On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I shoped around for the wheels and tires around home. I just not happy with what I was finding. Extreme Terrain had exactly what I was looking for.
I payed $8 for shipping to get it on the 6th. It is now the 8th and it's still not here. The order just keeps getting delayed. If I pay for faster shipping I should get it when it says I'm going to. Not multiple days after. Don't pay for faster shipping it's a waste of money.
I have used this company multiple times and every time there is a problem i ordered seats with heaters seats came but no heaters in them than I ordered springs for a jeep they could not get thar right i got one front and four rear springs when they came they had no bushings when i called they said i need two bags they where wrong yet aging i needed four bags than i ordered a set of rear xj springs no shock they came with no bushings ordered the set of rubber press in bushings and they sent them to some how messed up my address and sent them to some one some where DONE WITH THIS COMPANY THEY SEEM UN CAPABLE OF GETTING THINGS RIGHT EVEN WHEN YOU CALL IN AND TALK TO SOMEONE!
Hi Richard,
Thanks again for taking my call yesterday! I worked with my team and we're currently shipping the parts out, and you should receive an email with the tracking information soon. Also, for the inconvenience, we issued a $40 voucher to your account. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Easy installation, looks great & works well quick delivery!
I installed my new tonneau cover today. It looks great and fits great. Easy install with provided hardware.
I made an error when I ordered my part. When I called my problem was taken care of very promptly and efficiently. It was a very quick process.
Shipment arrived exactly when promised.
Shipping Co. Contacted me prior to delivery.
Very satisfied.
Overall experience was very good. The only problem was when I went to pay for my order. I was not able to pick my existing payment method. I had a credit card on file with my account but I could not pick it. I had to re-enter it completely from the beginning. Not sure what was going on there.
5 star service and excellent product easy to browse website and choose the right product for the vehicle shipped and delivered as promised
Super easy to install. Gives a great drop step, makes it way easier for my wife and I to get in.
Pretty lightweight, which seems right for the price point!
Item was perfect and shipping was really fast. Will definitely order from them again.
I am trying to figure out why items j******* and j******* are not tow rated but item j******* is. I am wanting to order one but i see cheaper ones that are tow rated. Please advise. Thanks,ron
I was told it has been delivered but have not received it. Looked everywhere around the outside of my home.
Hello William,
I'm sorry to hear about your missing parts! I reviewed your order and saw we started a Lost Package Claim for the RedRock Heavy Duty Adjustable Door Straps. What happens from here- our special Lost and Damaged team will reach out to FedEx, see if we can locate the shipment. If we can't find it, we'll ship out a new one.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Very disappointed with how my card was used various times to purchase a set of tires. My card vendor told me that extreme terrain credit my card 4 times back. The whole experience was a nightmare. Extremely disappointed with the outcome, l am very unhappy with the results.
Hello Edgardo,
I'm sorry to hear about your order experience! Unfortunately, I was not able to locate your account. If it makes the ordering process easier, we do have a sales team over the phone that can process orders, as well as check for parts, fitment, promotions and more. Also, for existing orders we have a service team available to help with any order issues. Our phone representatives are here everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I truly apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered an OME rear driveshaft spacer. Was sent a temp. Sending Unit. Submitted claim of pictures. Claim apparently didn't go through. Was told to send another claim from a person less than enthused to help me. Decided to take my business elsewhere and lose my 25$. Too much hassle. 0 Star
Hey Jesse,
Thanks for taking my call today! I'm glad I could fix your order for you. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Isaiah,
I'm sorry to hear your order was delayed! Unfortunately I was not able to pull up your order, but please feel free to reach out to me (or any of our service representatives), and we would be happy to fix your order.
Thanks,
Desiree ext. 1320