It's disappointing to spend this much money and be left in the dark about where my order is.
Easy to order, fair price, fast shipping good customer service with cancelation of mistaken of previous order
The salesperson was very helpful and patience with me and my order, advising on how to proceed and find right product for me
Making the purchase was straightforward n simple. Delivery is taking longer than expected.
Hello David,
Sorry to hear about the delay with your order. I reviewed your order and saw it shipped out yesterday, and both packages should be delivered tomorrow (2/22/25) by the end of day. I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Extreme Terrain is extremely fast shipping and their prices are generally the same or better than other retailers. They also have an exhaustive product list so I'ts the first place I look for anything I need.
Easy to navigate website with great variety fast response and delivery
Easy web site to navigate. Good product description. Very good quality product. Very fast shipping
They work very well and look great. Thank you also for the videos on how to put stuff on the vehicle it help so much.
Starting to replace old tired parts on my 94 yj and this is the best place to find what I need. Good quality and prices.
Ordered on the 18th and paid for next day shipping to arrive on the 19th. Tracking from FedEx says it still hasn't shipped. Well, that was a waste of money. Plus, how came someone write a review if the item hasn't even shipped yet?
Hello Kenneth,
I'm sorry to hear about the delay with shipping your order! I reviewed your order and looks like your parts should be delivered today. I wanted to make this right, and issued a refund for the 1 day shipping. Again, I apologize for any inconvenience this may have caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
The ordering and talking with a "live" representative from Extreme Terrain on Feb. 15th, was super!
My order arrived today! I am looking forward to the installation and am hopeful it will fit properly!
Ordering was simple, shipped the next day, looking forward to receive it today
I ordered 4 items at the same time On one order. All together. I paid extra for 2 day shipping then my order got split into 2 or 3 different orders shipped by fedex and ups separately and apparently all my parts are not together and not showing up at the same time in the 2 day shipping that I paid extra for
Hello Aaron,
I'm sorry to hear about the delay with your order! I reviewed your order and noticed the 2 day shipping upgrade. Your items are shipped separately because we have 2 different warehouses (Kansas and Pennsylvania). Also, they tend to ship items individually to avoid heavier and bulky boxes as an attempt to avoid it getting damaged in shipping or extra freight costs. Everything was shipped out on Monday, but because of the delay I refunded the shipping cost back to your original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I have a about 6 items im waiting for the other half of it. I just wish you would carry ore inventory. At least let me know when I order not after you already shipped half of it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Bradley,
I'm sorry for the delay with your order and lack of communication! I reviewed your order and it looks like everything has been delivered. For updates on your order, we typically email all updates to the email on file, but please feel free to reach out and we would be happy to find out any updates on this or future orders.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree